Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
839 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 839 reviews
March 14, 2020
Great Dealership After two bad experiences with other car dealerships trying to get the car I wanted, Napleton Maserati came through for me. My salesman Steve was a pl After two bad experiences with other car dealerships trying to get the car I wanted, Napleton Maserati came through for me. My salesman Steve was a pleasure to deal with and took very good care of me. I look forward to buying my next car from them. More
by Richard
Employees Worked With
Bob , Steven Miller
March 12, 2020
Great price and service. That is what Aston Martin is all about. Daniel was the perfect salesperson while buying my vehicle and service Thank you all about. Daniel was the perfect salesperson while buying my vehicle and service Thank you More
by Waggs5
Employees Worked With
Brittany McClellan, Sebastian Wrobel, Daniel Tucker
March 10, 2020
love love love! They welcome me in and got the job done. I am pleased with my purchase Margaret is the best!!! 😊 thank you so much. You took your time with me and explained and made me feel comfortable abo I am pleased with my purchase Margaret is the best!!! 😊 thank you so much. You took your time with me and explained and made me feel comfortable about my purchase. More
by tlambert1988
March 07, 2020
First Class Service Negotiated a deal with Daniel Tucker at Napleton Aston Martin Maserati. Very professional throughout the entire deal. I flew into Chicago and he pic Negotiated a deal with Daniel Tucker at Napleton Aston Martin Maserati. Very professional throughout the entire deal. I flew into Chicago and he picked me up at the airport and had the car waiting outside for me. Did a test drive, completed the paperwork and drove off with the car. Would definitely recommend doing business with Napleton Aston Martin Maserati and definitely ask for Daniel Tucker!! More
by Jeff England
March 04, 2020
My buying experience was awesome with one exception The sales and business team were incredible. They went above and beyond to answer all my questions and even sent me additional photos and videos of t The sales and business team were incredible. They went above and beyond to answer all my questions and even sent me additional photos and videos of the vehicle as I was making my decision about this vehicle from out of state and could not simply drive by to inspect it. Overall it was the best vehicle purchase experience I’ve ever had. The one except is my face is starting to hurt from the constant smile I’ve had since picking this car up. GREAT customer service and a GREAT car! More
by donald.macmillan
Employees Worked With
Nora Recendiz, Sam Rahim, Sebastian Wrobel
March 04, 2020
Margaret is great to deal with, not the typical car sales talk like, " there was just a tornado in tennessee so car prices are going up " just want to know best price to deal with, not the typical car sales talk like, " there was just a tornado in tennessee so car prices are going up " just want to know best price and get it done. have bought 2 cars here now and would recomend More
by davidesv
Employees Worked With
March 03, 2020
Daniel and the team at Napleton Aston Martin Maserati were great! Their customer service and patience through the buying process was commendable. Thank you everything! were great! Their customer service and patience through the buying process was commendable. Thank you everything! More
by mhlevy01
Employees Worked With
Bob Giovanni, Sebastian Wrobel, Daniel Tucker
February 28, 2020
I really enjoyed my experience at the dealership. The employees made us feel really comfortable. They had a great selection of vehicles and were very knowledgeable about the ins and outs of every process employees made us feel really comfortable. They had a great selection of vehicles and were very knowledgeable about the ins and outs of every process. More
by jeraldjones078
Employees Worked With
Sebastian Wrobel
February 25, 2020
Margaret and Daniel helped with my purchase and they were very friendly and honest. I would recommend them to anyone!! I will be back for the Maserati soon!! very friendly and honest. I would recommend them to anyone!! I will be back for the Maserati soon!! More
by zayedrealty
Employees Worked With
February 21, 2020
Amazing First Car Buying Experience!! Everyone here at Napleton Aston Martin are great people looking to help you find the right car for you. Aimee and Perry helped get in a great used car fantastic condi Napleton Aston Martin are great people looking to help you find the right car for you. Aimee and Perry helped get in a great used car fantastic condition with financing that fits my budget. Hands down would recommend them to anyone looking for a great dealership for your next purchase. More
by Stephan Dougar
