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Napleton's Aston Martin Downers Grove
Downers Grove, IL
839 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 839 reviews
February 19, 2020
Excellent Experience Buying Used Porsche I was very impressed with the professional, courteous staff - no one was pushy, they knew nearly all the answers to my questions (and admitted when th I was very impressed with the professional, courteous staff - no one was pushy, they knew nearly all the answers to my questions (and admitted when they didn’t and then quickly followed up), and went the extra mile to appease all my (minor) concerns with the car. Truly a top-notch outfit. Highly recommend them to anyone looking for their high-end car. More
by shurtman
Employees Worked With
Bob, Daniel Palmer
February 19, 2020
Hands down Agnes is a “superstar”!!She was on top of her Hands down Agnes is a “superstar”!! She was on top of her game!! She was very knowledgeable about the Levantine Gran Lusso we purchased. ! It was tr Hands down Agnes is a “superstar”!! She was on top of her game!! She was very knowledgeable about the Levantine Gran Lusso we purchased. ! It was truly a pleasure working with her ! She helped my husband surprise me, for Valentines Day with a sparkling silver bow ! Amazing personality! So fun working with her!!! Ask for Agnes you will be completely satisfied! More
by Naderelkayyal
Employees Worked With
February 17, 2020
My overall experience was great. We ran into a small issues that almost made the deal bad and go the wrong way. But thankfully Daniel Palmer help gets things back on track and because of him got the de issues that almost made the deal bad and go the wrong way. But thankfully Daniel Palmer help gets things back on track and because of him got the deal to go through. More
by m.kellikidis
Employees Worked With
Sebastian Wrobel, Daniel Palmer
February 15, 2020
I had such a great expirence buying my car at Ashton Martin I've bought 4 cars here at they always treat me like family from the moment we walk in the door Margret has sold me all my cars and like I sa Martin I've bought 4 cars here at they always treat me like family from the moment we walk in the door Margret has sold me all my cars and like I said I always get treated like family. Jerry is amazing if you want to get your car detailed ask for him he does an amazing job ... over all I recommend if your looking for a car Aston Martin is the place to go to! More
by Lewisjose.jlr
Employees Worked With
Other Employees :
Jerry castaneda
February 13, 2020
Margaret and the rest of the staff were very helpful and efficient. The car was as advertised, and they went the extra distance to make sure I was comfortable with it. efficient. The car was as advertised, and they went the extra distance to make sure I was comfortable with it. More
by Pat C
Employees Worked With
February 13, 2020
Out of State Buyer - Great Experience! I found the vehicle at this dealership online through a nationwide search and was connected with Margaret. I called on a Monday and by that Wednesday, I found the vehicle at this dealership online through a nationwide search and was connected with Margaret. I called on a Monday and by that Wednesday, we had a deal. She was incredibly helpful, super responsive both by phone and text, and very professional. She even helped with shipping the vehicle to me in AZ. Highly recommend! More
by Lisa S.
February 13, 2020
Agnes Romanowska Is the best at customer service And keeping a smile on your face when purchasing a vehicle I Will definitely be back to see her keeping a smile on your face when purchasing a vehicle I Will definitely be back to see her More
by Mustard And Mayo King
Employees Worked With
February 10, 2020
Awesome sales crew Purchased a used vehicle on Saturday 2/8/20. All of the sales people were extremely helpful. I have never had a more pleasant sales experience from an Purchased a used vehicle on Saturday 2/8/20. All of the sales people were extremely helpful. I have never had a more pleasant sales experience from any other dealership in my 50 years of buying automobiles. From the time I got to the dealership until the time I left with my vehicle including the test drive, was less than 2 and 1/2 hours. Awesome job guys, my wife and I thank you! Mike More
by mikeseiwert
February 10, 2020
I just want to say my experience went really well it was my first time buying from a dealer thanks Margaret P. !!!!!! We will come back again!! my first time buying from a dealer thanks Margaret P. !!!!!! We will come back again!! More
by shallprosperllc
Employees Worked With
February 06, 2020
I bought a Aston Martin Vantage S and Sam Rahim was my salesmen. Awesome support and no issues. The dealership was easy to work with and they made the arrangements to ship the car to California. salesmen. Awesome support and no issues. The dealership was easy to work with and they made the arrangements to ship the car to California. More
by Michael.zurich
Employees Worked With
Sam Rahim
