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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
838 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 838 reviews

February 06, 2020

This company makes buying acar fun. If you are in the market to buy definitely check with them first!!! 100% Satisfied with every experience. They even went one step further to pick me up front the airpo More

by BJT
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip and Frank awesome job as well!!!! , Sebastian Wrobel
Feb 11, 2020 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 06, 2020

This is my first car that I purchased from a dealership, Margaret and Sebastian were really helpful. Every one in the dealership made me feel welcome. I would recommend this dealership to my friend and fam More

by salvadorpinedac
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Wrobel
Feb 11, 2020 -

Napleton's Aston Martin Downers Grove responded

Salvador, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

February 05, 2020

Overall positive experience I believe most of us consider dealing with a car dealership to be a painful experience but the staff I dealt with at Napleton were all very accomadati More

by wilnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Rahim
Feb 07, 2020 -

Napleton's Aston Martin Downers Grove responded

Thank you for your positive review. We're glad to hear that you found our team here at Napleton's Aston Martin of Downers Grove so helpful in the purchase of your new vehicle. Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Aston Martin of Downers Grove!

February 01, 2020

This is the 1st time I have purchased a car that was enjoyable! Everyone there was knowledgeable professional and very personable . I would highly recommend this dealership. More

by joegbenz
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank in finance. 5 stars!
Feb 06, 2020 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car, Joe! It is great to hear our Staff was knowledgeable and pleasant to work with. Thank you so much for choosing Napleton's Aston Martin of Downers Grove as your first choice for service!

January 29, 2020

Agnes was excellent She was beyond helpful and nice through the whole process. I bought a used Maserati from them and she did an amazing job in explaining everything, eve More

by tti.ejupi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2020

I truly enjoyed my car buying experience immensely! Hospitality is key to a thriving business! Everyone introduced themselves and made me feel welcome! I will recommend anyone that is looking to purcha More

by traceymitchell42
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany McClellan
Jan 30, 2020 -

Napleton's Aston Martin Downers Grove responded

Tracey, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 21, 2020

She was very nice and helpful Answer all my questions, She was very nice and helpful Answer all my questions, explain everything with a lot of details Very kind and offer us something to drink More

by pedrazaluis73
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

January 20, 2020

Agnes took great care of me very friendly and courteous would buy from her again see her if your looking for a new or used car . More

by Pruilova12
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby G
Jan 23, 2020 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Safe travels!

January 19, 2020

I highly recomend this dealer. Made a 300+ miles trip to buy my car from them and I received the best attention and the staff was very friendly and professional. Very good prices More

by adrian55mora
Recommend Dealer
Yes
Employees Worked With
Frank Casa, Sam Rahim, Steven Miller
January 18, 2020

Entering this establishment it’s like I walked in my home I was delivered a dream come true it was so easy and happy time love the team they have now I’m a part of Aston Martin family Before I went to More

by Dzstojanov
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Jolicoeur, Sebastian Wrobel
Jan 21, 2020 -

Napleton's Aston Martin Downers Grove responded

Hello, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help. We hope you have a wonderful day.

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