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Napleton's Aston Martin Downers Grove
Downers Grove, IL
838 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 838 reviews
February 06, 2020
This company makes buying acar fun. If you are in the market to buy definitely check with them first!!! 100% Satisfied with every experience. They even went one step further to pick me up front the airpo market to buy definitely check with them first!!! 100% Satisfied with every experience. They even went one step further to pick me up front the airport when I flew in to make my purchase. Outstanding group More
by BJT
Employees Worked With
Other Employees :
Phillip and Frank awesome job as well!!!! , Sebastian Wrobel
February 06, 2020
This is my first car that I purchased from a dealership, Margaret and Sebastian were really helpful. Every one in the dealership made me feel welcome. I would recommend this dealership to my friend and fam Margaret and Sebastian were really helpful. Every one in the dealership made me feel welcome. I would recommend this dealership to my friend and family. More
by salvadorpinedac
February 05, 2020
Overall positive experience I believe most of us consider dealing with a car dealership to be a painful experience but the staff I dealt with at Napleton were all very accomadati I believe most of us consider dealing with a car dealership to be a painful experience but the staff I dealt with at Napleton were all very accomadating, responsive and genuine in their approach. Most of my interaction was online, from my initial inquiries to my negotiation on the vehicle we ultimately purchased. Perry was my primary contact at first and he was very helpful, professional and easy to work with. Along the way, Perry was busy and put me in Sam Rahim's hands through the rest of the process. Sam couldn't have been more pleasant to deal with and saw to it that my wife and I were very welcomed and comfortable when picking up the vehicle . He also quickly had the service department attend to a couple last minute issues I brought up. More
by wilnan
February 01, 2020
This is the 1st time I have purchased a car that was enjoyable! Everyone there was knowledgeable professional and very personable . I would highly recommend this dealership. enjoyable! Everyone there was knowledgeable professional and very personable . I would highly recommend this dealership. More
by joegbenz
Employees Worked With
Other Employees :
Frank in finance. 5 stars!
January 29, 2020
Agnes was excellent She was beyond helpful and nice through the whole process. I bought a used Maserati from them and she did an amazing job in explaining everything, eve She was beyond helpful and nice through the whole process. I bought a used Maserati from them and she did an amazing job in explaining everything, everyone was very friendly and went above and beyond to make my experience great. More
by tti.ejupi
Employees Worked With
January 28, 2020
I truly enjoyed my car buying experience immensely! Hospitality is key to a thriving business! Everyone introduced themselves and made me feel welcome! I will recommend anyone that is looking to purcha Hospitality is key to a thriving business! Everyone introduced themselves and made me feel welcome! I will recommend anyone that is looking to purchase a vehicle. Thanks! Margaret, Andrew and Frank and everyone else that made this experience absolutely one of a kind! More
by traceymitchell42
January 21, 2020
She was very nice and helpful Answer all my questions, She was very nice and helpful Answer all my questions, explain everything with a lot of details Very kind and offer us something to drink She was very nice and helpful Answer all my questions, explain everything with a lot of details Very kind and offer us something to drink More
by pedrazaluis73
Employees Worked With
January 20, 2020
Agnes took great care of me very friendly and courteous would buy from her again see her if your looking for a new or used car . would buy from her again see her if your looking for a new or used car . More
by Pruilova12
January 19, 2020
I highly recomend this dealer. Made a 300+ miles trip to buy my car from them and I received the best attention and the staff was very friendly and professional. Very good prices buy my car from them and I received the best attention and the staff was very friendly and professional. Very good prices More
by adrian55mora
Employees Worked With
Frank Casa, Sam Rahim, Steven Miller
January 18, 2020
Entering this establishment it’s like I walked in my home I was delivered a dream come true it was so easy and happy time love the team they have now I’m a part of Aston Martin family Before I went to home I was delivered a dream come true it was so easy and happy time love the team they have now I’m a part of Aston Martin family Before I went too napleton I visited few other competitors and all I got to say nobody comes close to u guys u guys are fantastic one of a kind and the deal u guys give me well all say this Sebastian u are the magician of ASTON MARTIN U WANA SE A REAL DEAL U SHULD SE THE MAGIC MEN OF ASTON MARTIN THANKS FOR MAKING DREAM COME TRU LOVE U ALL GUYS and Jackson thanks for going true everything and explaining me step by step how to operate with this hand made jewel u guys are. A dream team More
by Dzstojanov
