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Napleton's Aston Martin Downers Grove
Downers Grove, IL
838 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 838 reviews
January 16, 2020
Great group of guys! Treated me with utmost respect and made sure I left very satisfied and happy in which I did. Thanks Napleton’s made sure I left very satisfied and happy in which I did. Thanks Napleton’s More
by Slammr24
Employees Worked With
Other Employees :
Frank In financing, and Bob, Steven Miller, Sebastian Wrobel
January 10, 2020
Margaret and Sebastian will great! Thank you for all your help. Love my new car! Would recommend this dealer to all my friends and family! help. Love my new car! Would recommend this dealer to all my friends and family! More
by erwinsteinhebel
January 08, 2020
Sebastian was super easy to deal w felt like I was dealing with a friend back home got me in and out within a hour. If anyone is looking for high end car Sebastian Wrobel is the guy to deal with. dealing with a friend back home got me in and out within a hour. If anyone is looking for high end car Sebastian Wrobel is the guy to deal with. More
by Drewswalls
Employees Worked With
Other Employees :
Omar Colon, Brittany McClellan, Sebastian Wrobel, Rick Botic
December 31, 2019
Definitley would recommend I met with Agnes at Napleton's Aston Martin of Chicago. She made us feel very comfortable and eased us into the purchasing process without making us I met with Agnes at Napleton's Aston Martin of Chicago. She made us feel very comfortable and eased us into the purchasing process without making us feel overwhelmed. She was very honest and not in the least bit pushy. We ended up purchasing a Pre-owned Acura MDX. I came in Friday night and purchased it Saturday after speaking with my wife. We even brought in our little kids and they made them feel extremely at home as well, something I was not expecting with such expensive vehicles all over. Overall I would highly suggest and give them 5 stars. More
by danielcorner4
Employees Worked With
December 29, 2019
Smooth dealership experience! From quick phone and e-mail responses to excellent service with a smile, Sebastian and Aimee guided us through the sales experience like no other. Ri From quick phone and e-mail responses to excellent service with a smile, Sebastian and Aimee guided us through the sales experience like no other. Rick walked and advised us through financing and got us out of the dealership as fast as humanly possible. Traveling 5 hours for a car is never a joy, but these people made it so pleasurable for us. Looking forward to purchasing another gem from you guys! Keep us the good work and have a prosperous New Year ahead! More
by rcarballofamily
Employees Worked With
Sebastian Wrobel, Aimee Godinez, Rick Botic
December 29, 2019
Car sold itself Went there for a particular car. It was clean and we purchased. Had to stop for gas it was so low on fuel. That right there is why I would not recomm Went there for a particular car. It was clean and we purchased. Had to stop for gas it was so low on fuel. That right there is why I would not recommend this dealership. Paperwork took a very long time and was messy. Price listed on the internet was lower than what they tried to sell it at. More
by family
Employees Worked With
not listing people
December 27, 2019
Great Salesperson - Best Experience I went to Napleton Aston Martin about 2 weeks ago and I was lucky to meet and be helped by Aimee. I cannot remember any other time I went to a car dea I went to Napleton Aston Martin about 2 weeks ago and I was lucky to meet and be helped by Aimee. I cannot remember any other time I went to a car dealership and I had a better experience. Aimee was very professional and knowledgeable. There was no pressure to buy the car, which made it more likely for me to actually buy the car! I typically hate going to dealerships because most of them try to scam people. When I am in the market for a car Aimee and Napleton Aston Martin will be the place to go! More
by Apollo1973
Employees Worked With
Aimee Godinez
December 27, 2019
Sebastian Wrobel got me in here and got me the Audi S7 I was looking for. Aimee was the godsend that helped me get things right on track. I flew over 800 miles to get here and it was worth it. Complete sati was looking for. Aimee was the godsend that helped me get things right on track. I flew over 800 miles to get here and it was worth it. Complete satisfaction from beginning to end. The car buying experience is supposed to roll this smoothly. Highly recommend coming in and just checking the selection that won’t disappoint! More
by Elitephototaker
Employees Worked With
Sebastian Wrobel, Aimee Godinez
December 21, 2019
Amazing and honest sales lady Great staff amazing people, Margaret is a Friendly,honest and such full of life. We got through everything easy without b.s. she helped make a good de Great staff amazing people, Margaret is a Friendly,honest and such full of life. We got through everything easy without b.s. she helped make a good deal go through and we were all satisfied. Thank God. :) No one better to buy a vehicle than people like her, she was great help :) thank you More
by mo.hamideh1993
Employees Worked With
December 21, 2019
Tender, love, & care. The ladies there... they have your best interest at heart! That goes a long way. Lisa also took the time to find me additional discounts. Something, s The ladies there... they have your best interest at heart! That goes a long way. Lisa also took the time to find me additional discounts. Something, she didn’t have to do. It is highly appreciated. More
by mikegriffin83
