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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
838 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 838 reviews

December 16, 2019

Pleased Margaret made sure that our requirements were taken care and also made sure on being clear on the vehicle she was selling( not to hide issues). The pa More

by shettyhithesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!

December 12, 2019

Sebastian rules. I was looking for a nicer luxury vehicle with more or a sporty look and feel. After checking out a dozen dealerships and test driving everything from More

by gdinstall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
Dec 15, 2019 -

Napleton's Aston Martin Downers Grove responded

We are glad to hear Sebastian was so helpful during your car shopping experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 11, 2019

Satisfied Customer My over all experience at Napleton was very positive. I was greeted by Margaret in the lot in no time after my arrival. She is very professional yet More

by Gabriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Napleton's Aston Martin Downers Grove responded

Gabriel, we are so pleased you enjoyed your visit to Napleton's Aston Martin of Downers Grove! We hope to be of service to you again! Take care!

December 11, 2019

Excellent service Great Service they answered all the questions that I needed. They qualified me in minutes. I will recommend this place for people looking for a used o More

by lsf8200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Napleton's Aston Martin Downers Grove responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Aston Martin of Downers Grove as your first choice for all your vehicle needs.

December 10, 2019

Sebastian is an absolute pleasure to work with, very friendly and worked hard to make me feel like family. Thank you so much for every text, email and phone calls. When it’s time I will definitely be ba More

by dlblum57
Recommend Dealer
Yes
Employees Worked With
Steven Miller, Sebastian Wrobel
Dec 12, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Napleton's Aston Martin of Downers Grove!

December 10, 2019

Fast and easy. Andrew, Margaret and Lisa were all very good and quick to move me in and out of the dealership as I requested. I'm sure they have other busy people wh More

by jimwork325
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Lisa
Dec 11, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you so much for your positive comments about Napleton's Aston Martin of Downers Grove! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 07, 2019

Agnes welcomed me with a warm greeting when I arrived. Her introduction was very personable and made it easy to gain trust in what she was telling me about the car. I walked out with the car that day. More

by Joseph.tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Lee
Dec 11, 2019 -

Napleton's Aston Martin Downers Grove responded

Joseph, thanks for your great review, and for giving our dealership such a high star rating! We greatly appreciate you choosing Napleton's Aston Martin of Downers Grove as your first choice for service! Take care!

December 06, 2019

Great team! Knows their product and very professional. Helped me feel confident in what could have easily been overwhelming on the world of the finest luxury cars. 👍 More

by C P
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norbert Sobotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Wrobel, Rick Botic
Dec 09, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy! We hope you continue to choose us for all your automotive needs! Take care!

December 06, 2019

Great Service with Friendly Follow-up From the moment we saw our car listed online, everyone at Napleton's Aston Martin of Downers Grove welcomed our interest and then accommodated our com More

by amsherwindt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Rahim
Dec 09, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your feedback. We're thrilled you found Sam and Agnes knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

December 05, 2019

Sebastian is a knowledgeable, helpful, and feel good kind of guy. Helped me with my purchase of my first Aston Martin. Definately will return for future purchases! More

by Joecini86
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel
Dec 08, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new Aston Martin! It is great to hear Sebastian was knowledgeable and pleasant to work with. We are looking forward to working with you again in the future!

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