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Napleton's Aston Martin Downers Grove
Downers Grove, IL
838 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 838 reviews
October 23, 2019
Rewarding Experience Really enjoyed working with Agnes, she was very helpful and made the difference in me deciding to finalize the purchase. Maybe next time I'll buy a Ma Really enjoyed working with Agnes, she was very helpful and made the difference in me deciding to finalize the purchase. Maybe next time I'll buy a Maserati! Thanks again, I felt right at home, and enjoyed the low pressure approach. Phillip was friendly and very accommodating as well. I'll be back. Thanks, again. More
by almozart1993
Employees Worked With
October 23, 2019
Happy driver Margaret was great and patient with us, even with other customers waiting. Overall good experience, will consider when in the market for our next car. Margaret was great and patient with us, even with other customers waiting. Overall good experience, will consider when in the market for our next car. More
by Reviewer
October 22, 2019
A dealership is only as good as its people. Sebastian Wrobel is an honest, stand-up guy. No higher praise can be given. (If you want a fair deal and excellent follow up then he is your man.) Sebastian Wrobel is an honest, stand-up guy. No higher praise can be given. (If you want a fair deal and excellent follow up then he is your man.) More
by Christian
Employees Worked With
Sebastian Wrobel
October 22, 2019
Excellent buying process! Will be back I called in and dealt with Aimee and Sebastian. Both very knowledgable on the Audi S8 I inquired on. Needless to say 2 days later went and saw the S8 I called in and dealt with Aimee and Sebastian. Both very knowledgable on the Audi S8 I inquired on. Needless to say 2 days later went and saw the S8 in person and it was everything they said it was. I will gladly continue to purchase from Aston Martin. Such an excellent experience all around! Thank you staff ! More
by Mike Happy S8 Buyer
Employees Worked With
Sebastian Wrobel, Aimee Godinez
October 22, 2019
Sebastian is the best In the search of a car somehow ended up at the napleton Aston martin dealership. Sebastian is the man!!! Made the whole process easy as it can gets In the search of a car somehow ended up at the napleton Aston martin dealership. Sebastian is the man!!! Made the whole process easy as it can gets very helpful,knowledgeable and what's the most honest. Definately knows what's hes doing Thank you for helping me buying car for my wife....definitely with a next purchase will deal with Sebastian. Highly recommended dealership and Sebastian Wrobel.... More
by GregR
Employees Worked With
Sebastian Wrobel, Sebastian Wrobel
October 21, 2019
Honest and No Haggle pricing Honest and up front with used car pricing. The few blemishes we pointed out are going to be repaired. Easy to work with. Seems they stand behind what Honest and up front with used car pricing. The few blemishes we pointed out are going to be repaired. Easy to work with. Seems they stand behind what they sell. More
by Michelle
Employees Worked With
Resad Botic, Steven Miller
October 18, 2019
Great Dealership This Dealership is great place to purchase a vehicle with amazing experience and they have rich and competitive inventory and of course with very frie This Dealership is great place to purchase a vehicle with amazing experience and they have rich and competitive inventory and of course with very friendly and helpful stuff! I should say big THANKS to my salesman Steve! More
by Saif
Employees Worked With
Steven Miller
October 15, 2019
Friendly buying experience My friend and I drove up to Napleton Aston Martin Maserati from Indiana after seeing online they had several premium used cars that I was interested i My friend and I drove up to Napleton Aston Martin Maserati from Indiana after seeing online they had several premium used cars that I was interested in. Once we got there we walked thru the lot and Steven came out and greeted us. I narrowed it down to two cars a A7 and a A6 both were in great condition Steven grabbed the keys for both and walked us thru the option they had and gave us his honest opinion on both cars. We took them both for a test drive Steven was great at talking thru what I liked about each one. I ended up purchasing the 2016 A6 prestige and I am truly glad I did it's a great car. If you see something you like there stop in and take a look all the cars on lot were great and at a great price. Be sure to ask for Steven Miller he was awesome to work with. More
by Mike Dustin
Employees Worked With
Steven Miller
October 15, 2019
Margaret was great to work with! I am not a big fan of car shopping but must say Margaret was a pleasure to work with. Extremely friendly and not at all pushy, she got answers to all I am not a big fan of car shopping but must say Margaret was a pleasure to work with. Extremely friendly and not at all pushy, she got answers to all my questions and was courteous throughout. She asked what she could do to earn my business and was honest with me about what was and was not possible. In the end, I was in and out in a fairly short period of time with an agreement in place for my new car. More
by kkolb3569
Employees Worked With
October 15, 2019
Great Deal Great n friendly dealership. Been looking for a vehicle for many months. This dealership got me the deal and earned my business and they are very res Great n friendly dealership. Been looking for a vehicle for many months. This dealership got me the deal and earned my business and they are very respectful during the whole process. More
by SRT8BEAR
