Napleton's Aston Martin Downers Grove

Misleading and disrespectful experience with pre-owned team In short - misleading, lacking professionalism, and common courtesy. More detail: The dealership had a pre-owned car listed for sale. I told th In short - misleading, lacking professionalism, and common courtesy. More detail: The dealership had a pre-owned car listed for sale. I told the sales rep that the price was too high given the market value. He assured me that we could discuss price and come to an agreement - nearly a given in this market. We took a test drive and noticed a couple of red flags. The team assured me I could trust the car because it goes through their 'pre-owned 25-point inspection' process (can't remember the exact number of points). I asked for a copy of the report and it had a couple of items on there that didn't seem accurate. I commissioned an inspection from a respected third-party. The inspection revealed over $10k in road-worthy items. After seeing the inspection, Tucker called me and asked me to make an offer I requested a deduction off of the car for the amount of the repairs plus a reasonable correction in price to reflect market value. Tucker told me that we 'were too far apart'. I asked him to make a counter. He said he'd think of a number and call back. Two days later, I hadn't heard. I called and Tucker was super short and rude. He told me again we were too far apart. I requested a counter to get us closer. He then told me they will not budge from what it was originally listed at. Given Tucker's tone, I decided to call a friendly manager who had introduced himself. He told me would talk to the GM and call me back by EOD on Monday. I never heard a word. A day later, I'm searching for the same car and they had dropped the price several thousand. This was after Tucker twice told me their price was firm. Complete waste of time. More

Great dealership experience I was just browsing but, found one I liked. They were eager to make it happen and we made a deal. Friendly and knowledgeable about the product. I was just browsing but, found one I liked. They were eager to make it happen and we made a deal. Friendly and knowledgeable about the product. More

Great Experience I had a great experience working with Aimee, she knew I had little time, got everything ready for me and it was the fastest care transaction I have ev I had a great experience working with Aimee, she knew I had little time, got everything ready for me and it was the fastest care transaction I have ever had. She was extremely knowledgeable about the car and respected my times even when she was busy. I highly recommend Aimee and their team. More

a real pleasure While buying a luxury car is always a nice experience, the dealership and Margaret made this a very seam less process. We will buy again ! While buying a luxury car is always a nice experience, the dealership and Margaret made this a very seam less process. We will buy again ! More

From start to finish Aimee and her team made my first dealership experience amazing! Aimee was more than helpful in getting this amazing deal done! Thank you so much for a seamless transaction and custom dealership experience amazing! Aimee was more than helpful in getting this amazing deal done! Thank you so much for a seamless transaction and customer service. A+ rating all around I love my new ride and couldn’t be happier!!!! Thank you !!!!! More

Ed and Bill in service and parts are over the top helpful. they do what they say and are extremely courteous. 5 stars. Thank you helpful. they do what they say and are extremely courteous. 5 stars. Thank you More

Great experience, wonderful salesman All I can say is thanks very much Dan for the awesome I received from this wonderful Salesman, he is a very knowledgeable person and super helpful. I All I can say is thanks very much Dan for the awesome I received from this wonderful Salesman, he is a very knowledgeable person and super helpful. I appreciate it a lot and wanted to let you know that I love my car ❤️❤️❤️ More

A great buying experience I have nothing but the best to say about Margaret. She and the sales team made my buying experience a real pleasure. I got a great car for a great pri I have nothing but the best to say about Margaret. She and the sales team made my buying experience a real pleasure. I got a great car for a great price. My next purchase with definitely be with these people. More

Great experience Sebastian, Aimee, and Perry were great. They made it quick, easy, and made sure that everything was up to standard on the car purchased (used). Apprec Sebastian, Aimee, and Perry were great. They made it quick, easy, and made sure that everything was up to standard on the car purchased (used). Appreciate it! More

Great Buying Experience From when we first walked in we were treated with the upmost of respect and professionalism. Our salesperson Aimee did an excellent job in explaining From when we first walked in we were treated with the upmost of respect and professionalism. Our salesperson Aimee did an excellent job in explaining all the details of the car we were looking at. She and all the staff at Napleton went above and beyond our expectations in finding us the car we were looking for with the exact options we wanted. Our sincere thanks to Aimee, Sebastian, Tucker and Resad for all their help and expertise. Will highly recommend Napleton to my family and friends. More