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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
838 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 838 reviews

October 01, 2019

Great Experience Shopping for a vehicle should always be this easy. The entire staff from Sebastian, Sam and Perry made it a fun experience. They were friendly helpful More

by eddieg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Botic, Sam Rahim, Sebastian Wrobel
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

Thank you for your wonderful review and for highlighting Sebastian, Sam and Perry! We hope you continue to choose us for all your automotive needs! Take care!

October 01, 2019

Best Car Buying Experiece Ever This is the best dealership I have ever worked with, hands down. They make sure you know everything about the vehicle and are up front and honest. The More

by West44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tucker, Vince Balachia, Jackson Jolicoeur, Brittany McClellan
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

We're glad to know our staff and especially Margaret was so helpful! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

September 30, 2019

Very nice customer service Outstanding customer service, Aimee is an amazing sales person, very kind, professional and beautiful, Sebastian very nice and friendly guy. The Vett More

by DOMARCO3126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Wrobel, Aimee Godinez
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car! It is great to hear Aimee and Sebastian were knowledgeable and pleasant to work with. We hope to see you again! We hope you continue to choose us for all your automotive needs! Take care!

September 28, 2019

Ultimate Car Buying Experience I really want to thank Margaret for guiding me through the ultimate car buying experience ever. Not only was she extremely hands on, Margaret display More

by Ken Tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Botic
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

Hi Ken, thank you so much for your positive comments about Napleton's Aston Martin of Downers Grove! If you have any further questions, please give us a call. We're always happy to help!

September 28, 2019

Friendly service and outgoing team Just purchased a 2014 Sprinter van from Napleton and worked with Vince and Sebastian. Both gentlemen were friendly, accommodating and patient with my More

by jcanderson1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Balachia, Brittany McClellan, Sebastian Wrobel
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

Hello John, thank you for the great feedback about Vince and Sebastian! We appreciate you choosing Napleton's Aston Martin of Downers Grove. Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

September 28, 2019

Awesome car buying experience! Cannot say enough good things about the people we dealt with at Napleton Aston Martin Maserati. Sebastian, Steven and Resad treated us like old friend More

by markrj01
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Resad Botic, Steven Miller, Sebastian Wrobel
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

September 27, 2019

Great Experience, Fast & Friendly Service! I recently purchased a used Jeep Grand Cherokee Summit from Steve Miller at Napleton Aston Martin Maserati and to say it went smoothly is an understat More

by jmarchi2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip, Rick, Steven Miller, Sebastian Wrobel
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

We're glad to hear Steve, Sebatian, and Rick took such great care of you and your family, Jared! We hope we can continue to be of service to you down the road! If you have any additional questions about your Jeep Grand Cherokee Summit, we will be more than happy to assist you! Safe travels!

September 27, 2019

Great. Job Great job easy to w.ork with sales staff. The car was in great shape and was priced Right I would recommend the dealership to those who want a car. More

by Lance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Miller
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

Lance, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 27, 2019

PHENOMENAL experience What a GREAT experience with Agnes and Resad in working within a tight deadline and getting us the vehicle we wanted! Customer service at it's BEST! More

by Joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Romanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RESAD "Rick" Botic
Oct 03, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car, Joe! It is great to hear Agnes, Resad, and Levante were knowledgeable and pleasant to work with. We hope to see you again! We hope to be of service to you again! Take care!

September 25, 2019

Fair and Fast This Napleton dealership moved through the deal steps and paperwork efficiently. After vehicle was complete I got a satisfactory offer sheet quickly. More

by Tdifrisco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Jolicoeur
Sep 28, 2019 -

Napleton's Aston Martin Downers Grove responded

Congratulations on your new car! It is great to hear Jackson was knowledgeable and pleasant to work with. It is great to hear that everything was completed quickly and to your satisfaction! We hope to see you again!

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