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Napleton's Aston Martin Downers Grove
Downers Grove, IL
838 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 838 reviews
September 22, 2019
Great experience I had a very good experience start to finish. I felt well taken care of and like I was in the hands a a consummate professional through the whole pro I had a very good experience start to finish. I felt well taken care of and like I was in the hands a a consummate professional through the whole process. More
by Zk
Employees Worked With
Steven Miller
September 21, 2019
bought a car awesome place very friendly will be returning if i coule afford any cars there steve was amazing helped me get in and out great dealership awesome place very friendly will be returning if i coule afford any cars there steve was amazing helped me get in and out great dealership More
by dsmalarz16
Employees Worked With
Steven Miller
September 19, 2019
Different type of dealership Sales team and finance team all pulling on the same end of the rope. Smooth deal. Stopped in at 7:30 to look at a car I saw on Autotrader. They sta Sales team and finance team all pulling on the same end of the rope. Smooth deal. Stopped in at 7:30 to look at a car I saw on Autotrader. They stayed late, but didn't rush me to get the deal done. Driving home in my new car at 10. All of that, including a trade in and a test drive. Pretty impressive. More
by micah.stoddard
Employees Worked With
Dan Lewin, Sebastian Wrobel
September 18, 2019
Friendly professional Everybody we talked to was amazing very friendly easy to talk too..location is really nice and clean have an amazing selection of vehicles. Very knowl Everybody we talked to was amazing very friendly easy to talk too..location is really nice and clean have an amazing selection of vehicles. Very knowledgeable More
by arturocarreon82
Employees Worked With
September 17, 2019
Great I was not just looking for a vehicle I was looking for a dealership that would be a pleasure to do business with and Vince and the staff was great I was not just looking for a vehicle I was looking for a dealership that would be a pleasure to do business with and Vince and the staff was great More
by Ron
Employees Worked With
Vince Balachia, Sebastian Wrobel
September 15, 2019
Easy process. They did a great job arranging test drives, demonstrating features, and seeing through the paperwork. It made for a very easy process, in and out in They did a great job arranging test drives, demonstrating features, and seeing through the paperwork. It made for a very easy process, in and out in two hours. More
by Duke #1
Employees Worked With
Vince Balachia
September 14, 2019
Great customer service I had a wonderful experience at the dealership today. Steve was a great help and was able to make me a deal I couldn’t resist. There was no pushy atti I had a wonderful experience at the dealership today. Steve was a great help and was able to make me a deal I couldn’t resist. There was no pushy attitude it was a great day. I highly recommend coming to shop for a car here. More
by KellyS
Employees Worked With
Steven Miller
September 14, 2019
Terrible Dealership never go there!! I drove 4 hours after the price was negotiated over the phone. But when I and the manager signed the deal the said that the car maserati Levante 2018 I drove 4 hours after the price was negotiated over the phone. But when I and the manager signed the deal the said that the car maserati Levante 2018 is not CPO and if you look at the web site it says it is CPO but he was like now its not because i have lowered the price which he had agreed to. I said in the ad it says its CPO the manager then came and snatched the papers from my hand and said the deal is over I am not selling the car. He has no manners how to talk to and deal with a lady. I said I was not told that if you lower the price then the car is no longer CPO. He is very rude and arrogant. I am 53 years old and Have all high end cars but have never dealt with such a rude man in my life. If I could put a review lower then poo I would have. I would never ever want to go this dealer. And I would want to contact car gurus and all other web sites as to dealers like this who advertise That the car is CPO and then just change it should have some kind of legal implications on them..Beacuse this cheating its like you say one thing and when the customer goes you change it and if they don't agree then you push them out and take all the papers with their important details on this. More
by d
Employees Worked With
Omar Colon
September 09, 2019
Great prices and great cars It was a great dealership with amazing cars and prices as well as service from the employees who helped us with finding the right car for the right pr It was a great dealership with amazing cars and prices as well as service from the employees who helped us with finding the right car for the right price. Totally would recommend to shop at this dealership More
by gentiabazi2000
September 04, 2019
My RT Well he we go again. This is the second car I am buying from Vince at Aston Martin Downers Grove. Bought my First Lady year and another recently. I ca Well he we go again. This is the second car I am buying from Vince at Aston Martin Downers Grove. Bought my First Lady year and another recently. I came back to vince because he is a straight up guy with great personality and knowledge. He helped me threw the financing with any and all questions I had as well as getting a great deal. I maybe back for a third car very soon. Keep up the great positive cust service you bring to the dealership. More
by Mr RT
Employees Worked With
Vince Balachia
