Napleton's Aston Martin Downers Grove

Superior customer service I was there to look at a used Ford F-150 I seen online and I received excellent customer service like no other places I visited. That is one of many r I was there to look at a used Ford F-150 I seen online and I received excellent customer service like no other places I visited. That is one of many reasons that made me want to buy from them. also they help me finance my used vehicle at very decent price. Aimee went above my expectations which blown me away. Everyone is very nice to talk to and Aimee calls and check on me often. Also I get complementary car washes when I want. More

A Memorable Experience I wasn't in the market for a car as I had recently purchased a 2018 Cadillac. I have owned 3 Porsche's in the past and never had a problem. I have an I wasn't in the market for a car as I had recently purchased a 2018 Cadillac. I have owned 3 Porsche's in the past and never had a problem. I have an attraction towards the Porsche Panamera for quite some time. Admittedly, this sounds crazy and unfortunately can't explain what caused me to go onto "Car Guru's" but I did, and there was a Porsche Panamera at Napleton Aston Martin Maserati that seemed to have my name on it. I seemed to be in a trance and filled out a profile. I remember sitting at home with my son who I guess thought I was just surfing the "net". That's when it all began. I received a call from Vince in Sales who introduced himself and the dealership. Rather than try to sell me over the phone he was more concerned to try to understand what I was looking for, and answer any questions I had. He scored a 10+ on all fronts. I travel frequently and happened to be home between trips. I decided to schedule an appointment to visit the dealership and see the car. I surprised my 15 year old son who is an exotic sports car enthusiast and can tell you just about anything you would ever want to know about these cars that we were going to look at the car. When we arrived we weren't attacked by a barrage of Salespeople. We got out of the car and looked around and soon saw this beautiful machine that had captured my attention. Needless to say there are plenty of cars there that make the "AutoShow" look like a amusement park. I saught out Vince who was very cordial. We engaged in some small talk that really had nothing to do with the purchase of car. We eventually got to that subject. He pulled the car in the service garage. Together we walked around the car with him pointing out the features and continuing answer my questions. All the while my son must have felt he was in a dream and didn't want to wake up. We went on a test drive and again all of expectations were met. We returned and sat in his office and started to talk about the possibility of a purchase. I soon met Perry who inquired about my trading my Cadillac. Perry too was very personable and said that he would do all that he could to give me too dollar if I and whenever I would be interested in a trade. I then inquired about financing. Vince immediately deferred to the Business Office acknowledging that was not his area of expertise. I then met Rick who spent a considerable amount of time talking about finance, the economic comparisons between what I was driving (i.e. Cadillac) and what I was inquiring about. Although I loved my car, and really had no reason to get rid of it I knew that the car was depreciating at a more accelerated pace than I had planned for. I can say with confidence that my interactions with Vince, Perry, and Rick was not staged. They were genuine and sincere in their conversations and never pushed a sale. I left the dealership non committal only to say that I would call the next day. Soon after we left I received a call from a young women (I'm sorry I forgot her name) who thanked me for coming in and offered any assistance in answering any further questions that I might have. The reality was that I needed to become comfortable with the transaction and make sure that this would be the prudent thing for me personally to do. The next day I received a call from Sebastian the Sales Manager who too thanked me for coming in and my interest in purchasing a car from Napleton Ast on Martin Maserati. He questioned if there were any questions and hoped that we could do business. It was then that I was convinced that this was the right thing to do. Nothing lasts forever, but I hope these guys continue with the synergy they have amongst themselves. As for me and although this was a used car purchase there is nowhere else I would want to go to for my next car. Rest assured I'm appreciative, an advocate, and of course a customer whose experience and expectations were exceeded. More

Pleasant Steven was very nice, and his service made my day. He was very knowledgeable and honest, and very friendly. His energetic and positive attitude made m Steven was very nice, and his service made my day. He was very knowledgeable and honest, and very friendly. His energetic and positive attitude made me feel better, despite this being my first car purchase. More

Triple Black 2016 S6 Drove in from Minneapolis to see this car, it was as described and in great condition. Steve was very knowledgeable, freindly and low pressure. Took Drove in from Minneapolis to see this car, it was as described and in great condition. Steve was very knowledgeable, freindly and low pressure. Took a spirited test drive and was sold. Very happy with my purchase and my buying experience. They have an Zagato shooting break in their show room, it is worth going there just to look at that, also there is other cool stuff, go check it out and talk to Steve. More

Attentive Afforded good attention and respect even though we we buying an older used car on a busy day. Made it convenient even though we didn't have title on Afforded good attention and respect even though we we buying an older used car on a busy day. Made it convenient even though we didn't have title on hand and hardtop for trade. More

Excellent service! Margaret P. was very helpful and accommodating. We were able to get a great car for our son without all the games other dealerships play. She made t Margaret P. was very helpful and accommodating. We were able to get a great car for our son without all the games other dealerships play. She made the process fast and simple and made sure we were happy with the car. Appreciate the great customer service and would definitely do business with her again. More

Great car buying experience Very good service and very friendly and helpful salesman.... definitely recommend this place for everyone who looking for good used car for really goo Very good service and very friendly and helpful salesman.... definitely recommend this place for everyone who looking for good used car for really good price..they also have a lot of new cars as well.. More

2014 Stingray Nick and Vince worked hard over about 12 days to make it happen. I drove the Vet 3 hours home and everything is good. Great dealership! Nick and Vince worked hard over about 12 days to make it happen. I drove the Vet 3 hours home and everything is good. Great dealership! More

Best car buying experience we have ever had We didn't think that it would be possible to buy a car and not spend hours and hours at the dealership, going back and forth with the General Manager We didn't think that it would be possible to buy a car and not spend hours and hours at the dealership, going back and forth with the General Manager and the Financial Manager and Sales Rep and so on.. BUT it is possible with Sebastian Wrobel at Napleton Aston Martin Maserati!! We have never had a more "pleasant, non-time consuming" experience while buying a car! They made it so easy for us, stress free and they were very professional not to mention how patient they were with me and my doubts since we were buying a car from 600 miles away!! I have to say, it was a very fun adventure! My husband was very happy and pleased with the car we got and how we were treated even though we had already signed all the paper work before we got to the car dealership they took their time with us and showed us around and let us browse some more in their show room!! We will definitely be back! Thank you Sebastian and Jackson! More

Aimee Godinez called me on my 1 month anniversary Aimee Godinez went above and beyond to assist me in purchasing my vehicle. Most dealerships were not able to get me financed as I was just coming out Aimee Godinez went above and beyond to assist me in purchasing my vehicle. Most dealerships were not able to get me financed as I was just coming out of a bankruptcy. The few that could was charging me a very high interest rate. Napleton was able to get me financed at almost 9% lower than the rest resulting in my payments being approximately two hundred less per month than the vehicle I had just surrendered. I highly recommend Aimee and Napleton. A couple days later and also one month later Aimee called to check in with me. She didn’t just sell me a vehicle and forget about me. I will be returning in a year or two myself. More