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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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November 20, 2023

Napleton Toyota of Urbana is my choice for the care of all my vehicles. Great service, competitive prices are among the reasons. More

by LaShunda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi Lashunda, thank you for your support! We're happy we could help. Safe travels!

November 20, 2023

Always do a great job of getting my car needs sorted out. The environment is always calm and collected, service is speedy. Good customer service. More

by Spaceman406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd and Roger
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs. Safe travels!

November 17, 2023

They are always very attentive to your needs. They keep you apprised of the status of your service and offer suggestions along the way. More

by phi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Nov 17, 2023 -

phi1 responded

They are always very attentive to your needs. They keep you apprised of the status of your service and offer suggestions along the way.

November 16, 2023

They always seem to squeeze us in. The employees have always been friendly and helpful. More

by mnoelgoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with.

November 16, 2023

Napleton always has great service. Roger is friendly and keeps me updated while my van is in for maintenance so there aren't any surprises. More

by nboreson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we're glad to hear that everything was completed to your satisfaction, Please let us know if there is ever anything else we can assist you with.

November 15, 2023

The staff at this dealership are incredibly helpful and always strive for the best service for my vehicle. More

by jackfergenbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you so much for sharing your recent experience with us, we work hard to provide each of our clients with the best automotive experience! We hope to see you again!

November 15, 2023

Easy to schedule an appointment. Service is fairly fast. Offers free shuttle services which is very convenient. More

by chenxiptz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 15, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thanks for sharing your recent service experience with us, we hope you continue to choose Napleton's Auto Park of Urbana as your first choice for all your vehicle needs.

November 10, 2023

Todd, my service advisor, was great helping me out even though there was an issue with my appointment. He was willing to work me in and was great accepting my coupon. More

by rubach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in the Toyota service dept
Report | Print
November 09, 2023

Easily scheduled my appointment- check in was smooth - understood all maintenance that would be performed & cost with coupon The actual routine maintenance took a little longer than anticipated but I h More

by sharongrace4513
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Matt Odom, Todd Ballard - check out person
Report | Print
November 09, 2023

Fast and good service. They have taken great care of us since purchasing our Toyota from them in 2022. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
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