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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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October 27, 2023

They were very communicative about the services that they were providing, including the prices for the services. More

by bboli01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd and Roger
Report | Print
October 27, 2023

I took the car in for a routine inspection and worked with Todd. He did a great job and was very clear and specific about the needs of my vehicle. He was very diligent with text communication keeping me More

by subtilior74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Dec 14, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 27, 2023

I've gone to Napleton's for maintenance since moving to Champaign County, and they've always been timely and transparent. More

by tylerxavierblanchette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
October 25, 2023

Everyone is super helpful. The staff care about getting you the car you want in a quick and timely manner. They’re easy to work with and nice to talk to. Management is wonderfu More

by paytonmillhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd the service advisor 5 stars
Report | Print
October 25, 2023

Fast and friendly service. Helpful employees who take the time to explain and answer questions. Shuttle service is exceptional More

by Meeker.Brittany15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
October 25, 2023

I brought my car without late in the afternoon without any scheduled reservations and they helped me get my car fixed.. More

by Nomad713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
October 24, 2023

Quick service and courteous. Went in for a tire change and TPMS reprogram and they were knowledgeable and reasonable. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
October 23, 2023

I’ve requested Todd from Napleton Toyota of Urbana every time I get my vehicle serviced. I can always trust he’ll give me an honest answer. Thanks, Todd! More

by Dallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Oct 25, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

October 16, 2023

Roger is wonderful. He is very efficient and explains things thoroughly. He is very helpful and always has a smile. He keeps you up to date on what your car needs and More

by tschmitt52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Oct 17, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Toyota of Urbana! Please let us know if you have any additional questions about the services you received and thank you again for choosing Napleton Toyota of Urbana!

October 16, 2023

Todd great communication with clients and kept me informed with everything from turning in to pickup More

by Tnickens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Oct 17, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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