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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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October 13, 2023

Fast and friendly service with rides to and from work. Quotes are always provided prior to service. More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Oct 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi Amanda, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 13, 2023

Todd is an excellent adviser. Courteous, helpful, gave me info regarding future needed maintenance. Will work with again. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Oct 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

October 13, 2023

Jessica Huskisson was great to work with! She was super timely in her communications, very thorough and informative, and showed both professionalism and also genuine niceness. I could tell More

by Chrisreed4521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Huskisson
Oct 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you have a great day!

October 13, 2023

Thoroughly trust them with the service of my 2018 Toyota 4Runner. Knowledgeable service advisors that are helpful and explain the work well More

by Nrobards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd - service advisor
Oct 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

October 13, 2023

Nice people, always having everything on time. I have never had any issue or complaints with Toyota dealership. More

by Diroca84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Oct 16, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with. We hope you continue to choose us for all your automotive needs! Take care!

October 10, 2023

Todd help me with everything I need. He help me to understand everything my car needed. He was very friendly and responded all my questions. More

by anagasm.alburez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Oct 11, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us. We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

October 10, 2023

Came in for a service visit. The appointment was quick and very professional. Will come again. More

by kwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd and Zach, both 5 stars
Oct 11, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us. We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

October 07, 2023

CJ is exactly what a service representative should be. He’s friendly, knowledgeable, informative and a nice guy. It’s always great to see a trusted and familiar face at the dealership. Thanks, CJ. More

by Oscarrrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CJ
Oct 09, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Oct 09, 2023 -

Oscarrrr responded

Thanks again, CJ.

October 06, 2023

Napleton Toyota of Urbana is a great dealership. They’ve taken good care of my car all the years I’ve been here. Todd has been an excellent advisor to work with, very clear in his communications wit More

by lmcadowiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Oct 09, 2023 -

Napleton's Auto Park of Urbana responded

Hi, here at Napleton Toyota of Urbana, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 05, 2023

Nick Rice was complete, accurate, pleasant demeanor, and made us feel like we were important versus just customers. More

by randall.krug
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rice
Oct 07, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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