Napleton's Auto Park of Urbana - Service Center

Todd is a great employee who communicates very well with customers and is always pleasant in the dealership and on phone. customers and is always pleasant in the dealership and on phone. More

Always have a great experience here especially with Todd as my service advisor. He's friendly, efficient and thoroughly explains any work to be done. as my service advisor. He's friendly, efficient and thoroughly explains any work to be done. More

The dealership provides prompt service and clearly communicates service needs and suggestions. The service is well done and professional communicates service needs and suggestions. The service is well done and professional More

Nick Rice in service was great! Got me in and out. Would recommend to anyone! Got me in and out. Would recommend to anyone! More

Todd is a great advisor! when doing my maintenance He is very nice and helped me a lot. when doing my maintenance He is very nice and helped me a lot. More

Love the communication between advisor and costumer. They let you know all about car needs and they answer all of your questions. They let you know all about car needs and they answer all of your questions. More

Got an oil change somewhere else, discovered a puddle of oil on the driveway. Then I checked the oil and there was none. Took my car immediately to Napelton’s where I spoke with CJ. He let me know it was oil on the driveway. Then I checked the oil and there was none. Took my car immediately to Napelton’s where I spoke with CJ. He let me know it was probably caused by non VW parts. They diagnosed the problem, got my baby running again. Lesson learned, take it to the dealership. More

Napletrons is the place to go for fast, reliable, and friendly help. My car engine had blown and I was left stuck with no vehicle and what I thought one heck of a bill, but I got the pleasure of working friendly help. My car engine had blown and I was left stuck with no vehicle and what I thought one heck of a bill, but I got the pleasure of working with kammi Hill out of service and she was completely amazing! She helped me get a rental and everything was 100% paid for under warranty! She worked around my work schedule and had everything ready for me so I could come on my lunch break. Thank you so much Kammi for all your hard work and all your help! I greatly appreciate you! More

I received knowledgeable, efficient service from the moment I drove in! Extremely kind and personable were all the people who I met (this was my first time at this dealership as I have recently moved in moment I drove in! Extremely kind and personable were all the people who I met (this was my first time at this dealership as I have recently moved into the area) and especially Todd, my advisor who kept me informed of the progress throughout my time there! More

This is my go to spot for service related to my toyota RAV4 Hybrid. I trust things will get done and get done right. RAV4 Hybrid. I trust things will get done and get done right. More