Back

Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

Sort by
September 27, 2023

Service was efficient and outstanding. I was kept informed along the way and treated in a courteous way. More

by Kimalanmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Sep 28, 2023 -

Napleton's Auto Park of Urbana responded

Hi Kimalanmartin, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

September 27, 2023

My service advisor, Todd, is amazing to work with. Always responsive and thorough in explaining services. More

by Lisalyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Sep 29, 2023 -

Napleton's Auto Park of Urbana responded

Hi Lisalyne, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 25, 2023

Great service went above and beyond when are car broke down hats of to Todd and his team. It was a Saturday and they squeezed us in and then test drove are car for 40 miles to ensure it was safe to drive More

by d.walsh57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Sep 26, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Napleton Toyota of Urbana as your first choice for all your vehicle needs.

September 25, 2023

Roger V. Has helped me since I bought car. He is very courteous and helpful. He recommends things when they need to be checked. I appreciate his help. He take More

by patmunds.pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger V.
Sep 28, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

September 25, 2023

I took my 2022 Corolla in too early due to a mix up of notifications on my display. Todd checked everything out right away and was very helpful in determining my next scheduled visit. He was very courte More

by pwbenson
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in service dept.
Sep 28, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 22, 2023

Napleton Toyota of urbana is one of the best dealer car. the staffs very friendly and they’re do the best for the customers. More

by rommeld422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Sep 25, 2023 -

Napleton's Auto Park of Urbana responded

Hello, we really appreciate your positive review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 22, 2023

Customer service advisors are always nice. Todd, the advisor on my last visit was extremely helpful, knowledgeable, and attentive. The wait area is nice with clean bathrooms. I will definitely More

by stevenorr50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Sep 25, 2023 -

Napleton's Auto Park of Urbana responded

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 21, 2023

I recently moved to the Champaign-Urbana and visited Napleton Toyota for the first time. I received great service from the service team; Roger took the time to explain the services being completed and a More

by Mfuller99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Sep 25, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 21, 2023

Efficient and professional check in. Text alerts to provide status of vehicle is very helpful. More

by Isaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Sep 25, 2023 -

Napleton's Auto Park of Urbana responded

Hi Isaf, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 20, 2023

Todd @ Toyota Service is who I go to for my services on my car. Like his delivery and personality and seems to know his stuff. For Toyota, he's my guy. More

by TG00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd B
Sep 22, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

...
26
...