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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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August 15, 2023

The dealer did everything they said they would and when they said they would, Todd was great to work with. More

by Gtibbs118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 11, 2023

Nick rice was great kept me well informed and communicated with me throughout the whole process. More

by mattisonlee24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas rice
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 11, 2023

Quick service, had me in and out super quick. My service advisor Todd gave great customer service! More

by cameronpatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2023

Todd set up my appointment to have the battery tested on my Prius. He asked the technician to charge it up. I picked it up that afternoon. More

by h.hirchert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2023

My advisor TODD was extremely helpful. I called 3 times as I kept changing my mind about when to bring in my car. He was able to get it diagnosed and it was covered by Toyota and included More

by Dorothy E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TODD
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi Dorothy, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. We hope you continue to choose us for all your automotive needs! Take care!

August 05, 2023

All the staff was pleasant and helpful, Todd and Brandon in service made sure I understood everything that was being done before they started and kept me updated along the way. When everything was complete More

by jlebeck56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd, Brandon, Casey
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Toyota of Urbana! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2023

Todd was a great service advisor - loved that he kept us up to date on our appointment through text messages. More

by erinlynn29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Auto Park of Urbana. We hope you continue to choose us for all your automotive needs! Take care!

July 31, 2023

I had a very good experience so far with Todd in the service department, he was very helpful. More

by Gtibbs118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2023

Very helpful! Didn’t charge me anything for a car check and provide round trip rides. More

by Hq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2023

Serviced our 4Runner but did not turn off the maintenance light and did not air up all tires as the low air pressure light was still on when wife picked it up. More

by Scooterthenurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd
Report | Print
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