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Napleton's Auto Park of Urbana - Service Center

Urbana, IL

4.7
631 Reviews

631 Reviews of Napleton's Auto Park of Urbana - Service Center

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July 01, 2023

Brandon was my service advisor today. Helped save a couple of bucks. Appreciate it. Thanks More

by TB
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 30, 2023

Replaced Prius C 12V battery on time and with a sincere and pleasant smile from Todd, despite inclement weather. More

by alanislives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd -Service
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2023

Todd in the service department was GREAT! Tested and replaced the 12V battery on time. Todd treated us with respect and professionalism. Five stars ⭐️⭐️⭐️⭐️⭐️ More

by alanislives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd - Service Dept.
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2023

Absolutely terrible service department. I was told it would take about 2 weeks for my car to be finished and now I am going on my 2 month mark and have been told multiple times I would get More

by Nunya95
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jessica Huskisson
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're disappointed to hear of the negative experience you had at our location. Please reach out at (217) 367-1222 and we will do our best to make this better. We hope to hear from you soon.

June 27, 2023

I’m a retiring customer. Napleton Toyota at Urban provide exceptional service here. Staffs are so nice and friendly. More

by dearyadav
Service Price Transparency
Recommend Dealer
Yes
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2023

The service is excellent. Todd explained everything and made sure my car was ready for the road. More

by huntress
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd (Service) and Jim (Shuttle driver w/beard) both excellent
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Our team is available should you require any extra help.

June 26, 2023

They do a excellent job and the service is good and I come back thanks More

by Edward M Flores
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi Edward, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 21, 2023

Nick was friendly and easy to work with in the service department. Highly recommend him. More

by dabbott35
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. We hope to be of service to you again! Take care!

June 20, 2023

Fast and friendly service! My advisor, Todd, thoroughly explained my inspection report and made me feel comfortable with the entire process. More

by ulyssia.dennis
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2023

On my most recent visit I was well taken care of. Todd was very helpful and informative. More

by Momofkaylaboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Ballard
Report | Print
Sep 10, 2023 -

Napleton's Auto Park of Urbana responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton Toyota of Urbana. Please let us know if there is anything else we can do for you; we are more than happy to help!

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