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Napleton’s Kia of Elmhurst
Elmhurst, IL
1,114 Reviews
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1,114 Reviews of Napleton’s Kia of Elmhurst
October 26, 2026
I would not purchase a vehicle from dealership. First thing to point out on a used vehicle is they claim the vehicle is CPO certified however, that cost is added after the fact at an outrageous amo First thing to point out on a used vehicle is they claim the vehicle is CPO certified however, that cost is added after the fact at an outrageous amount too I might. So while you might be thinking it’s already in the listed vehicle purchase price, it is not. I purchased a vehicle and paid this additional fee to then find out after having the vehicle for less then 2 weeks they did not really even do a proper inspection as claimed because the vehicle I purchased was a returned leased that someone had added their own tire caps to. Since they were aluminum caps, they were completely rusted on and required full valve replacement. That ended up being over a $200 repair I shouldn’t have had to pay had the dealership addressed this and inspected the tires and tire pressure when said vehicle was returned! I was also told the paperwork from the prior owner stated that there were 2 key fobs but only given one and told I could pay over $500 if I “really” needed another, again why am I having to pay this cost when it should come with the vehicle I purchased. This dealership does not care about the customer or properly inspecting their vehicles at all. This was supposed to be an exciting time of getting a “new” to me vehicle and it ended up being my worst experience in buying a vehicle. I hope they do better and if you do purchase from this dealership make sure the vehicle you purchase is actually inspected. I came from over 2 hours away so it’s not like I can just go there any time. More
by NonameZ
Employees Worked With
John
October 06, 2026
I purchased a new Kia Sorento Hybrid from Napleton’s Kia of Elmhurst on June 30, 2026. At the time of purchase, the salesperson, Pasha Kandzija, agreed to two commitments that were important to my wife a of Elmhurst on June 30, 2026. At the time of purchase, the salesperson, Pasha Kandzija, agreed to two commitments that were important to my wife and me as part of our decision to purchase the vehicle: A rear cargo/weather mat Two years of complimentary oil changes After the purchase, I made several attempts to follow up with the salesperson, but my calls and messages were not returned. I also contacted the General Manager and the dealership’s customer service department without receiving a meaningful response. I eventually contacted Kia America and opened a formal case. Even after Kia became involved, I continued to have difficulty getting a response from the dealership. This was the reason I originally posted this review. I would now like to update my review because the situation was eventually resolved. After my BBB complaint and further follow-up, Disa, the Customer Relations Manager, contacted me and worked with me to address the matter. She provided a 2-year maintenance plan and ordered the cargo tray and all-weather mats for my vehicle. The mats have now been received, and I appreciate Disa following through and helping resolve the issue. My original concern was never about the monetary value of these items. It was about whether commitments made during the sales process would be honored after the sale and whether a customer would receive a response when asking for help. I appreciate that the dealership ultimately addressed the commitments and that Disa took the time to resolve the matter. I hope this experience also encourages the dealership to improve communication and follow-up with customers after the sale. Thank you to Disa for her assistance in resolving this matter. More
by ikeifg77
Employees Worked With
Pasha Kandzija
September 29, 2026
Promises Made to Sell the Car — Then No Response After the Sale I purchased a new Kia Sorento Hybrid from Napleton’s Kia of Elmhurst on June 30, 2026. Before completing the purchase, the salesperson the Sale I purchased a new Kia Sorento Hybrid from Napleton’s Kia of Elmhurst on June 30, 2026. Before completing the purchase, the salesperson, Pasha Kandzija, agreed to two specific commitments that were important to my wife and me: A rear cargo/weather mat Two years of complimentary oil changes After purchasing the vehicle, I contacted Pasha several times to follow up on these commitments. I was told to contact him regarding the oil changes, and I was also told that I would be contacted when the cargo mat became available. Unfortunately, my calls and messages were not returned. I then contacted the General Manager, Hitko Kadric, by email and phone. I also contacted the dealership's customer service department. Again, I received no meaningful response. I did not immediately post a negative review. Instead, I tried repeatedly to resolve this directly with the dealership. I eventually contacted Kia America Customer Care and opened a formal case. Kia contacted me and advised that my concerns had been recorded and that the dealership would be asked to contact me. When that still did not happen, I spoke with a Kia Customer Care supervisor, who told me that Kia would again request that the dealership and the District Manager contact me. Even after that, I still received no response from the dealership. To be clear, I am not asking for additional compensation. I am simply asking the dealership to honor the two commitments made to me at the time of purchase. The value of a cargo mat or a few oil changes is not the main issue. The issue is trust. When a salesperson makes a commitment in order to complete a vehicle sale, I believe that commitment should still matter after the customer has signed the paperwork and driven the vehicle off the lot. What concerns me most is the complete lack of follow-up after the sale and the fact that I had to repeatedly pursue the dealership, even after Kia America became involved. I am posting this review so that prospective customers can understand my experience before deciding where to purchase their next vehicle. I sincerely hope the dealership improves its post-sale customer communication so that other customers do not experience the same situation or simply give up because they cannot get a response. My experience: promises before the sale, silence after the sale. More
by ikeifg77
Employees Worked With
Pasha Kandzija
September 12, 2026
Purchase a used Buick encore on a weekday following day driver front wheel trim flew off. I called the sales person Patel and he ignored my calls. Brought the car back to show them I was told when u buy a driver front wheel trim flew off. I called the sales person Patel and he ignored my calls. Brought the car back to show them I was told when u buy a used car u get somebody else problems. I am a 67 year old lady. Feel ripped off. Cannot recommend this dealer to anyone. Bad bad business deal. More
by Walker
Employees Worked With
Patel
August 28, 2026
I always have a fantastic experience at Kia Elmhurst, and I just wanted to give a special shout-out to JUSTIN HERMANSEN for his outstanding customer service. From the moment I walk in, JUSTIN was welcom and I just wanted to give a special shout-out to JUSTIN HERMANSEN for his outstanding customer service. From the moment I walk in, JUSTIN was welcoming, attentive, and incredibly knowledgeable. He took the time to answer all my questions and made sure I felt comfortable throughout the process. Justin made sure all was taken care of before I left the service department Justin makes the process of getting service done on my car very seamless, quick, and easy. More
by lbruno6969
Employees Worked With
JUSTIN HERMANSEN
August 06, 2026
Pretty miserable experience trying to purchase a new car. They seemed very disorganized and were not responsive to repeated messages over a multiple day period. We set an appointment to buy the car and w They seemed very disorganized and were not responsive to repeated messages over a multiple day period. We set an appointment to buy the car and when we arrived there was nobody waiting and no car. The car ended up being in an out-lot and we had to drive with the salesman to go get it and drive it back. That would be fine enough except the car we took there died..twice. Then when we got to the out-lot the car wasn't there it was in a completely different out-lot. Two hours after arriving for our set appointment we were back in the dealership where they completely changed their pricing from where it was listed online. We got up and left with 3 hours of our life wasted. Bought from another dealer 2 days later in a clean and simple transaction. More
by underrunner9
Employees Worked With
Various online then in person.
August 06, 2026
had the worst experience at Ed Napletin Kia of Elmhurst. I called service about my check engine light on. I told them when I took it to Autozone the code came up P0014 Camshaft/Timing. 3 years ago Kia put a I called service about my check engine light on. I told them when I took it to Autozone the code came up P0014 Camshaft/Timing. 3 years ago Kia put an engine in my car. I said that timing should have not went out in 3 years. The service clerk said we have to look at the vehicle because we have to do our on diagnostic. Okay fine I had my vehicle towed because you couldn't drive it cause it will cut off. A few days past they did the diagnostic and I was told it wasn't a timing issue it was my battery needs mounting. Terminals and wires. that was causing the check engine light to come on and read different codes. So I ask if I get this fix that will resolved my check engine issue I was told yes. Now mind you I had a list of other things that needed to be fix on that diagnostic as far as tires and things but they told me this was my main issue. So approved that work to be done and I also approved to do the coolant flush that was on their diagnostic because it said no coolant in the overflow per diagnostic. Couple days past didn't hear anything so I called any updates on my vehicle.. the service clerk said the mechanic didn't want to release because there is a leak in you upper radiator hose. Now this was not in the list of things needed to be repaired in diagnosti. So I asked why it wasn't the clerk couldn't answer. So I said fine do that too. So next day I said I'm going to take off work to go up there because maybe I need to show my face because I felt things not being done right. when I got there the hose work wasn't done and they telling me another 4 days take it they had my car since June 16th and now it July 9th. I said no I will take it now to another mechanic for the radiator hose because I can get done today but the issue with check engine light is done right and service clerk said yes. I paid and got in the car the car won't start. Service clerk tried will not start. The mechanic came out put in neutral to get started. Now when this happen I never had this issue with my car. The gears are really hard to move. No explanation. I left cause now my blood racing. I drive my car which is 8 minutes away to the other mechanic about the hose and check engine light back on. Long story short took back up there to Kia had to get manager to get it look at and the original code p0014 came up that I told them before I got it towed in. Now the service manager Brian pretty much told me today I'm SOL. They not fixing it or giving my money back for the miss diagnostic. So I'm left with getting a lawyer. Worst experience of my life!!!! I would never put any money into that car knowing it issues with the motor that Kia put. I will not down Kia as a whole right now but Ed Napleton Kia in Elmhurst I will never go too. For sure I'm done with Kia vehicles. More
by Tee
Employees Worked With
Brian Service manager
July 10, 2026
This dealership has held my car hostage for eight days the service technician Was rude to me stating I just didn’t like his answer. It is there for an extended warranty that Kia put out and they don’t wan the service technician Was rude to me stating I just didn’t like his answer. It is there for an extended warranty that Kia put out and they don’t want to follow protocol. I have spoken to Kia care about 20 times email the general manager spoken to someone from corporate who stated they will get back to me and I have not received one single phone call from anyone in eight days and they will not give me a loaner vehicle Terrible, terrible company, and service More
by Ceelopes03
Employees Worked With
Luis
