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Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati - Service Center

St Peters, MO

3.7
71 Reviews

71 Reviews of Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati - Service Center

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March 26, 2018

Worst service department experience ever. Absolute worst experience that I have ever had at a dealership. Lied to, delayed, and treated like I was an idiot. Avoid at all costs. I've been waiti More

by JPolette1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle
September 28, 2017

This is where we go to visit with Tex while buying a car. It's that simple. We're interested in a car, or we need service (oil change, etc) on one of our vehicles, we head to Napleton's Mid Rivers CDJR, we More

by kjames01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary "Tex" Clark
November 21, 2016

Deserving of 5 stars! Tex welcomes you with open arms, making the car shopping/buying experience fun! I really look forward to our Napleton Midrivers visits. Thank you, a More

by kjames01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary "Tex" Clark
November 15, 2016

very friendly the sales employee that I dealt with Corey Fisher helped with all my questions and the service department took care of everything I needed I would def More

by Chris L Fisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey,Fisher
October 19, 2016

The Service Department Experience We had to have our van towed into the dealership since it broke down. It was literally there for 15 days before they even moved the Van inside to exa More

by krpercy
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Kyle
August 28, 2016

Service Timing Issue I purchased three vehicles from this dealership over the last ten years. Alternator went out on a car I purchased from them. They were unable to find More

by Unsatisfied!!!
Customer Service
Recommend Dealer
No
Employees Worked With
Service appointment person
Aug 31, 2016 -

Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati responded

Thank you for being a loyal customers over the years. I'm sorry for inconveniencing you while working through some capacity challenges. Please contact me directly so I may better assist you, as I do value our long time loyal customers. I can be reached at 636 928 1155 ext 1010, or mobile 636 277 0256, thank you again for being our loyal customer, I look forward to hearing from you soon. Frank Shaffer, General Manager.

July 22, 2016

No Response! Last November we went to Naptleton for regular oil change, oil filter was not re-attached correctly, by the time we drove home a lot of the oil was le More

by jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Evers, no longer there
July 15, 2016

Terrible Service Department I feel you should know (if you don't know already) how poorly your service department is performing. I recently received a safety recall notice fo More

by Disgruntled Customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't remember employees nams
April 19, 2016

Horrible Service!! I made a appointment for an oil change, got a phone call from them confirming the appointment date and time and told me it would be 45 mins. This was More

by DissatisfiedCustomer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Bruhn
Apr 19, 2016 -

Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati responded

"Thank you for taking the time to leave us your feedback. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. Please contact me at your earliest convenience. I look forward to hearing from you. Frank Shaffer- General Manager (636) 928-8000 fshaffer@napleton.com"

November 23, 2015

The dealership I've used for my cars since 2002 Our last 4 cars, all new, were either Chryslers or Jeeps and we have been bringing our cars here since the first. Yes, it's close to home, 12 miles, b More

by NJP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Corey Ellington
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