Napleton's Mid Rivers Chrysler Dodge Jeep Ram Fiat Maserati - Service Center

Be very careful letting this service department perform maintenance on your vehicle. I purchased a new 2022 Ram 1500 limited in January 2022. In November 2022 I had my 2nd oil change completed here. After maintenance on your vehicle. I purchased a new 2022 Ram 1500 limited in January 2022. In November 2022 I had my 2nd oil change completed here. After that oil change I smelled burning oil while driving home. I immediately took the truck back to the dealership and they found that the technician didn't tighten the oil pan screw. 3 months later I had oil leaking onto my driveway. They acted like I was imagining the oil in my driveway, but they agreed to do a dye test. After driving the vehicle for 500 miles they used a used a special light to attempt to locate the leak. They thought it was coming from the oil pump so they replaced it. After they replaced the oil pump I continued to smell burning oil and what I thought was burning antifreeze coming through my vents and under the hood. After several more oil changes I took it in again for the oil/antifreeze smell. They didn't even lift the truck up to evaluate for a leak. They simply did a pressure test for the antifreeze smell and advised that they couldn't find any issues. Approximately 2 months after that visit I found more oil in my driveway. This time it was much more than the previous times. I contacted the service department and they refused to call me back. I called several times and left messages for Josh in service. I contacted Ram and they had my take the truck to Century in Wentzville. When they evaluated the truck they found oil leaking from the oil filter. In fact I had lost over half a quart of oil. The technician advised that the oil filter was close to completely coming off. He said one more rotational turn due to vibration while driving and the filter would have fallen off and all of the oil would have drained out and my motor would have seized up. They checked the filter and determined that it was never tightened during my last oil change which was approximately 4 months prior. They also determined that there was burnt oil all over the underside of the truck which is why we kept smelling burnt oil. It was spraying on the exhaust while driving down the road. This dealership has the most incompetent staff I have ever seen. Buyer beware if you let them work on your vehicle. Thanks to Ram and Century Ram for fixing this mess before It led to a damaged motor. Matt Goddard Ofallon MO More

Nolan is always very helpful whenever I have a question or need something in regards to my Jeep Cherokee. or need something in regards to my Jeep Cherokee. More

I was assisted by Faustino, He helped me look around their lot and recommended a great car, unfortunately it was being sold that day, but overall great customer service. In the near future i’ll be buyin their lot and recommended a great car, unfortunately it was being sold that day, but overall great customer service. In the near future i’ll be buying once their lot improves. More

Buying a car can be stressful. I met Brandon and he made this experience so nice and chill. Also he was willing to spend the time with me to explain everything. I wanted to write I met Brandon and he made this experience so nice and chill. Also he was willing to spend the time with me to explain everything. I wanted to write to make sure someone knows he is a wonderful young man. More

Great service, got me in and out! Everyone was very helpful and explain the process along the way Everyone was very helpful and explain the process along the way More

So I wrote a review on here 2 days ago about my charger scat pack it wasn’t so good. The only reason I am changing my review is because of few people at the Napleton Honda dealership. Dan Loggings reached scat pack it wasn’t so good. The only reason I am changing my review is because of few people at the Napleton Honda dealership. Dan Loggings reached out to me Wednesday about what is/was going on with my car. We talked for a few and he was able to get me into Honda today Thursday May 5th after 5 months of this place not fixing my car the guys at Honda did it in a day. Thank you so very much Sam Jones and Lerry Layton for everything and getting my car back to great. I am so happy and will continue to bring my car to you from now on. More

Service Department is in utter chaos, brought truck in for service, after day five of calling and no returned calls as promised, was told mine was next to be looked at? So I picked up my truck called ser for service, after day five of calling and no returned calls as promised, was told mine was next to be looked at? So I picked up my truck called service manager and he got me scheduled for following week, dropped off was given a loaner, 8 days later after calling said it was done, picked up and on drive home, all the sensors they said they fixed pop back on, so a battery disconnect was there short term solution, also my driver side door was not put back together properly. Use to love the service Department, now I wouldn't trust them with my lawnmower! More