Napleton's Mid Rivers Kia

If I could give this place 0 stars I would. I am so If I could give this place 0 stars I would. I am so exhausted from dealing with them for the past month. My engine stopped working suddenly and no li If I could give this place 0 stars I would. I am so exhausted from dealing with them for the past month. My engine stopped working suddenly and no lights or anything in my car ever turned on until it slowly started dying on the highway. I had a warranty and Kia charged me $1500 to take apart my engine for the warranty company. Well my coverage was denied and napletons actually blamed me. They said my lights “must have turned on.” What happened to the customer is always right? After all of that, I finally get my car towed back to where I live so I can sell it. Well... when I get my car back it’s not put back together. The car won’t start, it won’t lock, the exhaust is missing and bungee chorded back together. I turned in a car that wouldn’t start but was fine one every other way and what was returned to me is a piece of junk that doesn’t work at all and is missing parts and not put back together properly. I am waiting to hear back from Napletons about this issue but overall, DO NOT SHOP HERE. The service department will leave you hanging for days without a rental and you will have to call everyday asking if they have one. The service department will charge you for random things without any explanation or having you sign anything. I will NEVER return to a Napletons. Blessed to have bought a new car somewhere else that actually cares about the customer. If you are in your 20s to 30s Napletons will treat you like you don’t matter. Let me also add that I had to have my car towed back to my home because Kia refused to purchase my car. They said if I didn’t want to buy from them then they had no interest. Well that’s their loss because MANY other dealerships would be happy to have a car for parts. More

Rex and Darwin are amazing! I live in Ohio and they were super accommodating with my purchase experience. Everything was done virtually and my car was ready to go as soon as I got to town. Definitely coming super accommodating with my purchase experience. Everything was done virtually and my car was ready to go as soon as I got to town. Definitely coming back for any future purchases! More

Faybian is the man to ask for! He was with us the whole time. Made 3 trips to finally pull the trigger. Go see them! time. Made 3 trips to finally pull the trigger. Go see them! More

If you’re looking for a Kia, visit Ben G!! We knew the car we were wanting when we came in and Ben G was able to help us get it! Even with a few set backs, we were able to get in and get taken care of. So car we were wanting when we came in and Ben G was able to help us get it! Even with a few set backs, we were able to get in and get taken care of. So happy that we are able to walk out with our car! :) More

Chris Cayce treated me professionally. I told him what I was looking for. He showed me. I told I didn’t play the negotiation game. I told him to give me his best price. He came back with something very reas was looking for. He showed me. I told I didn’t play the negotiation game. I told him to give me his best price. He came back with something very reasonable. We agreed on a price and boom, it was done. More

Ben is the best , Tells you like it is straight forward ! Great help will work with him again everytime !!! See you soon Ben my guyyy!!! Great help will work with him again everytime !!! See you soon Ben my guyyy!!! More

Rex was very helpful informative. I’m satisfied with my service and I’ll recommend others to visit. Amazing priced low mileage vehicle that is midnight blue baby. service and I’ll recommend others to visit. Amazing priced low mileage vehicle that is midnight blue baby. More

Ben has been our go-to car salesman for the past 3 years. He has great customer service and has always offered the best deals. He has great customer service and has always offered the best deals. More

We came in for a different vehicle but ended up getting a Sorento. The salesman was great and willing to work with us to earn our business Sorento. The salesman was great and willing to work with us to earn our business More

I worked with Chris Cayce and the whole experience was fantastic. He was informative and responsive throughout the process. I’d highly recommend working with him if you are looking to buy a Kia. fantastic. He was informative and responsive throughout the process. I’d highly recommend working with him if you are looking to buy a Kia. More