Napleton's Mid Rivers Kia

I would like to recognize the excellent customer service I received at Napleton’s Kia of Mid Rivers beginning on December 3, 2025. My 2016 Kia Sportage LX was towed in due to an unknown noise under the h I received at Napleton’s Kia of Mid Rivers beginning on December 3, 2025. My 2016 Kia Sportage LX was towed in due to an unknown noise under the hood. From the moment it arrived, the process was handled professionally and efficiently. Mr. Liam promptly gathered my information, explained the next steps, and ensured I received a timely diagnosis. I especially appreciated the real-time video inspection, which clearly explained the issue and recommended repairs. When transportation was needed, Mr. Liam arranged a loaner vehicle and kept me informed through the dealership’s text messaging system. Later, Mr. Matthews became my primary point of contact and provided clear updates regarding repair timing, warranty coverage, and costs. An additional tire rotation was requested and completed without issue. The communication, transparency, and professionalism demonstrated by both Mr. Liam and Mr. Matthews made this a very positive experience. I truly appreciate their efforts and would gladly recommend Napleton’s Kia of Mid Rivers. Sincerely, Kevin More

My mother had a car towed there Sunday and was told Monday it would get looked at Tuesday. Heard nothing Tuesday. Wednesday came and still waiting on an official diagnosis. Called 1/2 to hear an update Monday it would get looked at Tuesday. Heard nothing Tuesday. Wednesday came and still waiting on an official diagnosis. Called 1/2 to hear an update and was told they are still a week out on diagnosis. She explained she is from out of town and needs her car back ASAP. We understand things come up but lack of communication from the dealership is not acceptable More

I brought my Kia Optima in the service department and could not get a phone call to let me know what was wrong with the car, and they would never return my calls, they told me I needed to text to get a r could not get a phone call to let me know what was wrong with the car, and they would never return my calls, they told me I needed to text to get a response from them, which is very poor customer service. If I didn’t need such a important part on my car, I would’ve taken it to a different place to get it fixed, but I was stuck because it was a dealer part that had to be fixed and programmed. $2500 later I have to pay the bill for the windshield camera that operates for functions, which is the front collision, cruise control, air bags, and one other item I can’t remember. I think it was handled very poorly without any communication to me personally over the phone. I will go to another shop next time I need my car fixed. More

The service department is terrible. I brought my vehicle in because AC was not working. The vehicle was covered under full manufacturer warranty. I was charged $305.99 for coolant to b I brought my vehicle in because AC was not working. The vehicle was covered under full manufacturer warranty. I was charged $305.99 for coolant to be put in the vehicle. A new vehicle should not need coolant unless there is an underlying issue. They said they checked for leaks but obviously did not. I had to take my vehicle to Lou Fusz Kia where it was checked properly and the cause of the problem was a leak in the AC line. I worked with Matt Oswald at Kia Napleton who led me to believe he was the manager when indeed he was not. THEY ARE DISHONEST AND DO NOT STAND BEHIND KIA PRODUCTS. I drove a toyota prius for years and never had any issues. The least KIA can do is stand behind their products. More

Bought a new 23 Sportage. Vehicle has refused to start 6 times in 6 months. Made an appointment for service. Called in the afternoon after check in car in at 7:45. No answer. Vehicle has refused to start 6 times in 6 months. Made an appointment for service. Called in the afternoon after check in car in at 7:45. No answer. Drove to dealership and talked to service rep. Was informed it would take 24 to 72 hours to run diagnostic. No loaner cars available. 6 days later was told my car was ready. Problem could not be found. Was told I would have to wait for a catastrophic failure to fix issue. Afraid to take it anywhere. So much for KIA service. More

on 6-12-23 . . I had an oil change and bought new tires with an alignment. The first thing that went wrong was, I received a video of the tech doing the walkar . I had an oil change and bought new tires with an alignment. The first thing that went wrong was, I received a video of the tech doing the walkaround of my car. The only problem was it wasn't my car. I texted back that the video was of the wrong vehicle and the service agent responded that nope it was indeed my car. I replied back that no the video was of a black car, mine is silver and the clearly visible license plate was not mine. I was then told that the system switched the phone numbers between myself and the other customer. When I picked up my car I was given the usual advice about needing to drive a bit before the low tire pressure light goes off. When it had not gone off by the next day my husband checked the tire pressure. One tire was at 18psi, the other 3 varied between 30 - 35. The valve stem on the low tire was all messed up and took several tries to even be able to get the tire pump on it. The tires are not the same as what I replaced, even though I was told they were. They are also incredibly dirty, like pulled out of field dirty, odd for being brand new. I have sent in 2 text messages about these issues and done 3 phone satisfaction surveys and despite being told someone would reach out, I've heard nothing. They also refused to do the anti-theft update to the software because I had an alarm system installed and they claimed it could cause a computer issue. Not sure how that could be, maybe I'll reach out directly to Kia about it. More

I had my oil changed yesterday. I thought I had more free ones. Without checking he said no. I ask them to see if they can figure out why the brake light was going on and off. Thre I thought I had more free ones. Without checking he said no. I ask them to see if they can figure out why the brake light was going on and off. Three hours later the young man who waited on me, brought me my paper work. Normal looking nothing needed. I ask about the brake light, he went back outside. He said he didn't know why it hadn't printed out for me. He told me I had no brakes. He said it was metal on metal AND I needed new rotors. I have a nephew who is a mechanic. He owns his own shop. I had him check my brakes and rooters. Rear tires have 90% left. Front tires have 50% left. Nothing is wrong with the rotors. You want to tell me why this young man straight up lied to me. You won't see me around the shop anymore. I wouldn't trust what was said to me. More

My salesman was very helpful and patient in the process of purchasing my vehicle. Great experience and I will recommend. of purchasing my vehicle. Great experience and I will recommend. More