Napleton's Mid Rivers Kia

Madison’s Mother No pressure, very helpful! Able to sell car within the parameters set. Highly recommend. Chris was great!!! Daughter is very pleased with her new c No pressure, very helpful! Able to sell car within the parameters set. Highly recommend. Chris was great!!! Daughter is very pleased with her new car! More

Bought a car Very knowledgeable, customer comes first at this place ted hantak is a great man an he has a wonderful team would recommend them to anyone that needs Very knowledgeable, customer comes first at this place ted hantak is a great man an he has a wonderful team would recommend them to anyone that needs a good deal an a great car! More

Pleasantly Surprised. I came to Napleton's Mid Rivers Kia not even knowing what I wanted. Instead of feeling intimidated and afraid to ask questions like I normally do, I l I came to Napleton's Mid Rivers Kia not even knowing what I wanted. Instead of feeling intimidated and afraid to ask questions like I normally do, I left there feeling like I had the support of a brother helping me get a good deal on the purchase of a vehicle. Instead of a salesperson just wanted to make a commission. Thank you Chris for that experience! More

Very easy experience! Friendly staff and prompt service. The shortest wait I have ever had to finalize a deal. I used the banks car buying service and their prices beat a Friendly staff and prompt service. The shortest wait I have ever had to finalize a deal. I used the banks car buying service and their prices beat all the competitors. More

Good experience. I am very happy with the complete experience. The salesperson “Chris” was very professional and helpful with explaining everything I needed to know. H I am very happy with the complete experience. The salesperson “Chris” was very professional and helpful with explaining everything I needed to know. He was very helpful showing me how the Bluetooth, radio and iPhone set up worked. His very pleasant manor in speaking with me was great. More

New Kia Great brand, great service, great dealership!!! Ben Gordon was super helpful and the process was smooth throughout. I highly recommend Napleton Kia Great brand, great service, great dealership!!! Ben Gordon was super helpful and the process was smooth throughout. I highly recommend Napleton Kia if you are in the market for new car. More

Quick and painless thanks to Joe Restivo I would say Joe is the best salesman I have worked with in quite some time! My wife and I had an idea of what we were interested in purchasing boiled I would say Joe is the best salesman I have worked with in quite some time! My wife and I had an idea of what we were interested in purchasing boiled down to a couple different vehicles. Joe being very knowledgeable was able to quickly help us make that final decision. He went through all options on the couple different vehicles we had in mind and WITHOUT being pushy or "hard sale" made it very easy for us to make a decision. Afterwards instead of saying bye have a good day he sat with us and made sure we got familiar with all the ins and outs. Loved the experience. Patrick in finance was awesome also. Very personable and straight to the point. Made the lol money part of the day very easy to deal with. Was not pushy on trying to sell the extra warranty options. Overall the entire experiance was hassle free which when spending that kind of $$ is very comforting. More

Great Experience - Thanks Ben Gordon and Patrick Piper Purchased an Optima S, Ben Gordon helped us with the test drive and gave great information. Patrick in Finance was also very easy to deal with and Purchased an Optima S, Ben Gordon helped us with the test drive and gave great information. Patrick in Finance was also very easy to deal with and was very efficient. We will definitely be back for future car purchases. More

Great experience - Thanks Joe Restivo! Joe Restivo was a great help with a car purchase for a friend who was a first time car buyer. Courteous, friendly and no B.S. which is how I work so i Joe Restivo was a great help with a car purchase for a friend who was a first time car buyer. Courteous, friendly and no B.S. which is how I work so it was good to deal with that. I can see myself making another purchase from this dealership in the future. More

Horrible mechanic not honoring warranty June 3. Now I was also in back in feb BEFORE my warranty expired and told napleton I was losing over 1 qt of oil a month on my 2017 sportage. After th June 3. Now I was also in back in feb BEFORE my warranty expired and told napleton I was losing over 1 qt of oil a month on my 2017 sportage. After their “Top Quality” service men looked at it they tell me there is no leak!! I have puddles in my garage!! I go to a different repair shop not even a dealership and they spot the leak in 30 mins!! Went back to dealer they looked at it again but again couldn’t see where the leak the other shop saw was so after being there for 3 1/2 hours they decided to put dye in it and have me come back in a week. I came back and a few hrs later the fourth time they finally found the leak!! Now NAPLETON tells me I HAVE TO PAY 50% OF THIS REPAIR BILL BECAUSE THEIR FACTORY TRAINED MECHANICS COULDNT DO THEIR JOB PROPERLY AND FIND THE LEAK I COMPLAINED ABOUT BEFORE MY VEHICLE WAS OUT OF WARRANTY!! STAY FAR AWAY FROM THIS PLACE!! Out to get you and your money. Unqualified mechanics that can not even find a simple oil leak even when I told them exactly where it was!! Was in for oil change on feb 8 2019 was up sold to a oil change fuel cleaning and car wash. There were 2 pieces that needed to be ordered under warranty was told when they were done with ooil change the still owed me the car wash that I paid for in the package and that parts were ordered and they would call when in. Now April 26 this was my fifth time calling up there after 6 messages left over the past 2 weeks with no one returning any of the calls. Finally today they put me to parts they tell me my parts show arriving FEB 12!!! Again when he transfers me to service I have to leave another message. Thought dealerships were susposed to be better than regular repair shops, if I wanted to be treated like this I could have paid someone off the street and got done quicker!! More