Napleton's Northlake Chrysler Dodge Jeep RAM

Had a horrible experience yesterday with Mike Roberson trying to get a vehicle diagnostics. Was charged and extra "supply run fee for the diag. Now Corey Hunters is leaving bad 1 star reviews on the cu trying to get a vehicle diagnostics. Was charged and extra "supply run fee for the diag. Now Corey Hunters is leaving bad 1 star reviews on the customers business page to get even after the dealership received a 1 star review. 100 percent unprofessional and unacceptable. Apparently you cannot even share general info with this business. More

Good sales experience. My wife and I are very happy with our purchase. Luke Pomper was very conscientious and courteous. We will visit him again for our next purchase. My wife and I are very happy with our purchase. Luke Pomper was very conscientious and courteous. We will visit him again for our next purchase. More

Easy to work with, not pushy. Good after sale communication. We would recommend him and are pleased with our purchase; 2026 Jeep Grand Cherokee. Good after sale communication. We would recommend him and are pleased with our purchase; 2026 Jeep Grand Cherokee. More

Grateful Matt Machalek took care of us! Great customer service! Excited for our new jeep. Great customer service! Excited for our new jeep. More

I am writing to formally report a serious issue regarding service performed on my 2023 Dodge Challenger. I believe I was deliberately overcharged for work that was never performed. I brought my car in for se service performed on my 2023 Dodge Challenger. I believe I was deliberately overcharged for work that was never performed. I brought my car in for service and was charged over $1,034.39 for HID headlight bulbs. That evening after the repair, I noticed that the headlights were not bright as expected for HID lighting. The entire purpose of paying for HID bulbs is increased brightness, and the performance was clearly inconsistent with that type of equipment. This raises and my concerns, I had the headlights inspected by a former professional auto mechanic whom I trust. Upon inspection the bulbs installed by your technician are clearly labeled on both headlights as: PEAK HILL 9012LL 12V 55/4 DOT KOREA This is a standard halogen bulb, not an HID bulb. I have clear photographic evidence documenting this. This confirms that I was charged for HID bulbs that were never installed. The service advisor specifically stated that the HID bulbs were expensive and required special ordering. I was also told that removal of the front bumper was necessary to perform this installation. This did not occur. I can confirm this because the clips connecting the front grille, bumper, and skid plate were never removed or disturbed. The bumper was never taken off. I was charged for HID parts and labor that were not performed, and instead a generic halogen bulb was installed. More

I want to take a moment to recognize Napleton Dodge for the outstanding care and professionalism they showed me during a very stressful situation with my vehicle. Alan Kurtz, the manager, went above and the outstanding care and professionalism they showed me during a very stressful situation with my vehicle. Alan Kurtz, the manager, went above and beyond by personally arranging to have my vehicle picked up directly from my home so it would not have to be driven while experiencing a severe oil leak. That level of consideration and customer care immediately set the tone and gave me confidence I was in the right place. From there, Alan put me in the hands of Pat Lannon, the Service Manager, and it was truly smooth sailing. Pat assigned his best mechanic to my truck and, for the first time in a year, a long-standing oil leak issue was finally diagnosed and properly resolved. Throughout the entire process, Pat provided regular updates along with video proof and photos of the work being done, which showed transparency, honesty, and pride in his work. Pat never wavered in his strict work ethic and commitment to getting the job done right. That kind of integrity is rare these days and is something I deeply respect and admire. His honesty and communication are exactly what every consumer hopes for when trusting someone with their vehicle. I came to Napleton Dodge because another dealership failed to address my issue. Napleton did exactly the opposite — they listened, they cared, and they delivered. Thank you Alan Kurtz and Pat Lannon for restoring my faith in dealership service. I highly recommend Napleton Dodge to anyone looking for professionalism, honesty, and real accountability. Mr Eric Camacho More

My Ram is in service now going on 4 weeks. Not a fault of Napleton but unable to get the part that is needed. I was supplied with a loaner which is a life saver. I appreciate this so much. Not a fault of Napleton but unable to get the part that is needed. I was supplied with a loaner which is a life saver. I appreciate this so much. More

The worst preowned car buying experience I've ever had. Was ready to sign and had all paperwork ready to go including loan approval. I wanted to make sure everything was itemized, so I had the purchase con Was ready to sign and had all paperwork ready to go including loan approval. I wanted to make sure everything was itemized, so I had the purchase contract written up to look over. I then decided to opt out of their extended warranty which was $3400 and just keep the gap insurance they sold me. I was buying the car from out of town and could not be there in person for the transaction so all paperwork was done electronically. I called the finance manager, Andrea Pena, to request that the warranty be removed as I no longer wanted it. She had initially pushed me extremely hard into it as they make big commission off selling these third party warranties. She had a bad attitude about having to change the terms to remove the warranty and pushed me off saying she would have to ask her manager and call me back. I never got a call back. I attempted to contact her multiple times directly and of course now all calls go to her voicemail. Attempted to contact Craig Sabarese who is the sales manager I was dealing with, who before answered all my calls joyfully, was not answering his phone either. This went on the entire day. Finally, before close, after multiple attempts, Craig answered my call and says "in the name of full transparency, because you wanted to change your terms, we sold the car to someone else" They ghosted me so they could wait on someone else to come in and bulldoze them into buying the super expensive warranty. Or so I thought, because a few days later, I check their inventory on their website and low and behold the car, which was taken off inventory that day, I presume to pretend it was sold, was suddenly back on their site and available. So I call to make sure, and the guy I talk to named Frank says yes, that car is available! So not only did they ghost me because they didn't want to sell me a car without making money off their warranty, which is incredibly unprofessional by Andrea Pena and Craig Sabarese, they lied to me saying it was sold! How much more deceptive and slimy can you get? A new low for used car salesman/woman. I would not recommend spending any money here. Choose a more professional and honest dealer. More

We were treated like family and our salesperson was amazing with our 4 year old son! amazing with our 4 year old son! More