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Napleton's Northlake Chrysler Dodge Jeep RAM
Lake Park, FL
694 Reviews
Whether you're from Lake Park, Palm Beach Gardens, Riviera Beach, West Palm Beach, Pompano Beach or anywhere in between, you can rest assured that when you shop for a new or used Chrysler, Dodge, Jeep or RAM, you're shopping for quality and reliability, no matter which model appeals to you.
Qualifying for a loan or Chrysler, Dodge, Jeep or RAM lease couldn't be easier with our on-site financial enthusiasts ...
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Today:Open today 9:00 AM - 9:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 694 reviews
July 28, 2021
I cannot recommend this dealership enough for your service needs. They really went above and beyond to make sure our visit was a pleasant situation. service needs. They really went above and beyond to make sure our visit was a pleasant situation. More
by John A
Employees Worked With
Robb Minier
July 27, 2021
Very friendly service staff... They are honest and trustworthy. They don't push for unnecessary work. They only will do what needs to be done. trustworthy. They don't push for unnecessary work. They only will do what needs to be done. More
by Allen MC
Employees Worked With
Robb Minier
July 27, 2021
I live over 15 miles from the dealership. I purposely drive past 4 other service centers to get to Napleton. Every time I go in, I am treated with respect and given a fair price. drive past 4 other service centers to get to Napleton. Every time I go in, I am treated with respect and given a fair price. More
by Owen Wall
Employees Worked With
Robb Minier
July 27, 2021
This was my first visit to Napleton. I wasn’t sure what to expect, but after getting there I was immediately put at ease. Staff was friendly and accommodating! to expect, but after getting there I was immediately put at ease. Staff was friendly and accommodating! More
by Elise E
Employees Worked With
Robb Minier
July 26, 2021
Worked with Carl B, excellent communication and transparency. Process was quick and painless discussed deal before coming in and everything was as discussed. Highly recommend transparency. Process was quick and painless discussed deal before coming in and everything was as discussed. Highly recommend More
by dmassaad
Employees Worked With
Carl Bilotti
July 16, 2021
UPDATE: I was contacted the day of this review by the GM, Steve Ignowski, and he swiftly put the refunds into motion The same day. I must say this definitely redeemed the experience, and it is my understandi Steve Ignowski, and he swiftly put the refunds into motion The same day. I must say this definitely redeemed the experience, and it is my understanding that the swindler I worked with is no longer employed there. The truck is great, just wish the experience would've been better overall. Corrected the stars to reflect Steve's excellent and personal customer service, as well as the salesman who was great. SEE ABOVE UPDATE: This is the worst car buying experience I’ve ever had with inexcusable awful customer service. At the purchase of my 2016 Nissan Frontier Pro-4X, I was told I had to sign the contract including the aftermarket warranty in order to obtain financing. I was then told I could easily sign a cancellation form on the side if I wanted it removed. I went two days later and signed the paper work and scanned it to my phone on 11/5/20. I had to FIGHT to get a copy of my paperwork to make sure everything I needed went through with proof the $5,000 warranty would be removed. I was told in 6-8 weeks after the first payment it should be processed. At the 8 week mark I called again and was told another 6-8 weeks because there was an issue. If you are working with "Big Mike" for financing RUN. Now, after 7 months and dozens of phone calls with NO response, I am having to drive 3 hours to the dealer to FIGHT for my money to come back to me. It is a warranty I never wanted and signed paperwork for it to be removed. These people want your money, but do not care for you as an individual. Save yourself the heartache and go to a dealer that respects their customers and will not cheat them of $5,000. Worst service, zero communication, and out to steal your money. More
by Christian P
Employees Worked With
Steve Ignowski, GM
July 12, 2021
I can’t say enough good things about this dealership. From the moment I inquired about a vehicle online, everyone was helpful. They went the distance to make sure I got into the vehicle that I was lookin From the moment I inquired about a vehicle online, everyone was helpful. They went the distance to make sure I got into the vehicle that I was looking for. No pushy salesman, just a pleasant experience. The sale and financing was seamless. My only regret is that I didn’t go to this dealership first before visiting and wasting time at other dealerships. When you go, ask for Ian he was patient and understood exactly what I was looking for. More
by Mmcfadden32
Employees Worked With
John Hertling
