Napleton's Northlake Chrysler Dodge Jeep RAM

My thoughts were to go to another dealer. Glad I made the decision to stop here. Was able to get a great deal on my new car. Glad I made the decision to stop here. Was able to get a great deal on my new car. More

This dealership made my day. They helped me get finance when I thought it would be impossible. Everything worked out in my favor They helped me get finance when I thought it would be impossible. Everything worked out in my favor More

Great experience ever, was greeted with such class and respect. Was able to get the car I wanted with a great deal respect. Was able to get the car I wanted with a great deal More

Thank you Jesus for blessing me to stop by this dealership. Outstanding service 👏 I was treated with dignity and respect 🙏 dealership. Outstanding service 👏 I was treated with dignity and respect 🙏 More

Attempted to buy a car. Didn’t get the loan amount needed for the car but the sales team especially Jalen was helpful and took my as a serious buyer. Didn’t get the loan amount needed for the car but the sales team especially Jalen was helpful and took my as a serious buyer. More

In a word-strange. We had to make an appointment to see the car. But the salesperson who said he was “waiting for us” had no idea which car we were there to see. We wer We had to make an appointment to see the car. But the salesperson who said he was “waiting for us” had no idea which car we were there to see. We weren’t offered a test drive (which we planned to do). No interest was shown in making a sale. And why is every car on the lot sold “as is”. Just very strange experience. More

I inquired about a car with the dealer. They only showed one picture. I told them that I was interested in the vehicle but just wanted to see a few more pictures since I am out of state. Th They only showed one picture. I told them that I was interested in the vehicle but just wanted to see a few more pictures since I am out of state. They said they would. The next day, I still never heard back from them but I noticed that they increased the value of the vehicle well over $10k. I call but the dealer was "busy" so I spoke to his associate who said that was due to live market pricing. Sounds a little dishonest or someone doesn't know how to properly price they merchandise and advertise it correctly. Be honest with folks. You might be surprised how word of mouth could increase your sales... More

They might not donate anything! Napleton Northlake Chrysler Dodge Jeep Ram do NOT honor there commitment! I purchased a car in 2013 from them. Early after the purchase they made a s Napleton Northlake Chrysler Dodge Jeep Ram do NOT honor there commitment! I purchased a car in 2013 from them. Early after the purchase they made a service error. For this error they provided me free oil changes as long as I own the car. Monday, 05/22/2023, I took my car in for an oil change. The service representative Mitchell pull up my profile and ask did I get free oil changes. I responded yes. He stated he didn't see a service contract for the free oil changes. I told him how I have been provided free oil changes and showed him an invoice with the code NC(No Charge) oil change. I told him he should be able to pull up my profile and see I do not have to pay for oil changes. He showed me his screen saying I paid $23 my last oil change. I told him his screen was an error. I ask to speak with a manager. Note: I pull in to the service department after work around 4pm. I had already been there 465 minutes waiting for someone to begin assisting me and dealing with Mitchel stating lying about I do not get free oil changes. I ask to speak with a manager. He was not sure the manager was available. He later said I could speak with a manager as soon as he was free. After waiting about another 20 minutes, I ask how long would it be. He said there were two other people in front of me. I ask Mitchell the managers name and he said Rich H???. I asked him for the spelling of the manager's last name and he said he did not know. Note: I am a senior citizen with health conditions and four special needs foster children. I left my name and my number for the manager to call me. Two days later, I am still waiting on that call from Rich H. the manager. Napleton recently agreed to settle a discrimination lawsuit because it was reported they were discriminating against minorities. Hello, I am a proud minority. More

McGregor was fantastic. Was honest with us from the beginning and was a pleasure to work with. My wife and I traded in both our cars and are very happy with our new ones! Th Was honest with us from the beginning and was a pleasure to work with. My wife and I traded in both our cars and are very happy with our new ones! Thank you! More