Napleton's Northlake Chrysler Dodge Jeep RAM

Lied to! Please see update I had an issue that morning with the backup camera and radio on my Kia Sorento (thinking fuse problem) so headed to the Napleton Kia on Northlake. The I had an issue that morning with the backup camera and radio on my Kia Sorento (thinking fuse problem) so headed to the Napleton Kia on Northlake. The previous eveninh I had been looking at trucks online and saw a beautiful Ram truck at Napleton CJDR. Before stopping in at the Kia dealership I decided to take a peek at the Ram truck as it is across the street. was met by Mitch Silver a great guy and who I have no complaint with at all. He gladly showed me the truck and I fell in love with it. I explained to Mitch my financial situation (low or no money down, upside down on what I owed on Kia etc) he said lets give it a shot, I thought the worst that could happen was a "no and I was pretty much prepared for that. We sat down and another gentleman went to look at my Kia for evaluation. Mitch and I bounced back and forth on down payment, payments etc. The evaluation revealed a problem with brake light, ABS light and incline lights being on on the dash. Now I am very concerned about what is up with the Kia. Mitch who had left to speak with a manager returned and we once again began discussing trade value etc. He left and returned with a huge grin. I now was approved for the truck! various paperwork was filled out (not finance) and I was introduced to the service manager, parts manager etc. in case I needed anything in the future with the truck. As other customers were ahead of me waiting to see finance person Mitch and I went over in MY truck to drop it off to be detailed. once thru we returned to wait for finance to sign the paperwork. At this point I had been at the dealership for almost 5 hours and it had been almost 3 and a half since being told I was the soon to be owner of the truck. At 545pm Mitch walked up to me, handed me the keys to my Kia and said they are still trying to get you financed but it does not look good so call us in the morning. I already knew the answer when told this morning no deal.I was furious! I did not mind the fact that I was not approved by lender as I knew that was a possibility going in because I owed too much on my Kia. What set me off was being lied to about being approved and kept at the dealership for hours thinking that I was going to be driving a truck home. I even had other sales people come up and say they had buyers for the truck but it had been sold to me. I will never set foot on a Napleton lot again. Nor will my wife who had purchased a 40,000 dollar Nissan from Napleton in May. Can't get financed..no problem thats life. Lie to me..shame on you and the other poor buyers you try to con. More

Pleased I was very satisfied with the good customer service by my salesman jethro overall i would give him a 10 because he was very knowledgable about his pro I was very satisfied with the good customer service by my salesman jethro overall i would give him a 10 because he was very knowledgable about his product and any questions that he didn't have to my answers he got his manager who involved and i was very happy and thanks to the team at napleton Chrysler on northlake for putting me big smile on my smile by????I Absolutely love my Dodge Dart 2015 you guys rock...!!!!! More

Great salesman Came in wasn't quite ready to buy and then I met Rocco was a pleasure to work with.. will tell my friends to go see him Came in wasn't quite ready to buy and then I met Rocco was a pleasure to work with.. will tell my friends to go see him More

Great sales men Rocco Rocco was very informative salesmen made experience very pleasant answer all my questions treated me like family thumbs up would definitely buy from h Rocco was very informative salesmen made experience very pleasant answer all my questions treated me like family thumbs up would definitely buy from him again More

Wife's Jeep Wrangler Walked in unknown. Greeted enthusiastically by Mark Andrichak and with genuine warmness. The dealership was not crowded and everyone was pleased to Walked in unknown. Greeted enthusiastically by Mark Andrichak and with genuine warmness. The dealership was not crowded and everyone was pleased to help over two visits. Salesperson Donna, Sales Manager Andy as well as the gentleman in the finance office. While I had a somewhat unorthodox proposal Mark who led the effort could not have been more helpful.......simply put I felt more like a friend he was trying to help than a customer. More

Salesman rocco Had a pleasant experience with rocco treated me with respect even though im not ready to buy yet and will definitely recommend to friends and family Had a pleasant experience with rocco treated me with respect even though im not ready to buy yet and will definitely recommend to friends and family. He answered all of my questions More

Amazing service, very professional. He was very knowledge of the auto features. I'm very pleased with my sales person. I'm very happy with my purchase. service, very professional. He was very knowledge of the auto features. I'm very pleased with my sales person. I'm very happy with my purchase. More

great experience - ASK FOR ANGEL! I see below there are some bad reviews, but I can't say enough good things about Argenis Angel Rodriguez. He really knows customer service and how to I see below there are some bad reviews, but I can't say enough good things about Argenis Angel Rodriguez. He really knows customer service and how to treat the customer right, and that the customer is always first!! This was my first time buying as car and he made my experience so comfortable and easy, and I knew I could really trust him!!! I can't say much about the other people because I didn't talk to many other sales people but they all seemed nice. More

Buying my new jeep renegade was so easy! Angel Rodriguez was very friendly, courteous and he truly listened to what I was looking for In my new car and pulled around in the perfect one! In th Angel Rodriguez was very friendly, courteous and he truly listened to what I was looking for In my new car and pulled around in the perfect one! In the past I've spent hours at the dealership, but this was really quick considering and they listened to my needs and my concerns and were genuinely interested. All in all, GREAT experience! Go here and ask for Angel! More