Napleton's Northlake Chrysler Dodge Jeep RAM

My youngest son, who is in the US Army needed to buy a new truck while on leave hence he had very limited time for the purchase.He was set on a specific model, color and factory equipment. We tried jus new truck while on leave hence he had very limited time for the purchase.He was set on a specific model, color and factory equipment. We tried just about every auto dealer in Miami-Dade, even gave a couple of them deposits when they promised that they would be able to get the truck my son wanted in the alloted time frame. They all failed to deliver on their promises, that is when my oldest son called Napleton's on Northlake and spoke with Richard Perlman and Pam Williams, they assured us that they would be able to get the exact truck that we wanted in time for my son to drive it to Ft. Hood. Not only did they make good on their promise, but we got a great deal on the truck! When we went to pick it up, we were treated like family; my wife even remarked that she never imagined an auto dealership treating customers so nice. Overall, it was the BEST car buying experience we have ever had (we have bought quite a few vehicles) and would recommend Napleton's on Northlake. Thanks again Richard and Pam! More

My husband, daughter and I were shopping for a car for our daughter last week. We stopped by Napleton and were greeted by a salesman by the name of Patrick Moran. He took the time to show us several car our daughter last week. We stopped by Napleton and were greeted by a salesman by the name of Patrick Moran. He took the time to show us several cars and explain in detail the options on each vehicle. He was informative and knowledgeable yet not pushy. My daughter was interested in the Dodge dart automatic which you did not have on the lot. Patrick investigated and informed us there would be some coming in soon. He then called us a week later to tell us some came in. Unfortunately, my daughter needs to save up a little more money before she can purchase a car. When she has, we will definitely be back to Napleton. In the meantime I hope you continue to hire exceptional employees like Patrick and I will be recommending your dealership to friends and family. More

Nothing like 'speed dating' through used car salesmen. We were passed from salesman to salesman. The price listed on the internet is NOT the price of the car. Internet price was raised almost 30% as the We were passed from salesman to salesman. The price listed on the internet is NOT the price of the car. Internet price was raised almost 30% as the 'out the door price'. So profit apparently is not included in the internet price. Absolutely ludicrous. A painful, yet typical car dealer experience. We expect dealerships to make money. Why not just be upfront about the price. We won't be back. More

Well Well. Guess what? I picked my car up again on 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem 08/15/2012 from Napleton's. This time I paid $640.00. Drove about ten(10) miles and it ran HOT AGAIN. Now the total cost is $2,349.76 and the problem is still there if not worse. Have I called them? NOOOOOOO. What lie would they tell me next and what would be the cost of another lie. Supposedly they are HIGHLY TRAINED, REPUTABLE, HONEST, TRUTHFUL. I don't have anymore money to give them. I am on Social Security and it doesn't stretch that for to PAY FOR MORE LIES, DECEPTION and DISHONESTY. If they don't know what the problem is why dont they just say that instead of GUESSING GUESSING and more GUESSING. I believe they know what the problem is but is trying to MILK me for every penny they can get. Why do they keep bringing up the radiator implying that someone put stop leak in it? If that is the problem why wasn't I given an estimate on repairing that? In fact why wasn't it repaired ? WHY? WHY? WHY? I am really at my Witt's end. No more money and No car. No calls from anyone. I guess they might say "WHO CARES I GOT YOUR MONEY NOW. BRING IT BACK IN SO THAT WE CAN TELL YOU ANOTHER LIE AND TAKE SOME MORE MONEY. " According to Dealerrater.com "This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service." If only they knew. Also at the BBB website the rating is an "A". REALLY?. No sense in complaining to them. A TOTAL OF 15 DAYS AND $2,349.76 SAME PROBLEM NO CAR. WOULD I RECOMMEND THIS PLACE TO ANYONE? NOOOOOOOOO!!!!!!! I have gone from: UPSET TO PISSED TO DISCOURGAED TO ANGRY TO HUMBLE. IT SEEMS AS IF NO ONE REALLY CARES. Phyllis Epps (BROKE, OWNER OF CAR STILL RUNNING HOT AFTER 15 LONG DAYS AT SERVICE DEPARTMENT.) More

I took my car in for service and when I got it back I was missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that th missing a pair of expensive sunglasses. After repeated conversations with Robert-service manager, my boyfriend finally called only to be told that they can't do anything about it and he shouldn't be trying to blame them for losing his sunglasses. What a crock of crap. Like I would blame them unfairly. They are giving us the runaround and trying to turn the blame on us and this is ridiculous!! We will be calling corporate to lodge a complaint against the service department today. More

My 2010 Jeep Liberty completely died and I called the My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment My 2010 Jeep Liberty completely died and I called the dealer. Richard did a great job assisting me with a tow service and setting up the apointment for the morning. Thanks Richard! More

Dealt with chuck m. --very knowledgable, professional and friendly. I would recommend highly and i would go back. They had a very large inventory. Now i have 25 words friendly. I would recommend highly and i would go back. They had a very large inventory. Now i have 25 words More

Have not received owner's manual as promised by sales rep nor have I been explained the gaurantees and warranties of the car. Dan seems to think that it is my resposibilty to contact the previous owner and m nor have I been explained the gaurantees and warranties of the car. Dan seems to think that it is my resposibilty to contact the previous owner and make arrangements to get the manual . His attitude baffles my understanding of what customer service should be. I will withhold my judgement of recommending the dealership until I see how the manual and gaurantee issues are handled. More

Annette was very knowledgeable and patient in explaining all the new car's features. She encouraged us to call her with any questions or problems in the future and we felt very comfortable with her. all the new car's features. She encouraged us to call her with any questions or problems in the future and we felt very comfortable with her. More

Excellent experience in buying a new Hyundai Genesis from the salesperson to the service department they bent over backwards to please me and provide courteous, responsive and capable answers to my questions the salesperson to the service department they bent over backwards to please me and provide courteous, responsive and capable answers to my questions, servicing my new car and all in all a pleasant experience. More