Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

We bought our 2017 Jeep Wrangler new 8. 5 years ago at Napleton, Northlake. It was a very pleasant, easy sales experience. Since then, we have received nothing less than excellent service 5 years ago at Napleton, Northlake. It was a very pleasant, easy sales experience. Since then, we have received nothing less than excellent service EVERY time we have needed service. Every person we have ever been in contact with has been very professional. Thanks Alan, Kevin, and Scott! Bill and Cindy Richter More

I will never visit Napleton's service department again. I brought my truck in with a minor rear view mirror and I left the dealership with no backup camera. The service department was incompetent and rud I brought my truck in with a minor rear view mirror and I left the dealership with no backup camera. The service department was incompetent and rude. Bad combination. More

I was driving to work on a Tuesday, I received a message to service my transmission. When I got to work I did a little more reading on the error and it said not to drive the vehicle. I called the number for to service my transmission. When I got to work I did a little more reading on the error and it said not to drive the vehicle. I called the number for my extended warranty. They said to call the dealership and make sure that they wanted my vehicle for the service. I called the dealership, I was told that I could have an appointment Wednesday at 11:00, was that good. I said it was OK, I had no vehicle so the sooner the better. She (Mary) asked me to hold on. She came back and said that she got a waiver for me and my appointment was now Tuesday at 12:00. The towing company had my vehicle there by 11:00 on Tuesday. The next two days were just filled with ignoring me. On Wednesday I received a call at 15:08 that they were looking at my vehicle and they would get back to me. This is now 27 hours after my appointment. No response after that. No answers on Thursday. I got a hold of them at 13:00. This is now 50 hours past my appointment and they told me that someone was getting ready to look at my car now. Twenty-two hours after they told me that someone was looking at my vehicle. I finally heard back from them at 18:30. 54 hours after my appointment. I was told that it was good that I brought it to them, which I was told that I had to, but it is a GMC and I purchased it used at the Chrysler, Jeep, Ram dealership, and they cannot figure out what is wrong, so Friday they are going to bring it to the Chevrolet dealership so they can fix it. So now it is Friday. Almost 70 hours after my appointment, third day of a rental car, and now they are going to bring it to someone else to fix. More

Bottom Line: I will never use Napleton"s Service Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for R Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for Rear Differential service. 2019 (68062 mi), Brought my truck in for CEL, code P209E, DEF needs maintenance. I told them DEF injector probably needed cleaning or replacement. They did a computer update, I ended up having to clean the sensor myself. No charge but I had to fix it myself. 2019 (70107 mi), Brought my truck in for recall V08, Ecodiesel emissions settlement. No charge. August, 2023 (124464 mi), Brought my truck in due to significant bearing noise in the rear of my truck. My rear differential had to be totally rebuilt with all new bearings and seals, 70,000 miles after they had serviced the differential!! They refused to take responsibility for this issue. This is a truck that was on the highway 95% of the time and always maintained exceptionally well. $3126 for service. Plus, they took over a week to complete the service. I had to rent a car for $400, no loaner car available. September, 2023 (127259 mi), Brought my truck in for a significant engine oil leak. The truck sat on their lot for over a week because their diesel mechanic was not at work while I racked up rental car expenses. They reported that the leak was on the upper oil pan cover and would require significant disassembly to get to the oil cover. They also recommended replacement of the thermostat and coolant flush, rear break pad service, and serpentine belt replacement. I authorized the maintenance. I also had an aftermarket FOB that I wanted programed. After 15 days (3 days when actual maintenance was performed), they returned my truck. $4906 paid (including $112.99 for a failed attempt to program my FOB). I had to rent a car for $900, no loaner car available. Oct, 2023 (127798 mi), Squealing noise, left front wheel, found bolt which was rubbing against left front axle hub. Had to have my truck towed back to Napleton's. Texted picture of the problem bolt. Over the next three days, left text messages and calls to the service representative while I racked up expense on another rental. Had to go in the 4th day and talk to service dept manager. Found out a technician had not yet been assigned to investigate/repair the issue and service dept manager would not accept responsibility for the loose bolt even though he acknowledged that the bolt probably did not loosen by itself. Therefore, I would have to pay for the rental ($332) and my cost for the tow ($105 after insurance). They had it repaired the next day. He asked me if I wanted to have them look at a problem with my rear air suspension deflating overnight 2 days after I got the truck back. I said NO! It has since reset itself and is fine. There was no charge for fixing this issue. Hmm... But it still cost me $437 to tow and rent a car. Oh yes, there was no loaner this time also. I am a single divorced retired veteran and do not have a 2nd vehicle to carry my tools for my work as an electrician. One day after getting my truck back, I received a CEL, P24AE, Particulate Matter Sensor Circuit. Either the sensor is bad or one of the exhaust pipe junctions is loose. I think I'll fix it myself. More

Always gives me great service. Very courteous and listens to what I say. Wait time is usually minimum. Very courteous and listens to what I say. Wait time is usually minimum. More

They might not donate anything! Napleton Northlake Chrysler Dodge Jeep Ram do NOT honor there commitment! I purchased a car in 2013 from them. Early after the purchase they made a s Napleton Northlake Chrysler Dodge Jeep Ram do NOT honor there commitment! I purchased a car in 2013 from them. Early after the purchase they made a service error. For this error they provided me free oil changes as long as I own the car. Monday, 05/22/2023, I took my car in for an oil change. The service representative Mitchell pull up my profile and ask did I get free oil changes. I responded yes. He stated he didn't see a service contract for the free oil changes. I told him how I have been provided free oil changes and showed him an invoice with the code NC(No Charge) oil change. I told him he should be able to pull up my profile and see I do not have to pay for oil changes. He showed me his screen saying I paid $23 my last oil change. I told him his screen was an error. I ask to speak with a manager. Note: I pull in to the service department after work around 4pm. I had already been there 465 minutes waiting for someone to begin assisting me and dealing with Mitchel stating lying about I do not get free oil changes. I ask to speak with a manager. He was not sure the manager was available. He later said I could speak with a manager as soon as he was free. After waiting about another 20 minutes, I ask how long would it be. He said there were two other people in front of me. I ask Mitchell the managers name and he said Rich H???. I asked him for the spelling of the manager's last name and he said he did not know. Note: I am a senior citizen with health conditions and four special needs foster children. I left my name and my number for the manager to call me. Two days later, I am still waiting on that call from Rich H. the manager. Napleton recently agreed to settle a discrimination lawsuit because it was reported they were discriminating against minorities. Hello, I am a proud minority. More

If I've known any better words, then I will use them for Pat Lannon (Service Manager). Pat has done an exceptional job to fix my truck, and I so appreciate his service at Napleton Northlake. THANKS very m Pat Lannon (Service Manager). Pat has done an exceptional job to fix my truck, and I so appreciate his service at Napleton Northlake. THANKS very much! Nick Tu More

wondeful experience with our service advisor christopher long. cannot wait for our next service appt. would hightly recommend long. cannot wait for our next service appt. would hightly recommend More

I only buy from Christian. Regardless of where he is, he’s my guy. The kid is so eager and honors what he tells you. I’ve purchased 2 cars from him within the year and couldn’t Regardless of where he is, he’s my guy. The kid is so eager and honors what he tells you. I’ve purchased 2 cars from him within the year and couldn’t be happier. You buy the salesmen, not the car. He’s the reason I have the car I want. Thank you. More

I want to say how disgusted and completely disappointed I am with this dealership. Their ways of operating are what gives car salesmen/dealerships the atrocious reputation they have. From being told I was am with this dealership. Their ways of operating are what gives car salesmen/dealerships the atrocious reputation they have. From being told I was buying a full maintenance contract at closing and then being told it was only for oil changes, to being sold a scratch/ding warranty but then not being able to get them taking care of, to having issues with my trailer receiver, but then not being able to get it repaired. I was sold the world but was given a crappy dealership with a crappy service department, that has zero follow-up. What's sad is I bought 2 vehicles from 2 different Napleton dealerships, and after spending 150K with them, I regret every minute of it. Nothing more than snake oil salesmen that have zero integrity. Disgusting!!! More