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Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

Lake Park, FL

2.5
164 Reviews

164 Reviews of Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

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September 20, 2025

On Friday right 9/19 /25 around late afternoon at Jeep Napleton on Northlake Boulevard I drop my car off and told them my air conditioning would not go on the knob that blows it high or low would not turn More

by stevencdevito915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris , don’t have last name
Sep 22, 2025 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (561) 622-0101 when you have a chance. Thank you, and we look forward to hearing from you.

June 28, 2025

We bought our 2017 Jeep Wrangler new 8. 5 years ago at Napleton, Northlake. It was a very pleasant, easy sales experience. Since then, we have received nothing less than excellent service More

by bill-cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jensen, Alan Kurtz
Jun 30, 2025 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Bill, we appreciate you choosing Napleton's Northlake CDJR! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

May 13, 2025

I will never visit Napleton's service department again. I brought my truck in with a minor rear view mirror and I left the dealership with no backup camera. The service department was incompetent and rud More

by Unhappy customer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat Lannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

We’re sorry to hear about your experience and understand your frustration. This isn’t the service we aim to provide. Please contact our Service Manager, Alan Kurtz, at (561) 335-1713, so we can look into this and make it right.

January 17, 2025

I was driving to work on a Tuesday, I received a message to service my transmission. When I got to work I did a little more reading on the error and it said not to drive the vehicle. I called the number for More

by dustydevil8
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Highfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary was very nice. The other lady who answered the phone and hung up on me was not.
Jan 20, 2025 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (561) 622-0101. We look forward to hearing from you.

October 28, 2023

Bottom Line: I will never use Napleton"s Service Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for R More

by kellio2104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat Lannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Steff
1.0
This rating includes all reviews, with more weight given to recent reviews.
Don McCain
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Highfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Hi my name is Amie I am the client relations manager here thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (561) 335-1783 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

September 12, 2023

Always gives me great service. Very courteous and listens to what I say. Wait time is usually minimum. More

by vanna0044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Bennis
Sep 17, 2023 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 24, 2023

They might not donate anything! Napleton Northlake Chrysler Dodge Jeep Ram do NOT honor there commitment! I purchased a car in 2013 from them. Early after the purchase they made a s More

by Honest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mitchell
Apr 30, 2024 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Hi my name is Amie I am the client relations manager here thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (561) 335-1783 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

January 23, 2023

If I've known any better words, then I will use them for Pat Lannon (Service Manager). Pat has done an exceptional job to fix my truck, and I so appreciate his service at Napleton Northlake. THANKS very m More

by Nick Tu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Lannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Nick, thanks for your praise and kind comments about our team. We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2022

wondeful experience with our service advisor christopher long. cannot wait for our next service appt. would hightly recommend More

by christopherlong02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Highfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : christopher long
Sep 02, 2022 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

August 17, 2022

I only buy from Christian. Regardless of where he is, he’s my guy. The kid is so eager and honors what he tells you. I’ve purchased 2 cars from him within the year and couldn’t More

by Benji
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian caso
Aug 23, 2022 -

Napleton's Northlake Chrysler Dodge Jeep RAM responded

Hi, we're glad to hear you found Christian to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

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