Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

good and fast service. Pleasent service manager. Great waiting area with free coffee. Computer is availble for customers use. Overall great service and priced right. Thanks waiting area with free coffee. Computer is availble for customers use. Overall great service and priced right. Thanks More

Tom made my service easy and simple. I called my AC was not working. I brought the car to Napletons. Within the hour they were already working on the car. We do not have a 2nd car, Tom made arrangements not working. I brought the car to Napletons. Within the hour they were already working on the car. We do not have a 2nd car, Tom made arrangements and paid for a loaner car while my car was being worked on. More

Good coupon price. Service manager very friendly and professional. Employee Rick was great. Car work complete on time. Even got a fresh cookie from cashier. professional. Employee Rick was great. Car work complete on time. Even got a fresh cookie from cashier. More

Robb is always good to deal with and is one of the principal reasons we return to this dealer for service. We've had other service writers when he has been away and they have not been nearly as frien principal reasons we return to this dealer for service. We've had other service writers when he has been away and they have not been nearly as friendly or easy to deal with so he is definitely an asset for Napleton's. More

MY EXPERIENCE EVERY TIME I GO TO THE DEALER FOR SERVICE ON MY LINCOLN NAVIGATOR 2008--about 5 to 6 times per year--IS CORRECT, PROFESSIONAL, RELIABLE AND EFFICIENT ! JOSE E DE ALVARE ON MY LINCOLN NAVIGATOR 2008--about 5 to 6 times per year--IS CORRECT, PROFESSIONAL, RELIABLE AND EFFICIENT ! JOSE E DE ALVARE More

Very positive experience EXCEPT, price quoted was not price charged !!!! There was a charge for "shop supplies" never mentioned at time the car was brought in. The service adviser was exceptionally n price charged !!!! There was a charge for "shop supplies" never mentioned at time the car was brought in. The service adviser was exceptionally nice and very accommodating. I don't think the charge for shop supplies had anything to do with the service advisor. This seemed to be a dealership policy. I'd rather the cost of the service include ALL costs as opposed to "hidden". More

Dustin always helps me with my service issues. He gets everything fixed the first time. He never gives me a xx answer like, "Couldn't duplicate customer complaint." Obviously people do not bring their car everything fixed the first time. He never gives me a xx answer like, "Couldn't duplicate customer complaint." Obviously people do not bring their car in so service can duplicate the problem, just fix the problem. More

The service manager was very helpful. The car was serviced in a reasonable amount of time. When it was ready Rick explained my options on repairing my window washer.He wasvery polite and I will be b serviced in a reasonable amount of time. When it was ready Rick explained my options on repairing my window washer.He wasvery polite and I will be back for all my services. More

The service advisor was pleasant, though had some difficulty writing down and typing info and had to retype a few things, so the check-in took a little longer. The car was ready on time, though I was difficulty writing down and typing info and had to retype a few things, so the check-in took a little longer. The car was ready on time, though I was told that there were several people ahead of me and that to claim the car may take some time. The service advisor was supposed to call Carmax to see if they could be billed directly. I didn't receive another call for a couple of hours....the advisor couldn't get through to Carmax because he had written down the fax number instead of the phone number.Once I determined that, he was able to get straight through though now this was an inconvenience as it was 5:00pm and rush hour traffic to travel in to pick up the car. The air bag system has been fixed. All in all, I have always had good service at Napleton's...we own two Jeeps...and I will return there for service More

Slow and horrible service. They called me and said vehicle ready but it was not even close. Very unprofessional staff. M Service reps arguing over whether my vehicle was ready. Just the absolute wor vehicle ready but it was not even close. Very unprofessional staff. M Service reps arguing over whether my vehicle was ready. Just the absolute worst experience ever. No one even bothered to say thanks for my business or sorry for the mixup. When I was waiting for my ride to come get me I observed two separate customers being treated rudely by two different employees. More