Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

The service advisor was pleasant, though had some difficulty writing down and typing info and had to retype a few things, so the check-in took a little longer. The car was ready on time, though I was difficulty writing down and typing info and had to retype a few things, so the check-in took a little longer. The car was ready on time, though I was told that there were several people ahead of me and that to claim the car may take some time. The service advisor was supposed to call Carmax to see if they could be billed directly. I didn't receive another call for a couple of hours....the advisor couldn't get through to Carmax because he had written down the fax number instead of the phone number.Once I determined that, he was able to get straight through though now this was an inconvenience as it was 5:00pm and rush hour traffic to travel in to pick up the car. The air bag system has been fixed. All in all, I have always had good service at Napleton's...we own two Jeeps...and I will return there for service More

Slow and horrible service. They called me and said vehicle ready but it was not even close. Very unprofessional staff. M Service reps arguing over whether my vehicle was ready. Just the absolute wor vehicle ready but it was not even close. Very unprofessional staff. M Service reps arguing over whether my vehicle was ready. Just the absolute worst experience ever. No one even bothered to say thanks for my business or sorry for the mixup. When I was waiting for my ride to come get me I observed two separate customers being treated rudely by two different employees. More