Napleton's Northlake Chrysler Jeep Dodge Ram - Service Center

I can breath easy knowing that I have a great service department to turn to if/when my car needs to come in. Thank you for confirming today, I made a good decision! department to turn to if/when my car needs to come in. Thank you for confirming today, I made a good decision! More

Service was great my point of contact Nick Ramos. Was courteous and very knowledgeable. My experience was very positive I will certainly return and advise others to do the same courteous and very knowledgeable. My experience was very positive I will certainly return and advise others to do the same More

This locations service department has been a real pleasure to go to big thanks to Nick Ramos. He has always gone over and beyond to ensure I am taken care of and a happy customer. The man! pleasure to go to big thanks to Nick Ramos. He has always gone over and beyond to ensure I am taken care of and a happy customer. The man! More

This review is for the Service Dept. Nick Ramos has been my advisor for almost 3 years, for both of my Renegades. I can honestly say he is the best advisor I have ever had over 40 years of owning new vehicl my advisor for almost 3 years, for both of my Renegades. I can honestly say he is the best advisor I have ever had over 40 years of owning new vehicles. Nick has always been courteous and professional. My vehicle is always ready when promised. Anytime I'm asked for a recommendation for a dealership to service a Fiat-Chrysler vehicle, I recommend Nick @ Napleton! I look forward to years of service with Nick @ Napleton. More

Good place to buy. Great service, fast and easy. Very knowledgeable staff. Great job guys knowledgeable staff. Great job guys More

Went in for an oil change on my jeep wrangler. 2 hours after my appointment time, they finally started work. After another 45 minutes, they informed me they ruined the nut on top of the Oil Filter Housin after my appointment time, they finally started work. After another 45 minutes, they informed me they ruined the nut on top of the Oil Filter Housing Cap because they didn't use a ratchet to loosen it. They informed me they wouldn't be able to remove the cap, so offered to replace the entire housing for $1,400 (plus) in a week or two. I bought a 2-inch pvc pipe and removed the cap myself in 15 minutes. Went to the manager today and he wanted to argue, not listen. I just wanted to let him know how his service center operates....I don't want anything from these people.... My jeep deserves better! Stay away unless you have time and money to waste....and you hate your vehicle. More

Absolutely horrible irresponsible I bought my car right before covid started I’ve had nothing but issues the car has been in the shop about 10-15 times since for the same issue I had parts order in the be before covid started I’ve had nothing but issues the car has been in the shop about 10-15 times since for the same issue I had parts order in the beginning of July I’ve made about 6 appointment since then to have the car picked up to have the work done Megan has always been wonderful till the last few month I don’t get returned call email nothing they tell me they just don’t have time… I don’t understand how this is ok I pay way to much money for a car that is unsafe to drive. I would not recommend this dealer to anyone. More