Back in a Jeep and couldn’t be happier! I purchased my first Jeep back in 2012 but decided to switch to a Mercedes and after an awful experience with a GLC, I couldn’t wait to walk back into Napleton Northwestern to get back into a Jeep!
I was fortunate enough to meet Rob Crane and his staff over 12 years ago which allowed me to observe as a vendor, what a great business they ran. What always stuck out to me was how many of their clients came from 2nd/3rd/4th car purchases and referrals which says a lot about the type of business they run. It’s to be expected with a family type business but it really starts at the top with Rob.
The start to finish process was amazing, very easy and they did a great job of listening to what I was looking for/trying to accomplish with a car. I am by no means an expert so I leaned on Rob/The Sales team to educate me on the new models, the best incentives and what was best for how much I drive. We took a look at a few different models, test drove and we were done with the entire process within an hour.
There is a trust factor when working with Napletons leadership, sales and finance team which makes the process both hassle free and creates happy customers. The sales team was fantastic and felt like i was being coached on which car is best for me/my driving habits vs. being sold/upsold as was everyone else I worked with at the dealership. The concierge team was kind/welcoming, the sales team was great, the porters got the car ready quickly and I was on my way.
The 2019 Jeep Cherokee is an amazing car and I have enjoyed driving in since driving off the lot. It’s everything I needed and was looking for which is why I appreciate the guidance the team gave me. I was so fed up with Mercedes and so excited to be back in a Jeep, I retuned my Mercedes lease a few weeks early/
Thank you to the entire team at Napleton Northwestern and I am in love with my new Jeep!