Napleton's Northwestern Chrysler Jeep Dodge Ram

Having been involved in many car deals over the years ive had some good times and bad times. Napleton really set the pace for all future expectations. A great amount of courtesy and knowledge is what was shared with me from the sales staff and managers. I highly recommend working with this family of employees that lead me through a premium auti buying experience!! Brian W. Edgar M. And Chris Napleton truly went above and beyond.

Do your self a favor and don’t use this business. Took in my car for oil change a warranty work needed to be done. Return my vehicle damage from the body and brush it off by saying that the vehicle was in that condition when it arrived

Back in a Jeep and couldn’t be happier! I purchased my first Jeep back in 2012 but decided to switch to a Mercedes and after an awful experience with a GLC, I couldn’t wait to walk back into Napleton Northwestern to get back into a Jeep! I was fortunate enough to meet Rob Crane and his staff over 12 years ago which allowed me to observe as a vendor, what a great business they ran. What always stuck out to me was how many of their clients came from 2nd/3rd/4th car purchases and referrals which says a lot about the type of business they run. It’s to be expected with a family type business but it really starts at the top with Rob. The start to finish process was amazing, very easy and they did a great job of listening to what I was looking for/trying to accomplish with a car. I am by no means an expert so I leaned on Rob/The Sales team to educate me on the new models, the best incentives and what was best for how much I drive. We took a look at a few different models, test drove and we were done with the entire process within an hour. There is a trust factor when working with Napletons leadership, sales and finance team which makes the process both hassle free and creates happy customers. The sales team was fantastic and felt like i was being coached on which car is best for me/my driving habits vs. being sold/upsold as was everyone else I worked with at the dealership. The concierge team was kind/welcoming, the sales team was great, the porters got the car ready quickly and I was on my way. The 2019 Jeep Cherokee is an amazing car and I have enjoyed driving in since driving off the lot. It’s everything I needed and was looking for which is why I appreciate the guidance the team gave me. I was so fed up with Mercedes and so excited to be back in a Jeep, I retuned my Mercedes lease a few weeks early/ Thank you to the entire team at Napleton Northwestern and I am in love with my new Jeep!

Do you like to have your time wasted by salesmen doing the "Let me talk to my manager" bit for hours just so you can get the price they posted online? Then this is the garbage dealership for you. They also can't figure out how to complete an out-of-state sale, sending the title to the wrong place twice and taking forever to do it. The worst. Avoid.

Napleton’s delayed paying off the lease on a vehicle I turned in when I leased a new vehicle. They delayed for over two months. My credit has been negatively impacted. Napleton’s management lied several times when they stated, for example, “the payoff check was sent,” when in fact it was not. Their GM has avoided a conversation with me. Napleton was not helpful in resolving this situation. The result was my credit rating decreasing significantly.

Thanks Kat and Robert for your help during the purchase of my new car. Spending a lot of money is very stressful, but I feel good about how everything went and that I learned more about the intricate process, which helped me to understand why it takes time.

I was in a jam - no keys, no Jeep. Juliet personally took responsibility and solved my problem, with hard work, speed & a smile. Thank You!

This dealership really gets it treating my daughter’s jeep as if she was family. I do not live nearby and they all have take extra care of my vehicles that were bought elsewhere with extensive follow up!!! You can’t go wrong putting your faith in getting treated like family!! Thanks to the entire Team!!!

My car was have a lot of issues and was inoperable. I had my car towed to this dealership and they walked me through everything. They explained the issue and provided a firm timeline for it to get fixed and stuck to that commitment. They regularly sent me updates and did a great job ultimately solving the issue. I will definitely return for any car problems in the future.

After having to pay out of pocket, my car is still not 100% . After being quoted one number and then told that they would match another dealers price, they still tried to charge me almost 300 dollars more then the original quote. Oscar is a nice guy but I got really tired and irritated of being told “it’ll be done tomorrow “ for a week straight. 2 weeks later and I’m still having issues with the car. And the next appointment I can get is more than a month out.. overall not happy with the service, only upside is that Oscar is friendly and willing to work with you.