Napleton's Northwestern Chrysler Jeep Dodge Ram

Thanks Kat and Robert for your help during the purchase of my new car. Spending a lot of money is very stressful, but I feel good about how everything went and that I learned more about the intricate process, which helped me to understand why it takes time.

I was in a jam - no keys, no Jeep. Juliet personally took responsibility and solved my problem, with hard work, speed & a smile. Thank You!

This dealership really gets it treating my daughter’s jeep as if she was family. I do not live nearby and they all have take extra care of my vehicles that were bought elsewhere with extensive follow up!!! You can’t go wrong putting your faith in getting treated like family!! Thanks to the entire Team!!!

My car was have a lot of issues and was inoperable. I had my car towed to this dealership and they walked me through everything. They explained the issue and provided a firm timeline for it to get fixed and stuck to that commitment. They regularly sent me updates and did a great job ultimately solving the issue. I will definitely return for any car problems in the future.

After having to pay out of pocket, my car is still not 100% . After being quoted one number and then told that they would match another dealers price, they still tried to charge me almost 300 dollars more then the original quote. Oscar is a nice guy but I got really tired and irritated of being told “it’ll be done tomorrow “ for a week straight. 2 weeks later and I’m still having issues with the car. And the next appointment I can get is more than a month out.. overall not happy with the service, only upside is that Oscar is friendly and willing to work with you.

Im writing this review to recognize the quality of service I was provided after mike insisted on me to come back after a very disappointing day first impression I decided to give them a second chance mike was very professional and friendly he had Mustafa take over I was equally impressed with Mustafa on helping me to reach a deal regardless If i was closing a deal or not they did all the right things to make me change the first impression to a much much customer friendly second impression I’m very happy that we did closed a deal thanks Mustafa and Mike

Amazing dealership and team. Look no further for the best Jeep dealer in Chicago. Hard working, very honest and fair. Very responsive and treat each customer with exceptional service.

Sales manager Mike Morsi was great to work with. The dealership had a good feel and environment. The whole staff was friendly and easy to work with.

Do not waist your time with this dealership. They will string you along all day and then pull BS at the end of the deal. They do not care about customer service or the customer in general. They came back after a signed upon price with “extras” that they forgot. Save your time and money and shop with a reputable dealer.

My wife and I saw a car on the Napleton's Northwestern site. We called and got some basic info and set up an appointment to see it, On the way to the dealership we called and said we were on our way. Moustafa Abd-Elsalam, a sales associate at Napleton's Northwestern, had the car ready for us to see when we arrived. We decided we wanted to buy it and came to a price we both could like relatively easily. From there the paperwork was drawn and the financing was done expertly and quickly and away we went. When I'm in the market again for a car I will be sure to try the good people here first. Bob Crosby