Napleton's Northwestern Chrysler Jeep Dodge Ram

I just brought my car from Steve B and Robert M they are awesome I will be back for my van thank you guys alot

Patience and Professionalism!!!! Wow, incredible experience working with Robert, he was so cool, calm & patient with my 20 year old daughter, it took some time but he found her the perfect car! Her 1st financed car and she loves it. Thanks Robert & Steve B, you guys Rock!

Bought my Chrysler Pacifica Hybrid here in December 2019. Though there was definitely a bit of "gamesmanship" going on between the floor manager and the finance department, I think that you'll find that pretty much anywhere you buy a car these days. So, that said, I was happy with the experience. People shopping for the same car today are paying about $2000 less than what I paid, but I was getting a 2020 in December 2019 as opposed to August 2020, so I honestly still feel happy with the price I paid. I was *a little bit* miffed by seeing the dealership try to sell my trade-in for $6000 more than they paid me for it, despite having been insistent that they couldn't make money on it if they went any higher at the time I was making my transaction. At least they had to come down another $3000 before they were finally able to sell it. But what I will say is that my experience since purchase has been outstanding. I've been in for this and that (nothing major--the vehicle has been a dream!) and they've been able to get me scheduled for service within a reasonable time frame and the wait for the work to be done has always been very brief. Also happy with the presence of a couple of technicians who are certified to work on hybrids (and the high voltage power inside), which has contributed to the lack of delay in service. Free car washes on Saturday mornings are also great! So, yes, very happy with my experience, if slightly more with that of service than with purchase.

It is very important to me that I and those around me follow mandates and guidelines to protect ourselves from COVID-19. Sadly this did not seem to be a priority during my visit to this dealership. During my wait two employees came into the waiting room beverage area with no mask. Many of the employees, including the gentleman at the concierge desk, had their masks around their chins. When I asked about this the gentleman in the service department why he was not wearing a mask, he told me they were able to practice social distancing, while less than 6 feet away from me. Many of the service technicians walked within a foot of me without masks. There were no sanitizing products readily available, no protective barriers in use, and clients were not required or even encouraged to wear masks.

So I never think what people say in the reviews will happen to me. Well, I wrong. Every bad review that I read, happened to me as soon as I walked in the door. I called the dealership around 10am to come in at 3:30pm. I got there at 3:15pm and the car I was interested in was already sold. They showed me another car just like it and it cost $2000 more. They were not accommodating. They were even willing to sell me a car that someone else was on their way to the dealership to buy. If I was willing to buy it, they would have sold it to me and that person would have been in the same position I was in. They didn’t do a great job selling me anything DESPITE them selling the car I was interested in. I drove 30 minutes to the dealership and wasn’t there for more than 5 minutes. Terrible experience. Go somewhere else.

My son had a few challenges purchasing his first car. Steve & Robert worked with us and got him a great deal! Thx so much! -AJ

This is a hard a scary time to be worrying about buying a new car and over email and phone, Steve and Edgar made it possible.

Brandon and Steve gave me excellent service today. They are AWESOME!!!!!!!!!! I really appreciate all of the help they have me today. Thank you so much!!😀😀😀

Aufull DeaLer . Awful dealer Ruining my credit score with not my approve . Increase the price off the car $3000...please You should think twice before you sit down..

As far as traditional dealerships go, this experience was the best. I originally meet Steve B. and Edgar M. to buy a Dodge Charger Scat Pack, but they did not have the features I was seeking. I appreciated their service and told them I would return to replace an older Jeep we had. Steve B. and Edgar M. were extremely helpful in the buying process to replace our Jeep. We tested a couple of vehicles but we knew that a Jeep Compass or Patriot was in our price range. We ended up selecting the Jeep Compass at a price that worked for all of us. Steve B. was especially helpful after the sale as we needed another remote/key. Edgar from the service team was also very helpful and was able to program the new key quickly through their express service lane. The sales process at CarMax is easier because of the no haggling, but the offer at Napleton was better. Always do research and compare multiple offers.