Bought my Chrysler Pacifica Hybrid here in December 2019. Though there was definitely a bit of "gamesmanship" going on between the floor manager and the finance department, I think that you'll find that pretty much anywhere you buy a car these days. So, that said, I was happy with the experience. People shopping for the same car today are paying about $2000 less than what I paid, but I was getting a 2020 in December 2019 as opposed to August 2020, so I honestly still feel happy with the price I paid. I was *a little bit* miffed by seeing the dealership try to sell my trade-in for $6000 more than they paid me for it, despite having been insistent that they couldn't make money on it if they went any higher at the time I was making my transaction. At least they had to come down another $3000 before they were finally able to sell it.
But what I will say is that my experience since purchase has been outstanding. I've been in for this and that (nothing major--the vehicle has been a dream!) and they've been able to get me scheduled for service within a reasonable time frame and the wait for the work to be done has always been very brief. Also happy with the presence of a couple of technicians who are certified to work on hybrids (and the high voltage power inside), which has contributed to the lack of delay in service. Free car washes on Saturday mornings are also great!
So, yes, very happy with my experience, if slightly more with that of service than with purchase.