Napleton's Palatine Mazda

Told them what stock number I wanted to see. Confirmed what time I would be there, hours in advance. Arrived and wasnt shown the vehicle I wanted to see. They tried to show me the unit in the Confirmed what time I would be there, hours in advance. Arrived and wasnt shown the vehicle I wanted to see. They tried to show me the unit in the showroom but battery was dead so they couldnt get doors open. How do you have a dead PHEV inside the showroom with outlets within arms reach? Anyway, they never took me to see the vehicle I specifically scheduled time to look at. They did want to sit down and discuss my budget though. Total waste of time with these people. Dont waste yours. Go somewhere else More

Nice services, i feel comfortable with car service and workers atencion. Any cuestion they was professional on help me. workers atencion. Any cuestion they was professional on help me. More

I had an amazing experience at the dealership from the point of researching to the buying process. I had to downsize my Jeep for personal reasons. From the moment I stepped into the dealership, the staff point of researching to the buying process. I had to downsize my Jeep for personal reasons. From the moment I stepped into the dealership, the staff made me feel welcomed. Chase, Parth, and Lupe answered all my questions and were super friendly. Chase went above and beyond to make sure I got both the best deal for my trade in and the payment that I was looking for. He’s a rockstar. Victor in Finance was also super helpful and great in explaining everything! Super happy with the purchase of my CX5! More

We met Marina right away as we get into the door. She was very friendly and professional. She gave us a lot info about different mazda models and helped to compare and choose the better one for our n She was very friendly and professional. She gave us a lot info about different mazda models and helped to compare and choose the better one for our needs. We are very grateful for her excellent work. Thanks. More

Good dealership. Salesman Daniil was very nice and helpful, made purchase easy to complete. Recommended Salesman Daniil was very nice and helpful, made purchase easy to complete. Recommended More

Very good costumer’s service. Jacob was very helpful person.They are very good with time and recommendations. Jacob was very helpful person.They are very good with time and recommendations. More

Palatine Mazda had plenty of cars and I was offered a satisfactory deal. The downside is that there was way too much standing around and waiting and the process should not take as long as it did. satisfactory deal. The downside is that there was way too much standing around and waiting and the process should not take as long as it did. More

Excellent job of removing a dent, can't even see it now! Customer service is fantastic! Customer service is fantastic! More

Friendly service advisors. Took the time to break down and explain the recommended services when I scheduled my service appointment. Took the time to break down and explain the recommended services when I scheduled my service appointment. More

The staff was super friendly and welcoming and treated me and my family with respect. Our salesman Christopher was very helpful and took great care of us when we arrived. He in my eyes exceed expectations of and my family with respect. Our salesman Christopher was very helpful and took great care of us when we arrived. He in my eyes exceed expectations of what I expected great customer service should be. I now have a new understanding of what excellent customer should be because of this young man. I would highly recommend Mazda palatine who is serious about buying a vehicle and if they have the chance to work with Christopher because he will take care of you. More