Napleton's Palatine Mazda

Both the sales and service departments are staffed with knowledgeable people. I have had the pleasure of working with Walter Woods as my sales rep and Angel Vega as my service advisor. Both are first cla knowledgeable people. I have had the pleasure of working with Walter Woods as my sales rep and Angel Vega as my service advisor. Both are first class, know their product(s) and are truly an asset to Napleton Mazda in Palatine. More

Extremely helpful and getting my service done. I found a bit expensive and would prefer to have discount when I come back I found a bit expensive and would prefer to have discount when I come back More

The friendliness of everyone, and the spirit of helping is huge. Thank you for the patience shown to my wife and I as we needed to navigate our vehicles. is huge. Thank you for the patience shown to my wife and I as we needed to navigate our vehicles. More

The service department refused to perform Mazda Technical Service Bulletin No. 05-006/24 transmission computer update related to a cold 2-3 shift shock on 2018 to 2025 CX-5 Non Turbo SKYACTIV-G and AT. Our Service Bulletin No. 05-006/24 transmission computer update related to a cold 2-3 shift shock on 2018 to 2025 CX-5 Non Turbo SKYACTIV-G and AT. Our vehicle fits perfectly into this vehicle range. The technician and service manager argued with my wife stating that there were no codes. Telling her that it is a normal condition, and that his car does the same thing, even though Mazda Corporate released a service bulletin to reprogram the transmission computer for this condition. More

Chris Garcia was super helpful with my purchase of my first vehicle. I was nervous but Chris made the process simple and smooth for me. Everyone has been welcoming and helpful. I highly recommend asking first vehicle. I was nervous but Chris made the process simple and smooth for me. Everyone has been welcoming and helpful. I highly recommend asking for Chris when purchasing a vehicle at Mazda Palatine. More

Smooth process in buying my second Mazda. Chris was very helpful and I would definitely buy my 3rd Mazda here! Chris was very helpful and I would definitely buy my 3rd Mazda here! More

Chris Garcia was a great help in finding my car and feeling good about my purchase feeling good about my purchase More

0 Stars! The most dishonest dealership I've ever had the misfortune to encounter. They emailed me a 15% discount for an oil change, but refused to apply it w The most dishonest dealership I've ever had the misfortune to encounter. They emailed me a 15% discount for an oil change, but refused to apply it when I paid! In addition, they charge $2.98 for paying with a credit card without telling you or giving you the opportunity to use a different method of payment. The service is lousy! I waited almost two hours for an oil change. Needless to say, I will never have anything to do with these crooks! More

Had a good car buying experience with Chris Garcia. He listened to what we wanted and did not pressure us like other dealerships we have gone to. Chris was available for follow up questions and let me He listened to what we wanted and did not pressure us like other dealerships we have gone to. Chris was available for follow up questions and let me know that I can always contact him directly. More

Bought new Mazda in April 2024. Bad experience with the finance person Victor Aguilar, not an honest person. He sneaked into the loan tire protection and prepaid maintenance that I Bad experience with the finance person Victor Aguilar, not an honest person. He sneaked into the loan tire protection and prepaid maintenance that I never asked for. Went back to cancel these plans but was given a hard time by this finance person. Buyer beware. More