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Napleton's Palatine Mazda
Palatine, IL
75 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 75 reviews
August 14, 2025
The staff was super friendly and welcoming and treated me and my family with respect. Our salesman Christopher was very helpful and took great care of us when we arrived. He in my eyes exceed expectations of and my family with respect. Our salesman Christopher was very helpful and took great care of us when we arrived. He in my eyes exceed expectations of what I expected great customer service should be. I now have a new understanding of what excellent customer should be because of this young man. I would highly recommend Mazda palatine who is serious about buying a vehicle and if they have the chance to work with Christopher because he will take care of you. More
by jcgarcia930
Employees Worked With
Christopher and victor
August 05, 2025
The customer service was very good. Our salesman, Daniil was very patient with all the questions we had about the car we were looking to buy. Our salesman, Daniil was very patient with all the questions we had about the car we were looking to buy. More
by galudoru
Employees Worked With
Daniil
July 31, 2025
Christian GILLESPIE is the most dishonest sales rep I’ve ever worked with. I would advise you to go to another Mazda dealership than endure their bait and switch and disengenuois sales tactics. Estrada th ever worked with. I would advise you to go to another Mazda dealership than endure their bait and switch and disengenuois sales tactics. Estrada the manager is also guilty. More
by Palatine Mazda sucks
Employees Worked With
Christian GILLESPIE, Estrada and the finance guy
June 18, 2025
Napleton's Palatine Mazda always provides professional service, I've never been disapointed. They give advices, record the service and send it to your phone, show clearly what it needed to do and they are service, I've never been disapointed. They give advices, record the service and send it to your phone, show clearly what it needed to do and they are always on time with service. Highly recommend! More
by Anna
Employees Worked With
Mazda
