Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Palatine Mazda
Palatine, IL
68 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 28 service reviews
June 18, 2025
Napleton's Palatine Mazda always provides professional service, I've never been disapointed. They give advices, record the service and send it to your phone, show clearly what it needed to do and they are service, I've never been disapointed. They give advices, record the service and send it to your phone, show clearly what it needed to do and they are always on time with service. Highly recommend! More
by Anna
Employees Worked With
Mazda
June 15, 2025
Satisfied with this visit. Last visit which was for tire rotation there was issue with wheel lock nuts . Service manager said it would be noted to replace for next visit. No Last visit which was for tire rotation there was issue with wheel lock nuts . Service manager said it would be noted to replace for next visit. Nothing mentioned at this visit. More
by hwalentschik
Employees Worked With
Unknown
June 12, 2025
Quick and efficient work. Advisor Angel was extraordinary to work with offering a loaner vehicle and keeping me in the loop on the vehicles health and what needed to be done t Advisor Angel was extraordinary to work with offering a loaner vehicle and keeping me in the loop on the vehicles health and what needed to be done to correct issue. Will return for further service. More
by kyle.wagoner1029
Employees Worked With
Angel
June 12, 2025
Fully investigated the problem including discussions with Madza engineers in California! Sent me a video of their findings!! Provided a loaner car! Took the time to fully explain everything to me. Could Madza engineers in California! Sent me a video of their findings!! Provided a loaner car! Took the time to fully explain everything to me. Couldn’t be more pleased with the service I received and my purchasing experience! Love my car!!! More
by Pgillie3
Employees Worked With
Jakub, i think the madza mechanic was Charles?
