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Napleton's Palatine Subaru
Palatine, IL
192 Reviews
When Grandpa Ed Napleton opened his first Buick store in 1931, he had one guiding business principle: common courtesy. That is, the customer always comes first. The 'Family Secret' must count for something: like 300,000 plus satisfied customers. Underscoring that secret's importance is the fact that about 67% of Napleton customers are repeat customers. It's readily apparent that Grandpa Ed Napleton was onto something big.
Ed Napleton had one son, Francis, who has worked continuously in the family business since 1940. The family then obtained a DeSoto dealership followed by a Chrysler Plymouth franchise. In 1960, Ed semi-retired from the auto business secure in the knowledge of a job well done.
Fran Napleton became the driving force for the family. It was then that Fran Napleton saw major opportunities to expand on what his father had started. Thanks to Fran's foresight, hard work & sacrifice, another store was obtained in 1976. Fran's diligence and commitment have earned the respect of his six sons, five of whom have followed in his footsteps by distinguishing themselves as leaders and innovators in the retail automobile business.
Today, Napleton dealerships number 24 franchises and 18 state-of-the-art sales & service facilities, providing employment for over 600 men and women. The cars sold by the Napleton's have gone from crank starters & solid tires to air bags & ABS, from rumble seats to integrated child seats. Times change but one thing hasn't: common courtesy.
The Napleton's see no reason to change. After all, we'd like to stay in business another 65 years and continue the legacy of Ed Napleton. He was quite a guy.
We have a skilled and knowledgeable sales staff with many years of experience satisfying our customers' needs. Located in Palatine, Illinois, the staff at Napleton's Palatine Subaru will help you find the Subaru vehicle you want. At Napleton's Palatine Subaru we offer a searchable online inventory of new Subaru cars in Palatine, along with well-maintained used cars by today's top manufacturers. Come on in and take a test drive! Our sales staff will help you find that new Subaru or quality used car that you have been searching for.
For years, the financial staff at Napleton's Palatine Subaru has offered expert advice for those seeking an affordable Subaru car loan or lease. Our service doesn't just stop there. Palatine customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
Whether you are looking for a Subaru, or a pre-owned car or truck, Napleton's Palatine Subaru is here to help. If you don't see what you are looking for, click on CarFinder and simply fill out the form. We will let you know when vehicles arrive that match your search! If you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions. We are conveniently located at 1911 N Rand Rd. You can also reach Napleton's Palatine Subaru any time by filling out our contact form or calling us. The entire staff at Napleton's Palatine Subaru looks forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
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Showing 28 service reviews
November 25, 2025
Your appointment system is very easy, and your customer service is efficient. I have been leasing Subarus recently, so my cars are relatively new and trouble-free. I have never had trouble with any of my l service is efficient. I have been leasing Subarus recently, so my cars are relatively new and trouble-free. I have never had trouble with any of my leased cars. I feel that your service department goes out of its way to go over every aspect of my car, which makes me confident in its trouble-free functioning. On Nov 5th of this year I brought me Crosstrek in for an overdue service and was taken care of by Ryan Cuellar. He was very kind and considerate of me personally and used several "specials" and discounts to give me the best price possible. I waited in your comfortable waiting area. I could not have been more pleased. I was given two opportunities to evaluate my service, which I tried to do, but I'm not sure you received my input. I was not able to follow the prompts. It kept asking me for something I'd never heard of. A site key? What's that? I did my best to provide an excellent rating, but was unable to navigate the form. That's my only criticism of my service and the excellent care I was given by Ryan. More
by bgwells
Employees Worked With
Other Employees :
When I traded my former lease of this one, I was given an excellent deal. Can't remember the salesman's name. Since I maintain very low mileage, it was beneficial for both of us.
October 06, 2025
Napleton Subaru is very thorough with auto inspections. The staff is pleasant and accommodating to my needs. Im pleased with the service I receive at Napleton Subaru. The staff is pleasant and accommodating to my needs. Im pleased with the service I receive at Napleton Subaru. More
by CharlotteGarth
Employees Worked With
October 06, 2025
I’ve consistently had a great experience getting my vehicle serviced at Napleton Subaru of Palatine. The service team is quick, efficient, and always professional. Whether it's routine maintenance or m vehicle serviced at Napleton Subaru of Palatine. The service team is quick, efficient, and always professional. Whether it's routine maintenance or more in-depth work, the turnaround time is impressively fast. One thing I really appreciate is that a loaner vehicle is always available if needed, which makes scheduling service much more convenient. The whole process is smooth from start to finish. If you're looking for a reliable and customer-friendly place to service your Subaru, I definitely recommend Napleton Subaru of Palatine. More
by Manny
July 16, 2025
They always try to get me out asap and when I need something extra it is taken care of something extra it is taken care of More
by virginianeiweem
Employees Worked With
March 17, 2025
Find another place to service your car. Not the place for me no longer. I have not had a positive experience with the service department and don’t care how I was treated. Been there many ti Not the place for me no longer. I have not had a positive experience with the service department and don’t care how I was treated. Been there many times, but the last time I went will be the last. More
by Shoewoman
Employees Worked With
Mark Carey
February 11, 2025
I have all ways been treated in a courteous and professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel very confident with the care Napleton gives my car. It is a clean and comfortable environment in which to wait. More
by SK
Employees Worked With
Elena Rojas
February 05, 2025
We have always taken our car there for service. The Service Department personnel are friendly and efficient. We usually wait at the dealership for the car to be serviced. We would like to be able The Service Department personnel are friendly and efficient. We usually wait at the dealership for the car to be serviced. We would like to be able to access more than one channel on the waiting area TV set. More
by Elizabethb
Employees Worked With
Joe McAvoy was our original salesperson. Service writers, Joe McAvoy
December 11, 2024
Went for my oil change and 35000 mile inspection. Drove back to Florida and my from belly panel partially fell off. Had to call AAA to completely remove so we can continue our road trip. So much for Drove back to Florida and my from belly panel partially fell off. Had to call AAA to completely remove so we can continue our road trip. So much for the inspection that might have resulted in a dangerous situation. After we arrived in Florida, I brought to Jenkins Subaru and left wheel well was missing and clips on the right wheel well was also missing. Napleton Subaru failed to tell me all of this. More
by sterma2006
Employees Worked With
Mark Carey
