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Napleton's Palm Beach Acura
West Palm Beach, FL
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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
568 Reviews of Napleton's Palm Beach Acura
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March 02, 2021
"Went for a car that supposedly is $12k and ended with a..."
- glendao1977Went for a car that supposedly is $12k and ended with a deal for $17k, then of course financing total is like 20k plus. Called to speak to a manager apparently by the name of Nick Henry that was going to call me back and never did. I'm pretty sure i got ripped off. This is a really deceptive, never again.
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NICK HENRY
Helpful February 21, 2021
"The finance manager Joshua was very professional and..."
- rickc217The finance manager Joshua was very professional and upfront about the products I would need for the vehicle I purchased. Thanks for your honesty look forward future deals with Napleton Acura .
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Joshua Mohon
February 18, 2021
"SLEAZY dealership with deceptive practices. We traveled..."
- Disappointed!SLEAZY dealership with deceptive practices. We traveled one hour to look at two vehicles here. Both listed online in pristine condition and READY to GO. We arrive and can't find # 1. Twenty minutes later the salesperson pulls up the vehicle covered in hundreds of leaves and not detailed or ready. Major dings, scratches and just a ROUGH vehicle. Not for us. Ok, on to # 2, it is on the lot with the sunroof open after a rainstorm. Along with that it has a sticker on the windshield [Not inspected for Retail], so it too was not ready! Now to the good part, the buying process. We actually try to BUY the vehicle. We were told and everybody knew the ADVERTISED price of the vehicle. We let them know we are trading a car and we have THEIR website appraisal tool and a value on our trade in. These guys come back with a price of $ 4300.00 OVER ADVERTISED PRICE and a LOW BALL OFFER on our excellent condition, low mile trade. Listen, this is a JOKE! They throw in 5 different charges AND a DEALER FEE and tag processing fees = 7 additional charges over advertised prices!! This is really SAD, when you have to do this just to do business, this is SAD. I am a retired 40 year car dealer at several dealerships and NEVER seen anything even close to this business model. SAD, SAD ,SAD!! Napleton you are a joke and your people know it. THIS is not the way to do business!! Folks, save your time and just GO SOMEWHERE ELSE.
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Chris Lynch
February 10, 2021
"Bait and switch dealership. They list their vehicle..."
- Beline75Bait and switch dealership. They list their vehicle Carguru for 12k. They tried to sell it to me for 19k after dealer fees. For used Kia Sorento with 40+k miles please
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Gustavo Decarvalho
February 06, 2021
"Great place to buy a car! Their extended warranties sold..."
- ChrisnjcGreat place to buy a car! Their extended warranties sold through the finance department are the best!, saved me Thousands for a repair! Definitely recommend!
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Bernie Santana
January 30, 2021
"Excellent salesperson, Burly. Had just I wanted the way I..."
- chrischurch911Excellent salesperson, Burly. Had just I wanted the way I wanted it and when I wanted. Sales and F&I all very low key. No hard sell. Great customer service including an oil change on the dealership. Will definitely buy again. Highest recommdation.
Read MoreEmployees Worked With
Burley Grant
Bernie Santana
Yadira Hernandez
Other Employees :
Mike Sclafani
