Napleton's Palm Beach Acura

My initial interaction with this dealer left much to be desired. I was informed that they would only show the vehicles by appointment. Being out of state I asked for a virtual appointment to see the vehicl desired. I was informed that they would only show the vehicles by appointment. Being out of state I asked for a virtual appointment to see the vehicle and was told they did not do that. A week later I saw that the price of the vehicle I was interested in dropped several thousand dollars and I decided to pursue it again. I submitted a request to get my car appraised and contacted them because the number I got was good. I went as far as making an appointment. Shortly after that I got a call from the dealership that because I was from out state they wanted to make sure we could make a deal so as to not waste anyones time. I was happy this far as it was a much better experience than last time. So we get the process going, I give them my trade info and they say they are getting back to me. When they did get back to me, and to my surprise, the price of the vehicle had been changed on the site to be several thousand more than what I had seen before I contacted them less than an hour ago. Who does that? That was the first issue, really it was the end for me there but it kept going. The offered an insulting amount for my trade with the excuse that I was getting tax saving. And to top the trade off, the trade assistance they advertised is built into the price they advertise on cars. If you don’t have a trade, the car is $1000 more. They also added a few thousand dollars in upgrades they had done to the vehicle and that I had to pay for since they had already done them. After I asked my questions the sales person said he would call me back. When they did I got just excuses for the price change, which did not make up for the fact that they changed as soon as they knew I was interested. Cars.com still had the price I saw, in fact I had been notified over night of the price drop. I had verified it on their site too before I called. So they changed it as they were crunching the numbers to try and screw me over. Back to the call, as I was talking to the sales guy the manager was over his shoulder shouting that I was getting a great deal and that the price of the car is the price of the car now. I politely told them thank you and walked away. I should have just listened to the other reviews. I don’t see how this place is still open. I feel terrible for those that walk in there and are pressured to buy something as they were trying with me. It just felt like a very hostile environment. The dishonesty was the worst though. Never in my life had anyone done what they did with the price. And guess what, after I walked away the price of the vehicle went down to what it was before I showed interest in it. My advise is to be very careful and read everything they give you if you are doing business with them. Watch out for hidden fees and price changes. Screenshot the price before you even contact them to have a record of it as I had done. Honestly, I don’t see why anyone would buy from them, but maybe they are better to locals. More

Good Evening Nick,I am writing in regards to an Good Evening Nick, I am writing in regards to an unfortunate event that transpired with Acura Napelton located at 6870 Okeechobee Blvd. We had purc Good Evening Nick, I am writing in regards to an unfortunate event that transpired with Acura Napelton located at 6870 Okeechobee Blvd. We had purchased a 2016 Mercedes C300 on 11/6/2021 of which within a day of leaving your dealership the check engine light had come on. Chris Lynch advised us to bring the vehicle back of which we did. You all have been in possession of the vehicle since after several time we had been informed that the part was on back order that was ordered on Nov. 16, 2021 only to be told that the part would not be in until 1/23/2022 so we where patient. I have text messages and correspondence with the dealership regarding this issue. I have been to the dealership several time since to check due to misinformation provided by your front desk. I also came in because the loaner we received 3 week after being without the vehicle back tires keeps going flat and the engine light is on. On today 1/19/2022 I came in check because the lady at the front desk stated that service was denied by sales. They informed me that they closed the service on 12/22/2021 after I had been there since then and Vinnie told me that the part was still to arrive on 1/23/2021 when I came in today, I was told sales denied the work and then denied to approve it after they had sent back the part that was in Miami.... wasn't in fact on back order. They even took the vehicle to Mercedes according to our tracker due to see if they had the part. Between the miscommunication and the lack of service with your establishment we are very much disappointed and are considering seeking legal advice however we would like to attempt to have this issue resolved in house as we had traded in another vehicle at the time of sale. Please understand that we have exhausted every effort to have this issue resolved with your dealership I have text messages, call longs and invoice orders of the issues that have transpired with this vehicle. There appears to be an issue between Sale and Service where there is a lack of communication. When I came in today they where unable to provide me with a newly opened invoiced work order. We need you attention to this issues as soon as possible. More

BUYER BEWARE!!!! Most shadiest dealership Ever dealt with! My son went in to purchase a Tesla with financing already complete from Bank. They refused because they would only finance through themselves with! My son went in to purchase a Tesla with financing already complete from Bank. They refused because they would only finance through themselves to get the kick back from the lender they shop it out too. Buyers beware this is how the dealerships screw you! Go visit your local Credit union or bank to finance before walking into a dealership. Rate through credit union is 1.54%, the dealerships rate would have been over 4%. Sales Manager Chris Henderson is a JOKE and actually laughed in my sons face and refused to make a call to his credit union where the financing was already completed through. More

The worst dealership in the US! I was physically assaulted by the "finance" guy when refused to sign the document with outrageous APR. Everyone else was also rude, unprofessional, let us wait 1 hour assaulted by the "finance" guy when refused to sign the document with outrageous APR. Everyone else was also rude, unprofessional, let us wait 1 hour before we even get someone regardless we had an appointment. We came to spend a lot of money for a Porsche car, but their greed and rudeness has no limits. Stay away from them, they are the worst bottom feeders in the business! More

In all my years, I have never experienced a more unprofessional, rude dealership. I went into look at a car and dealt with someone who was condescending and simply did not want to even get up from h unprofessional, rude dealership. I went into look at a car and dealt with someone who was condescending and simply did not want to even get up from his chair much less answer any of my questions. I have a tight schedule due to my work, but was told i had to make an appointment. THERE WAS NO ONE BUT ME IN THE LOBBY! This sales rep was doing NOTHING but sitting there talking to another co-worker when I walked in the door. The guy could have helped me but refused to do so. I had to drive 45 minutes to get there. I asked the sales guy if we could discuss over the phone until I get in again, and he reluctantly typed my number in his phone. Never heard from him again. I called back a few days later to try to get the information and discuss business details over the phone, and was told again I had to make an appointment. When did anyone have to make an appointment to discuss the purchase of a car? All in all a bad experience and never even got to discuss the vehicle. I'll go somewhere else that's more accommodating. And after reading some of the reviews on here, I'm probably better off anyway. More