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Napleton's Palm Beach Acura
West Palm Beach, FL
654 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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654 Reviews of Napleton's Palm Beach Acura
August 17, 2021
Worst dealership to ever visited due to the fact the salesman and everyone that work at this dealership are all liars. I came to this dealership in March to buy a car for my father which I was instructe salesman and everyone that work at this dealership are all liars. I came to this dealership in March to buy a car for my father which I was instructed by one of the manger to put the down a deposit to allow them to take the care off the internet. Which I did but they end up selling it without even asking me if I’m still interested or not but since March I haven’t received my $500 deposit and this is only place that I know that refunds takes up to 1 year to be refunded. Derek Brubaker continued to lied to me about my refund saying it was sent back to my card till now and I haven’t received anything. Only place a manager will tell someone that it was their fault to put down money on a vehicle they like and after signing documents on the the vehicle. All I want them to do is refund me my money or tell me that they won’t because at the end not the day I deserve to know. More
by Iheke
Employees Worked With
Yadira Hernandez, Amie Dacosta, Jason Gomez, Sandra Castrillo
August 11, 2021
Want to feel disrespected and be talked down to or rude go here!! Even told them to have GM call me no call FALSE PRICING RUDE MANAGER !?!? Great salesperson!!! Gene is great 😊 mangers are literally ar go here!! Even told them to have GM call me no call FALSE PRICING RUDE MANAGER !?!? Great salesperson!!! Gene is great 😊 mangers are literally arrogant and very rude!! Prices are not what is advertised with those added LoJack and tint and ceramic coating and if you don’t have a trade in add 4k minimum to price not including taxes!!! Gene salesman very nice and kind his manager was a complete disappointment extremely rude very ill mannered and would use vulgar words and aggressive attitude after I said no deal because it was the wrong car!!! He was very nice and friendly at first! Got a great deal done than they did a bait and switch on the car with mileage even if it was a mistake in theirs system does not matter it’s the way the manager was so disrespectful More
by Dbedi777
Employees Worked With
Used car sales manager , Jason Gomez
July 28, 2021
Scam! Lied about everything! Place the mileage wrong! Lied about extra services! Included all in the price even though we didn't want them. The sales manager didn't have the leadership, decency or courag Lied about extra services! Included all in the price even though we didn't want them. The sales manager didn't have the leadership, decency or courage to come and talk to us as customers. The only employees that helped us were Luis and Darleen! More
by ruthmartensk
Employees Worked With
Luis Pérez was great
July 18, 2021
Bait and switch, completely wasted my day. Look at the reviews this a common tactic from this dealership! I agreed paying listed price, plus 'dealer fees' I asked about specific trade in value and remo reviews this a common tactic from this dealership! I agreed paying listed price, plus 'dealer fees' I asked about specific trade in value and removal of some additional dealer fees. I was told over and over again that they would take care of me since I was driving from almost 3 hours away, but in fact they wanted to give me less for my trade in than my local Acura dealer. After telling Al Shalaby that I won't take less than the local Acura dealer (14K) for my trade in, he said that OK we can move forward with 15K trade in value, then after being at the dealership for 4 hours they show me the final paperwork with 13K for trade in value! I had also requested additional dealer fees to be waved. They had 599 dealer fee, and a around 2500 "advantage fee" which I would not pay. The documentation fees, and tag fees etc are also very high. If you go there expect to pay 4-5K in additional hidden fees, plus your taxes from this unethical dealership. 2-4K more than agreed upon may not be a huge amount, but I won't deal with unethical people. More
by Daniel
Employees Worked With
Al Shalaby
June 24, 2021
I brought my car in for new tires and everything that comes with the service contract I purchased with the car. I waited 10 minutes for someone to greet me and no one did. All the service providers insid comes with the service contract I purchased with the car. I waited 10 minutes for someone to greet me and no one did. All the service providers inside saw me and ignored me. I went inside. They said they didn't have an appointment, which I made a month ago. Then the service provider said he has a note of it, as he was the one I spoke to. I go to pay and I was over charged by $1000. I was charged for everything that was covered in my service contract. I already had to tell him what was owed to me with the contract I bought. He was raving about the hand washed car wash I would get. My car came back filthy, no car wash. The next day, it says check brakes. I had to bring the car back. They said they reset everything . Well they reset, but didn't read the code of what was wrong and didn't fix anything but I was told they fixed it. This happens twice!!! Meaning I have now sent the car back twice in two days. I got the car back, started it up to move it and same thing, check breaks. They told me they have to order a new sensor and it will be in on Friday and they will call me when it was ready. I get an email asking how my service was and , a call asking how my service was. Both times I told them everything and was shocked they didn't know they still have my car. Everyone and anyone who said they would call me back didn't. They even said they would make the call urgent to the Gm. I left a voice mail and an email directly to the GM and nothing. I was told by the operator she would personally talk to the GM and he would call me back. At this point I knew they were ALL ignoring me, this is no coincidence. This is 11 days after the car was dropped off. The GM would not speak to me. The Service manager would not speak to me. I left either a message or email everyday asking about my car , nothing. I called again and they always say it is unacceptable but no one will speak to me or call me back still. I was told they would tell the GM it was urgent and I would get a call back. It is urgent but not one person will speak to me? I asked to speak to anyone and they said everyone is busy. I said I would wait and they said it would take a really long time someone will call you back. At this point I am thinking my car was in an accident with one of test drives seeing I got my car back with over 100 miles put on it. Why would every single person ignore me? My service provider finally texts me, because they don't call they just text. 11 days in when I tell them I am going to go there now to see if they even have my car saying at this point as I assume they got it in an accident during a test drive. I hadn't heard from my service provider for six day. You don't think you should have updated me? I asked to get my car back and he said he couldn't today because it was his day off?? I said what took so long? He said parts and test driving. Then I asked why can't I get it today. He says they have to test drive it again. Wow!!!!! So it went from one sensor to now parts and they already test drove it but I can't get my car because they have to test drive it again and need it another day??? It all starts from the top and for a GM Steve Ignowski, Service manager and literally everyone (three other people, I wish I got names) who said "wow, I will look into it and get back to you" And not one person did? Not how you run a business. I guess I will never know what really did happy to my car. Steve Ignowski it all comes down to you. No one cares, no one pays attention. I got my car back with zero explanation of anything other than the piece of paper handed to me that said error code. It says nothing about any part being replaced. I was told it was normal to drive a car 100 miles to check it. Wow, really? More
by Charlie
Employees Worked With
General Manager, Service Manager, Operator
June 24, 2021
Recently purchased a new Acura from Napleton Acura. The entire process was fast and easy. My finance person, Chris, was very helpful in explaining everything and helping me choose the perfect payment optio entire process was fast and easy. My finance person, Chris, was very helpful in explaining everything and helping me choose the perfect payment option for my budget. More
by Jreyno
Employees Worked With
Chris in finance. Kathleen in service.
June 23, 2021
WORST EXPERIENCE EVER!!! DO NOT EVER RECOMMEND!!! BIGGEST SCAMMERS/THIEVES committing repeated acts of FRAUD daily! People on staff impersonating the GM, Unprofessional doesn’t even begin to describe this D SCAMMERS/THIEVES committing repeated acts of FRAUD daily! People on staff impersonating the GM, Unprofessional doesn’t even begin to describe this Dealership! No communication, no return calls, no delivering upon agreements/contract, lying, ILLEGALLY PACKING CONTACTS with useless unauthorized SERVICE WARRANTIES to inflate price and their profits, WAY TOO MANY ISSUES to list! SEE ALL THEIR OTHER RECENT REVIEWS and you’ll see the common pattern of illegal, unethical behavior that is rampant at this dealership since change in General Manager. Ownership, Better Business Bureaus, DBPR, Acura Corporate, Acura Financial should all take note and end this corruption. Buyer Beware - better yet, Buyer be taking your business ANYWHERE but there More
by SR
Employees Worked With
Dee Ap
June 20, 2021
Well after dealing with a pushy sales rep i left the dealer. Reasons for leaving are as following: After taking 20 minutes to explain budget and year i wanted the car the sales rep waisted my time by dealer. Reasons for leaving are as following: After taking 20 minutes to explain budget and year i wanted the car the sales rep waisted my time by showing me vehicles not only not in my criteria way more expensive than i told her i wanted to see. Then she explains to me the extra fees that come with the purchase which include a 1,000 dollar dealer fee when every other dealer are between 400-700 dollars, then she told me there was a reconditioning fee which is high and a battery fee which she couldn't tell me how much it was at the time. And to top it off when i told her i wanted to pay cash to purchase the vehicle to not pay the outrageous apr the dealer gives she told me there is a $1000.00 fee for PAYING CASH or not financing. These people are just price gouging and overcharging for unnecessary upselling. So i just walked out. This dealer is a waist of time if you are wanting to administer your money. If you ask me its borderline illegal what they do. More
by Looking for a vehicle00071
Employees Worked With
Marlene
June 08, 2021
I leased my 4th Acura from this dealership along with a service contract for $2,200. I have moved 4 hours away and can't use the service. Krystal Reed told me I would receive a refund. This was over 3 mon service contract for $2,200. I have moved 4 hours away and can't use the service. Krystal Reed told me I would receive a refund. This was over 3 months ago. Even Acura corporate couldn't help me. I contacted general manager, Steve Ignowski, with no results. Make sure if you ever purchase a service contract it is with Acura itself and not the dealership. More
by Furious
Employees Worked With
Bernie Santana
