Napleton's Palm Beach Acura

Nice dealership. Sales and finance guy were very nice. Prices arent what they seem though. I’m paying 22k for a car that was listed at 14k. They also handed me the keys to the vehicle I had just put down Prices arent what they seem though. I’m paying 22k for a car that was listed at 14k. They also handed me the keys to the vehicle I had just put down 4k on with an absolutely empty gas tank. I had to ask for gas. I do love the vehicle. But had I known better I would have went to the Nissan dealership. More

Chris lynch and Chris Hendrickson were amazing and curious. They made this deal happen. Thank you so much. You guys are the best. We will be back curious. They made this deal happen. Thank you so much. You guys are the best. We will be back More

I saw a car online at a very good price. I called up and said I had a 2 1/2 hour drive and Gabby assured me the car would be there and I wopuld be able to write a check and take it home. I even have a video said I had a 2 1/2 hour drive and Gabby assured me the car would be there and I wopuld be able to write a check and take it home. I even have a video with a young lady showing a sign with my name and a video of the car I wanted and it was waiting for me. Of course when I got there they pulled the bait and switch and the car was sold. After three hours of delays I got a price on a 2022 MDX thinking they would give me a break after driving that far. They were $6,000 higher than the local dealer. Being an Acura dealer I didnt think they would pull that. Iam a struggling disabled war vet and I was looking for a hospital on the way home.as it nearly put me over the top. Iam contacting Acura Corporate with a complaint and I see more reviews with the same complaint. More

Don’t shop here. Went to look at a used MDX listed for 33K and their first proposal with all fees included a 2K dealer fee as well as a $2253 deal installed option fee, an $899 documentation fee. When the 33K and their first proposal with all fees included a 2K dealer fee as well as a $2253 deal installed option fee, an $899 documentation fee. When they offered this, I should’ve left but I asked for Brody to work on the offer. The second offer still had a 2K dealer fee and the $899 doc fee. I called Rick Case Acura in Broward and spoke to Terry who created a really nice quote for the same make/model/yr/mileage vehicle. When I texted Brody to see if he could ask his manager to work on his price the next day, he responded within 1 minute and said he could not do better. I asked for him to speak with his boss and he said he did. In one minute?? Don’t think so. I came in person today and the salesman Gustavo said he could match the price. After a 2.5 hour wait, they offered a high APR so I asked if I could work my own financing and he said the price was contingent to their internal financing. You should have said this up front. They hide fees and omit fees to make more $ but make you think you got a good deal. STAY AWAY! More

Went for a car that supposedly is $12k and ended with a deal for $17k, then of course financing total is like 20k plus. Called to speak to a manager apparently by the name of Nick Henry that was going to c deal for $17k, then of course financing total is like 20k plus. Called to speak to a manager apparently by the name of Nick Henry that was going to call me back and never did. I'm pretty sure i got ripped off. This is a really deceptive, never again. More

The finance manager Joshua was very professional and upfront about the products I would need for the vehicle I purchased. Thanks for your honesty look forward future deals with Napleton Acura . upfront about the products I would need for the vehicle I purchased. Thanks for your honesty look forward future deals with Napleton Acura . More

SLEAZY dealership with deceptive practices. We traveled one hour to look at two vehicles here. Both listed online in pristine condition and READY to GO. We arrive and can't find # 1. Twenty minutes later t one hour to look at two vehicles here. Both listed online in pristine condition and READY to GO. We arrive and can't find # 1. Twenty minutes later the salesperson pulls up the vehicle covered in hundreds of leaves and not detailed or ready. Major dings, scratches and just a ROUGH vehicle. Not for us. Ok, on to # 2, it is on the lot with the sunroof open after a rainstorm. Along with that it has a sticker on the windshield [Not inspected for Retail], so it too was not ready! Now to the good part, the buying process. We actually try to BUY the vehicle. We were told and everybody knew the ADVERTISED price of the vehicle. We let them know we are trading a car and we have THEIR website appraisal tool and a value on our trade in. These guys come back with a price of $ 4300.00 OVER ADVERTISED PRICE and a LOW BALL OFFER on our excellent condition, low mile trade. Listen, this is a JOKE! They throw in 5 different charges AND a DEALER FEE and tag processing fees = 7 additional charges over advertised prices!! This is really SAD, when you have to do this just to do business, this is SAD. I am a retired 40 year car dealer at several dealerships and NEVER seen anything even close to this business model. SAD, SAD ,SAD!! Napleton you are a joke and your people know it. THIS is not the way to do business!! Folks, save your time and just GO SOMEWHERE ELSE. More

Bait and switch dealership. They list their vehicle Carguru for 12k. They tried to sell it to me for 19k after dealer fees. For used Kia Sorento with 40+k miles please Carguru for 12k. They tried to sell it to me for 19k after dealer fees. For used Kia Sorento with 40+k miles please More