Napleton's Palm Beach Acura - Service Center

I recently had a disappointing experience with Napleton's Palm Beach Acura, and while I usually avoid negative reviews after giving positive ones, I feel compelled to share my dissatisfaction. In December 20 Palm Beach Acura, and while I usually avoid negative reviews after giving positive ones, I feel compelled to share my dissatisfaction. In December 2022, I purchased a Certified Pre-Owned Acura TLX for my daughter, only to discover a few days later that the car was not officially certified. This led to frustrating exchanges with Napleton Acura's managers, eventually resulting in me bringing the car back for inspection and certification in January, thanks to the efforts of the Service Manager at the time. During the certification process, several issues were found, including a cracked windshield and a non-functioning rear defroster. Unfortunately, there wasn't enough time to address these problems before my daughter left for college. The Service Manager assured me they would be fixed when she returned for spring break in March. I reported the rear defroster issue again on January 9, and the Service Manager asked me not to worry, scheduling an appointment for March. To my surprise, when I arrived for service in March, I learned that the Service Manager is no longer with the company, and the new staff had no knowledge of the windshield crack or the defroster issue. After leaving the car overnight, they claimed they couldn't replicate the defroster problem due to a lack of condensation. As for the cracked windshield, they needed approval from new management since the previous Service Manager was no longer there. Despite my attempts to contact the dealership, I received no response until I reached out to the General Manager, who assigned the matter to the new Service Manager. The new Service Manager assured me that everything would be taken care of, instructing me to bring the car back when my daughter returned in May. Although the windshield was replaced, confirming the crack, they refused to fix the defroster, claiming it was functioning properly since they couldn't replicate the issue without condensation. I provided a photo clearly showing the defroster's ineffectiveness, but the new Service Manager shifted blame to the manufacturer, stating this is how all Acura cars are designed. He suggested I contact Acura customer relations to file a complaint since the repair costs wouldn't be covered under warranty without replication. It's crucial to note that I reported these issues from the day of purchase, and the previous Service Manager acknowledged them. However, now that he's no longer with the company, it seems the problem conveniently disappeared. I regret not insisting on proper documentation and relying solely on trust. It's disheartening to experience such a decline in care and attentiveness from the dealership once the sale is complete. In conclusion, my experience with Napleton Palm Beach Acura has been highly frustrating and disappointing. The dealership's failure to address known issues, lack of responsiveness, and attempts to shift responsibility have left me thoroughly dissatisfied. I expected better service and a genuine effort to resolve the problems. By sharing my experience, I hope to help others make more informed decisions when considering Napleton's Palm Beach Acura for their automotive needs. More

I brought my car in for new tires and everything that comes with the service contract I purchased with the car. I waited 10 minutes for someone to greet me and no one did. All the service providers insid comes with the service contract I purchased with the car. I waited 10 minutes for someone to greet me and no one did. All the service providers inside saw me and ignored me. I went inside. They said they didn't have an appointment, which I made a month ago. Then the service provider said he has a note of it, as he was the one I spoke to. I go to pay and I was over charged by $1000. I was charged for everything that was covered in my service contract. I already had to tell him what was owed to me with the contract I bought. He was raving about the hand washed car wash I would get. My car came back filthy, no car wash. The next day, it says check brakes. I had to bring the car back. They said they reset everything . Well they reset, but didn't read the code of what was wrong and didn't fix anything but I was told they fixed it. This happens twice!!! Meaning I have now sent the car back twice in two days. I got the car back, started it up to move it and same thing, check breaks. They told me they have to order a new sensor and it will be in on Friday and they will call me when it was ready. I get an email asking how my service was and , a call asking how my service was. Both times I told them everything and was shocked they didn't know they still have my car. Everyone and anyone who said they would call me back didn't. They even said they would make the call urgent to the Gm. I left a voice mail and an email directly to the GM and nothing. I was told by the operator she would personally talk to the GM and he would call me back. At this point I knew they were ALL ignoring me, this is no coincidence. This is 11 days after the car was dropped off. The GM would not speak to me. The Service manager would not speak to me. I left either a message or email everyday asking about my car , nothing. I called again and they always say it is unacceptable but no one will speak to me or call me back still. I was told they would tell the GM it was urgent and I would get a call back. It is urgent but not one person will speak to me? I asked to speak to anyone and they said everyone is busy. I said I would wait and they said it would take a really long time someone will call you back. At this point I am thinking my car was in an accident with one of test drives seeing I got my car back with over 100 miles put on it. Why would every single person ignore me? My service provider finally texts me, because they don't call they just text. 11 days in when I tell them I am going to go there now to see if they even have my car saying at this point as I assume they got it in an accident during a test drive. I hadn't heard from my service provider for six day. You don't think you should have updated me? I asked to get my car back and he said he couldn't today because it was his day off?? I said what took so long? He said parts and test driving. Then I asked why can't I get it today. He says they have to test drive it again. Wow!!!!! So it went from one sensor to now parts and they already test drove it but I can't get my car because they have to test drive it again and need it another day??? It all starts from the top and for a GM Steve Ignowski, Service manager and literally everyone (three other people, I wish I got names) who said "wow, I will look into it and get back to you" And not one person did? Not how you run a business. I guess I will never know what really did happy to my car. Steve Ignowski it all comes down to you. No one cares, no one pays attention. I got my car back with zero explanation of anything other than the piece of paper handed to me that said error code. It says nothing about any part being replaced. I was told it was normal to drive a car 100 miles to check it. Wow, really? More