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Napleton's Volkswagen of Orlando
Orlando, FL
403 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 403 reviews
June 11, 2025
Nori and Roger in service are great. This is not their fault. This is the dealership's fault. I have bought three cars in a row over the last eight years from this dealer. You would thin This is not their fault. This is the dealership's fault. I have bought three cars in a row over the last eight years from this dealer. You would think they would want to maintain my good will. But, it seems not. Today, I took my 2022 Taos in for the 36 month service. For this service, they rotate the tires (unnecessary since I only have 7,000 miles on the car), change the oil, check the battery, and do a 30-some-point inspection. For that miniscule amount of labor, they were going to charge around $380-some (with tax, over $420!!!! This is the second time they were going to xxxx me. Previously, when I caught a nail in a tire, they were going to overcharge me by $150 for ONE new tire!! I checked with two nearby tire stores, each within a mile of the dealership. That same exact tire was in stock at both tire stores for $150 less than the dealership - for ONE TIRE!!!!!!!!!!! I declined the 36 month service today. It probably voids my warranty when my 36 months is up. But I am not going to be violated and pay $400 for MINIMAL labor in order to salvage my warranty. Most likely, the dealership general manager is going to write a response to the effect of call me so we can make you satisfied. But when he wrote that response after I reviewed the tire incident online, I did call him. He did not take my call. The girl who answered said he would call me back in around 15-20 minutes. Of course, he never did return my call. THAT is how important you really are to this dealership, friends. I can tell you that my next new car is coming from someplace else. I don't like being violated. More
by mikew
Employees Worked With
Service desk - they are good - this is not their fault
June 08, 2025
When the car price dropped from a email notifications i got the next day. I called the dealership two times , it took Niyi 2 hours to call me back and manager almost 3 hours , When I got to the dealership got the next day. I called the dealership two times , it took Niyi 2 hours to call me back and manager almost 3 hours , When I got to the dealership I didn’t feel welcome by manager or any of associates. Manager or sales person didn’t day congratulations to me. I was charge $799 in the loan for AV performance, in which I didn’t get card to use the service, I asked several times to remove that unusable service from the loan it was denied. It’s took 2 hours to get approved on load for 11,694. In actually should be a loan for 1K less about 10,700 More
by Tony
Employees Worked With
May 28, 2025
My Dr one tome around with Napleton. They get the job done, and are friendly to boot! They get the job done, and are friendly to boot! More
by alangallant
Employees Worked With
May 15, 2025
Everyone were very nice and respectful. I understand when you sell car the salesman try too maximize their sale. Over all i give them an A for the service. I understand when you sell car the salesman try too maximize their sale. Over all i give them an A for the service. More
by f.stevens62
Employees Worked With
May 13, 2025
Excellent customer service and all my questions were answered. I was able to get my application process within issue answered. I was able to get my application process within issue More
by Roberts.kevin
Employees Worked With
December 06, 2024
A professional staff, great customer service, fast processing with financing department and great coffee! Thanks Kevin for an amazing sales experience! processing with financing department and great coffee! Thanks Kevin for an amazing sales experience! More
by ganttsb
Employees Worked With
Kevin Montalvo
September 02, 2024
I have taken my car to Napleton VW of Orlando several times over the past few years for a reoccurring issue. Each time the service staff have been professional, kind, and helpful. Roger has gone above an times over the past few years for a reoccurring issue. Each time the service staff have been professional, kind, and helpful. Roger has gone above and beyond to make sure that I and my car have been taken care of properly. Occasionally I have had long waits for parts to come in, but that is not the fault of the dealership or of the people working there, just a reality of current times. I will happily continue bringing my GTI to Napleton of Orlando for any future service needs. More
by Sutadarkside
Employees Worked With
Roger Phipps
