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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
402 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 402 reviews

June 08, 2025

When the car price dropped from a email notifications i got the next day. I called the dealership two times , it took Niyi 2 hours to call me back and manager almost 3 hours , When I got to the dealership More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Niyi Okunlola
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Napleton's Volkswagen of Orlando responded

Hi Tony, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (407) 591-3990.

May 28, 2025

My Dr one tome around with Napleton. They get the job done, and are friendly to boot! More

by alangallant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yann Brierre
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Napleton's Volkswagen of Orlando responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 15, 2025

Everyone were very nice and respectful. I understand when you sell car the salesman try too maximize their sale. Over all i give them an A for the service. More

by f.stevens62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yann Brierre
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you have a great day!

May 13, 2025

Excellent customer service and all my questions were answered. I was able to get my application process within issue More

by Roberts.kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Napleton's Volkswagen of Orlando responded

Hello, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

April 28, 2025

While initially there was an issue with the sale, dealership was able to make right. More

by Vanessamrobert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaan
May 01, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for bringing this matter to our attention. We regret that you had this experience with us. We have informed the management, someone will reach out to you soon.

April 22, 2025

Yann was a great help when it came to buying out my leased vehicle! 5 star customer service. More

by Ealmarode
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yann
Apr 24, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your kind review; we are happy to pass your comments to Yann here at Napleton's Volkswagen of Orlando! We hope you have a great day!

December 06, 2024

A professional staff, great customer service, fast processing with financing department and great coffee! Thanks Kevin for an amazing sales experience! More

by ganttsb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Montalvo
Dec 08, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thank you, and have a fantastic day!

September 06, 2024

The communication is awful. After the sale nobody will return a text or email. Ridiculous More

by hudickd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicky 5 stars sales.
Sep 08, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for taking the time to leave feedback. The management has been notified, we would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

September 02, 2024

I have taken my car to Napleton VW of Orlando several times over the past few years for a reoccurring issue. Each time the service staff have been professional, kind, and helpful. Roger has gone above an More

by Sutadarkside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Phipps
Sep 06, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Great sales person and manager. No pressure at all from them. Easy to work with. More

by dosborn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie
Aug 31, 2024 -

Napleton's Volkswagen of Orlando responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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