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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.7
400 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 400 reviews

May 15, 2025

Everyone were very nice and respectful. I understand when you sell car the salesman try too maximize their sale. Over all i give them an A for the service. More

by f.stevens62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yann Brierre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you have a great day!

May 13, 2025

Excellent customer service and all my questions were answered. I was able to get my application process within issue More

by Roberts.kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Napleton's Volkswagen of Orlando responded

Hello, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

April 28, 2025

While initially there was an issue with the sale, dealership was able to make right. More

by Vanessamrobert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaan
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May 01, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for bringing this matter to our attention. We regret that you had this experience with us. We have informed the management, someone will reach out to you soon.

April 22, 2025

Yann was a great help when it came to buying out my leased vehicle! 5 star customer service. More

by Ealmarode
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yann
Report | Print
Apr 24, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your kind review; we are happy to pass your comments to Yann here at Napleton's Volkswagen of Orlando! We hope you have a great day!

December 06, 2024

A professional staff, great customer service, fast processing with financing department and great coffee! Thanks Kevin for an amazing sales experience! More

by ganttsb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Montalvo
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Dec 08, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thank you, and have a fantastic day!

September 06, 2024

The communication is awful. After the sale nobody will return a text or email. Ridiculous More

by hudickd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicky 5 stars sales.
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Sep 08, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for taking the time to leave feedback. The management has been notified, we would appreciate the opportunity to earn your trust and address any concerns you might have. Please reach out to me directly at 630-382-0339 or via email at DrivenToHelp@Napleton.com. Best regards Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

September 02, 2024

I have taken my car to Napleton VW of Orlando several times over the past few years for a reoccurring issue. Each time the service staff have been professional, kind, and helpful. Roger has gone above an More

by Sutadarkside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Phipps
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Sep 06, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Great sales person and manager. No pressure at all from them. Easy to work with. More

by dosborn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie
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Aug 31, 2024 -

Napleton's Volkswagen of Orlando responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 22, 2024

Advertised a car, texted me several time confirm car and my appointment. When I got there the old bait and switch started. "I am not sure what car you are looking for" "Let me check with the staff" "Ok the More

by carolyndenise
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Dave
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Aug 24, 2024 -

Napleton's Volkswagen of Orlando responded

Hello, My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase. There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Napleton's Volkswagen of Orlando strives to provide exceptional service and support to all our customers, and we fell short in this instance. We value your interest in our vehicles and appreciate the opportunity to earn your business. To address this situation promptly, I would like to assist you with any questions or concerns personally. Please feel free to reach out to me directly at 630-382-0339 or ER@Napleton.com. We are deeply committed to improving our processes and ensuring that such lapses in communication do not occur in the future. Your feedback is invaluable to us, and we would greatly appreciate any additional insights you can provide about your experience. Once again, I apologize for the inconvenience and thank you for your understanding. We truly value your interest in our vehicles and look forward to the possibility of serving you better and helping you find the perfect vehicle. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

Aug 24, 2024 -

carolyndenise responded

Mr. Rodriguez, I have left you two messages per the phone number above. I am looking forward to speaking with you concerning the information received from CarGurus.

Sep 07, 2024 -

carolyndenise responded

See the email I received on the 21, August at 8:21 letting me the know the car was available . I arrived to the dealership ONE HOUR LATER, and the car was unavailable junk. Really! "Jacqueline Ramlakhan at Napleton Volkswagen Of Orlando From: nvwo_cb@ednapletonauto.com To: carolyndenise@ymail.com Wed, Aug 21 at 8:21 AM Napleton Volkswagen Of Orlando Website New Vehicles Pre-Owned Sales Specials Hello Carolyn, Thank you for your interest in the 2009 Jeep Compass! The Compass is available as of right now. We can help you with any vehicle you are interested in test drive. The price is listed below: 2009 Jeep Compass Sport Exterior Color: Inferno Red Crystal Pearlcoat $1,995.00 VIN: 1J4FT47A79D187602 Interior Color: Gray Stock #: ORM083448C Engine: 4 Cyl Miles: 190124 Transmission: CVT

July 15, 2024

We are very grateful that we got the chance to meet reggie at napleton. He was very informative and helpful. He made our experience very pleasant. More

by salianra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie
Report | Print
Jul 17, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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