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Napleton's Volkswagen of Orlando
Orlando, FL
427 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 427 reviews
June 12, 2026
Decent selection sales not pushy. Clean environment had some add ons but explained them. I need time to think but would buy here. Clean environment had some add ons but explained them. I need time to think but would buy here. More
by lgamestop
Employees Worked With
June 01, 2026
While the sales person was professional and very nice, the decision by the dealership to sell us a VW 2014 Sportswagon that needs an emissions valve replaced was low. The check engine light came on 10 min the decision by the dealership to sell us a VW 2014 Sportswagon that needs an emissions valve replaced was low. The check engine light came on 10 min after driving away from the lot, and when I returned to have them read the code, they tried selling me a $3500 extended warranty which wouldn't cover this repair for 60 days anyway. VW dealer should have fixed the valve b4 selling it OR they should have told us. Deceptive practices I guess r the norm in this country in these times, too bad. We certainly will not be going back there. More
by michaela.fazecas
Employees Worked With
May 14, 2026
Great professionalism. Juan was ever down to earth and extremely knowledgeable on the model car we were looking and a great experience. Juan was ever down to earth and extremely knowledgeable on the model car we were looking and a great experience. More
by miguel
Employees Worked With
Other Employees :
Juan, Steven Alfonso, Dylan Lemma
May 09, 2026
I love this dealership I will continue to buy more vehicles through them. Customer service is amazing. Super nice people! vehicles through them. Customer service is amazing. Super nice people! More
by Cadence
May 08, 2026
Great experience from start to finish! Everyone was professional, welcoming, and helpful throughout the process. Excellent customer service and a great atmosphere. Highly recommend Nap Everyone was professional, welcoming, and helpful throughout the process. Excellent customer service and a great atmosphere. Highly recommend Napleton Volkswagen of Orlando! More
by Cayluhduh
May 08, 2026
My experience with Napleton's Volswagen of Orlando was a pleasant experience. Claudio was very helpful and knowledgeable. He made sure we were comfortable and informed every step of the way. Claudio was pat pleasant experience. Claudio was very helpful and knowledgeable. He made sure we were comfortable and informed every step of the way. Claudio was patient and kind and didnt make us feel pressured. Because of him and the rest of the team at Napleton Volkswagen, I will definitely come back and I would recommend them and Claudio to anyone looking for a nice, calm and less stressful experience. They work with you and are helpful through the entire process. Thank you!! More
by xblueorchid88x
Employees Worked With
May 05, 2026
Great experience, good people, amazing cars. Would recommend to anyone looking for used or new cars. Would recommend to anyone looking for used or new cars. More
by VWL
May 05, 2026
Great experience. I appreciate the car knowledge. I love my new car. Thank you guys I appreciate the car knowledge. I love my new car. Thank you guys More
by Justjustineee90
Employees Worked With
May 05, 2026
I come to service here but my car has been giving me problems. I called and spoke to Gabby who introduced me to Manny. He got us approved and on the road. Thanks to all the staff here who have been grea problems. I called and spoke to Gabby who introduced me to Manny. He got us approved and on the road. Thanks to all the staff here who have been great from Nore in service to Gabby and my new sales guy Manny More
by Muni Liza
Employees Worked With
Gabby and Manny
