Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Volkswagen of Orlando
Orlando, FL
418 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 418 reviews
April 30, 2026
Juan did a great job with making the buy process as smooth and upfront as possible. Truly a man of honor and integrity. He went above and beyond to assist with every process. One of , if not the very b smooth and upfront as possible. Truly a man of honor and integrity. He went above and beyond to assist with every process. One of , if not the very best buying experience. If you need a car , Juan is your guy!!! More
by migsquire1
Employees Worked With
April 30, 2026
Nore in service and Roy in Sales are both amazing. I highly recommend them both at Napleton in Orlando. Great customer service and communication. I highly recommend them both at Napleton in Orlando. Great customer service and communication. More
by Muni Liza
Employees Worked With
Roy and Nore
April 30, 2026
Juan provided a world class customer experience he went above and beyond with our customer experience a true asset to the company best dealer experience Felicia is also a great asset above and beyond with our customer experience a true asset to the company best dealer experience Felicia is also a great asset More
by shainas1
Employees Worked With
Other Employees :
Juan
April 30, 2026
Manny was very helpful he helped my brother get a car. The process was a bit shaky at first but he took control and looked out like we were his family. I highly recommend Manny if you choose this dealer. The process was a bit shaky at first but he took control and looked out like we were his family. I highly recommend Manny if you choose this dealer. More
by Muni Liza
Employees Worked With
Manny Reinat
January 31, 2026
Terrible Terrible Terrible! I am an out of state buyer and I reached out to them several times that I am ready to make a deal over the phone and then I can fly down to drive the I am an out of state buyer and I reached out to them several times that I am ready to make a deal over the phone and then I can fly down to drive the SUV off their lot. A week later they reach out to me after increasing the price by 4K and adding approx. 7K in taxes and fees. Asked them the numbers don't make any sense can they provide the breakdown and its their fault they are getting back to me so late and this VIP manager Hannah's reply was its adjusted to the market now and that is the price and they wont Honor the old price anymore. Then I asked her to give me a breakdown on how she came up with almost 7K in taxes and fees and no response, the only response I got from her was we are very busy. I also reached out their general Sales manager Bryan Levitt and used car director Efraim Rosario but no response from them either. Very disappointed. More
by tsiddiqui
Employees Worked With
Hannah Musante
November 22, 2025
Classic Bait and Switch: They advertised a nice used car for an exceptionally low price. It was 39k with low miles. Test drove and was ready to buy until Omar the money man, presented the invoice: $1500 dea for an exceptionally low price. It was 39k with low miles. Test drove and was ready to buy until Omar the money man, presented the invoice: $1500 dealer service, $1000 another dealer service, $2000 car coating that was already applied so can’t decline it. (Even though salesman said no coating on the car when asked separately). Taxes, crazy “warranties” and other misc xx charges brought the price to $49,000.00 wow! So they advertise low, get you in, then hit you with the xx charges right at the end. BUYER BEWARE. One positive was Steven the salesman was nice and kind…….omar was too as he tried to justify the excessive fees. More
by Trev
September 12, 2025
Clean place nice staff and courteous. Not so pushy when waiting in service. Sales comes over to try and sell you a car. But she was nice and didn’t bug me. Overall pretty good experience Not so pushy when waiting in service. Sales comes over to try and sell you a car. But she was nice and didn’t bug me. Overall pretty good experience More
by Rose1957
Employees Worked With
Roger
August 29, 2025
My family had been buying from VW for a long time. This is the first time I came to this dealership. I was pleased they were able to get me in an out of service for an oil change. I also spoke to Mann This is the first time I came to this dealership. I was pleased they were able to get me in an out of service for an oil change. I also spoke to Manny while I was there he should me a few Tiguans and wasn’t pushy when I said I was just there for service. I recommend checking him out if you need a car seemed genuine and down to earth. More
by Nyle
Employees Worked With
Manny
August 28, 2025
Incredible experience. The entire team treated me like family. I highly recommend making your next vehicle purchase with Napleton. Thank you so much everyone for taking gre The entire team treated me like family. I highly recommend making your next vehicle purchase with Napleton. Thank you so much everyone for taking great care of me! More
by Jerminator0688
Employees Worked With
