Napleton's Volkswagen of Orlando

Lu was amazing! Very friendly and personable. He was very knowledgeable on the products and took the time to listen to what my husband and I wanted. knowledgeable on the products and took the time to listen to what my husband and I wanted. More

This is my fourth VW, but the first I've purchased from Napleton. I'm always a bit hesitant about walking into a dealership, but my salesperson, Lu, put my anxieties to rest the second I walked through the Napleton. I'm always a bit hesitant about walking into a dealership, but my salesperson, Lu, put my anxieties to rest the second I walked through the door. He made me feel absolutely zero pressure to purchase anything, answered all of my questions, and really understood the underlying value of what I wanted. The entire process (including my trade-in) took much less time than I anticipated. On top of that, the dealership is much more visually appealing than some of the others in the area. I plan on buying more VWs and when I do it will be from Napleton. More

I was about to make a deal with them on a vehicle and then was informed there would be a $3K surcharged for "market demand". I will never purchase a vehicle from any Napleton dealership from now on. then was informed there would be a $3K surcharged for "market demand". I will never purchase a vehicle from any Napleton dealership from now on. More

While working with Edison, he was very professional, knowledgeable, had great customer service, and made me comfortable during the whole process. knowledgeable, had great customer service, and made me comfortable during the whole process. More

Carlos Nieves is the best!!! He is part of our family. We had an amazing experience and got the best deal. I walked out with a néw 2022 Tiguan!!! I’m in love. Thank you!! had an amazing experience and got the best deal. I walked out with a néw 2022 Tiguan!!! I’m in love. Thank you!! More

Great customer service. The whole team worked great in getting me and my wife the perfect ride !! getting me and my wife the perfect ride !! More

Great to deal with. Edison Ramos and his manager Micheal were really nice and helped me figure out what was the best option for me. were really nice and helped me figure out what was the best option for me. More

I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressure posturing as I had experienced at several dealerships in the prior 2 days of vehicle shopping. While I generally do not like the sales agents to accompany me on a test drive, it was a pleasure to have Edison on the test drives. (And I test drove 5 cars that morning.). Edison was a wealth of info about each car, all the special features, how they all worked, and how they compared to other vehicles. Luis, also, was knowledgeable and offered his thoughts on options, etc. Rather than focusing on making a sale, their focus appeared to be on providing answers and earning my trust. They were at all times patient and respectful. I would highly recommend Napleton’s VW. More

Great Dealership to buy cars. Professional, no pressure sales team sales team More

Andrew Rath did an excellent job. He was knowledgeable and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee More