Back

Napleton's Volkswagen of Orlando

Orlando, FL

4.7
401 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
Contact Dealership

12700 E. Colonial Dr.

Orlando, FL

32826

Directions

By Type

Showing 401 reviews

November 04, 2021

I was about to make a deal with them on a vehicle and then was informed there would be a $3K surcharged for "market demand". I will never purchase a vehicle from any Napleton dealership from now on. More

by TPACyclist
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
bjcole Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
jwhite Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Leone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

November 03, 2021

While working with Edison, he was very professional, knowledgeable, had great customer service, and made me comfortable during the whole process. More

by Smckenzie0614
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison Ramos
Nov 06, 2021 -

Napleton's Volkswagen of Orlando responded

Hello, we're happy to hear you had such a positive experience with Edison! Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2021

Carlos Nieves is the best!!! He is part of our family. We had an amazing experience and got the best deal. I walked out with a néw 2022 Tiguan!!! I’m in love. Thank you!! More

by Jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Napleton's Volkswagen of Orlando responded

Hi Jan, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

October 22, 2021

Great customer service. The whole team worked great in getting me and my wife the perfect ride !! More

by Sarah lihn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis orozco
Oct 25, 2021 -

Napleton's Volkswagen of Orlando responded

It is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Napleton's Volkswagen of Orlando and we hope to see you again!

October 22, 2021

Great to deal with. Edison Ramos and his manager Micheal were really nice and helped me figure out what was the best option for me. More

by A. Gracias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison Ramos
Oct 25, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 09, 2021

I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur More

by Jen A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edison
Sep 14, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Luis was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

August 03, 2021

Great Dealership to buy cars. Professional, no pressure sales team More

by bahimani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Chalashtori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Davis
Aug 19, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear that everything was completed to your satisfaction, Bahimani! Please let us know if there is ever anything else we can assist you with.

July 23, 2021

Andrew Rath did an excellent job. He was knowledgeable and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee More

by Purnster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Rath
Jul 24, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 06, 2021

Incredibly rude to me and insulted me by telling me that I was was being underpaid by my job. They also sold me a car that has rod knock, a broken cruise control system, NEW. They also never gave me the pap More

by aidanhenderson77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Leone
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2021

This dealership is the typical lying/sketchy sales people. I went there earlier in the month to get into a new car. The VP of sales and I were talking for hours and we finally agreed on terms. So I pu More

by Redsox1994
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Chalashtori
1.0
This rating includes all reviews, with more weight given to recent reviews.
...
14
...