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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
398 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 398 reviews

October 22, 2021

Great customer service. The whole team worked great in getting me and my wife the perfect ride !! More

by Sarah lihn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis orozco
Oct 25, 2021 -

Napleton's Volkswagen of Orlando responded

It is great to hear that we were able to get you back on the road so quickly! Thank you for choosing Napleton's Volkswagen of Orlando and we hope to see you again!

October 22, 2021

Great to deal with. Edison Ramos and his manager Micheal were really nice and helped me figure out what was the best option for me. More

by A. Gracias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edison Ramos
Oct 25, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 09, 2021

I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur More

by Jen A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edison
Sep 14, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Luis was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

August 03, 2021

Great Dealership to buy cars. Professional, no pressure sales team More

by bahimani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Chalashtori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Davis
Aug 19, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear that everything was completed to your satisfaction, Bahimani! Please let us know if there is ever anything else we can assist you with.

July 23, 2021

Andrew Rath did an excellent job. He was knowledgeable and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee More

by Purnster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Rath
Jul 24, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 06, 2021

Incredibly rude to me and insulted me by telling me that I was was being underpaid by my job. They also sold me a car that has rod knock, a broken cruise control system, NEW. They also never gave me the pap More

by aidanhenderson77
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Leone
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2021

This dealership is the typical lying/sketchy sales people. I went there earlier in the month to get into a new car. The VP of sales and I were talking for hours and we finally agreed on terms. So I pu More

by Redsox1994
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Chalashtori
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021

Just purchased a 2020 tiguan se R line from Frances best sells man in the market definitely recommend getting a new or used vehicle from this dealership More

by christurner102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frances
May 31, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

May 28, 2021

This was the best car dealer experience in my life. Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any w More

by Lizarod1912
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ayres Nogueras and Tito Mella
May 31, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2021

Great service from the team! I leased my first Jetta and the process has been very smooth from the start. Can't wait to get a new vehicle with them. More

by Jonatan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boma Pokima
5.0
This rating includes all reviews, with more weight given to recent reviews.
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