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Napleton's Volkswagen of Orlando
Orlando, FL
398 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 398 reviews
September 09, 2021
I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressure posturing as I had experienced at several dealerships in the prior 2 days of vehicle shopping. While I generally do not like the sales agents to accompany me on a test drive, it was a pleasure to have Edison on the test drives. (And I test drove 5 cars that morning.). Edison was a wealth of info about each car, all the special features, how they all worked, and how they compared to other vehicles. Luis, also, was knowledgeable and offered his thoughts on options, etc. Rather than focusing on making a sale, their focus appeared to be on providing answers and earning my trust. They were at all times patient and respectful. I would highly recommend Napleton’s VW. More
by Jen A.
August 03, 2021
July 23, 2021
Andrew Rath did an excellent job. He was knowledgeable and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee More
by Purnster
Employees Worked With
Andrew Rath
July 06, 2021
Incredibly rude to me and insulted me by telling me that I was was being underpaid by my job. They also sold me a car that has rod knock, a broken cruise control system, NEW. They also never gave me the pap I was was being underpaid by my job. They also sold me a car that has rod knock, a broken cruise control system, NEW. They also never gave me the paperwork to my car. I want all my money back. Contacting Corporate over this. I can’t believe they would insult me like that More
by aidanhenderson77
Employees Worked With
June 23, 2021
This dealership is the typical lying/sketchy sales people. I went there earlier in the month to get into a new car. The VP of sales and I were talking for hours and we finally agreed on terms. So I pu people. I went there earlier in the month to get into a new car. The VP of sales and I were talking for hours and we finally agreed on terms. So I put a deposit on a car that wasnt at the lot yet. 3 weeks went by and I hadn't heard from them. So I called two days in a row to check the status and finally they got back to me. So get ready to go in thinking it will be the same terms we agreed out when I put the deposit done but of course they were completely different. They tell you what you want to hear , take your money and hope you are okay with their lies. If your VP is a liar. Then everyone else will follow. Do not buy from then. Go to a different VW dealership!! More
by Redsox1994
Employees Worked With
May 30, 2021
Just purchased a 2020 tiguan se R line from Frances best sells man in the market definitely recommend getting a new or used vehicle from this dealership sells man in the market definitely recommend getting a new or used vehicle from this dealership More
by christurner102
Employees Worked With
Frances
May 28, 2021
This was the best car dealer experience in my life. Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any w Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any where else. More
by Lizarod1912
Employees Worked With
Ayres Nogueras and Tito Mella
May 19, 2021
Great service from the team! I leased my first Jetta and the process has been very smooth from the start. Can't wait to get a new vehicle with them. the process has been very smooth from the start. Can't wait to get a new vehicle with them. More
by Jonatan
Employees Worked With
