Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Volkswagen of Orlando
Orlando, FL
401 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 401 reviews
November 04, 2021
I was about to make a deal with them on a vehicle and then was informed there would be a $3K surcharged for "market demand". I will never purchase a vehicle from any Napleton dealership from now on. then was informed there would be a $3K surcharged for "market demand". I will never purchase a vehicle from any Napleton dealership from now on. More
by TPACyclist
November 03, 2021
While working with Edison, he was very professional, knowledgeable, had great customer service, and made me comfortable during the whole process. knowledgeable, had great customer service, and made me comfortable during the whole process. More
by Smckenzie0614
Employees Worked With
Edison Ramos
October 24, 2021
Carlos Nieves is the best!!! He is part of our family. We had an amazing experience and got the best deal. I walked out with a néw 2022 Tiguan!!! I’m in love. Thank you!! had an amazing experience and got the best deal. I walked out with a néw 2022 Tiguan!!! I’m in love. Thank you!! More
by Jan
Employees Worked With
September 09, 2021
I purchased a “new to me” 2020 VW Jetta from Napleton’s VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressur VW about a week ago. My sales agent was Luis Soto, with new employee Edison “shadowing” him. I appreciated how relaxed they were —- NO high pressure posturing as I had experienced at several dealerships in the prior 2 days of vehicle shopping. While I generally do not like the sales agents to accompany me on a test drive, it was a pleasure to have Edison on the test drives. (And I test drove 5 cars that morning.). Edison was a wealth of info about each car, all the special features, how they all worked, and how they compared to other vehicles. Luis, also, was knowledgeable and offered his thoughts on options, etc. Rather than focusing on making a sale, their focus appeared to be on providing answers and earning my trust. They were at all times patient and respectful. I would highly recommend Napleton’s VW. More
by Jen A.
August 03, 2021
July 23, 2021
Andrew Rath did an excellent job. He was knowledgeable and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee and very friendly. He is result oriented. We made great deal for our trade also. You have a great employee More
by Purnster
Employees Worked With
Andrew Rath
July 06, 2021
Incredibly rude to me and insulted me by telling me that I was was being underpaid by my job. They also sold me a car that has rod knock, a broken cruise control system, NEW. They also never gave me the pap I was was being underpaid by my job. They also sold me a car that has rod knock, a broken cruise control system, NEW. They also never gave me the paperwork to my car. I want all my money back. Contacting Corporate over this. I can’t believe they would insult me like that More
by aidanhenderson77
Employees Worked With
June 23, 2021
This dealership is the typical lying/sketchy sales people. I went there earlier in the month to get into a new car. The VP of sales and I were talking for hours and we finally agreed on terms. So I pu people. I went there earlier in the month to get into a new car. The VP of sales and I were talking for hours and we finally agreed on terms. So I put a deposit on a car that wasnt at the lot yet. 3 weeks went by and I hadn't heard from them. So I called two days in a row to check the status and finally they got back to me. So get ready to go in thinking it will be the same terms we agreed out when I put the deposit done but of course they were completely different. They tell you what you want to hear , take your money and hope you are okay with their lies. If your VP is a liar. Then everyone else will follow. Do not buy from then. Go to a different VW dealership!! More
by Redsox1994
Employees Worked With
