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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
401 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 401 reviews

May 30, 2021

Just purchased a 2020 tiguan se R line from Frances best sells man in the market definitely recommend getting a new or used vehicle from this dealership More

by christurner102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frances
May 31, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

May 28, 2021

This was the best car dealer experience in my life. Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any w More

by Lizarod1912
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ayres Nogueras and Tito Mella
May 31, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 19, 2021

Great service from the team! I leased my first Jetta and the process has been very smooth from the start. Can't wait to get a new vehicle with them. More

by Jonatan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boma Pokima
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021

I visit the dealership to look at a Volkswagen Beetle salesperson Niyi was awesome very kind nice & very helpful the dealership was awesome they made you feel like family More

by freddieblue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bjcole Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
jwhite Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Leone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Owner of the dealership was very nice
May 04, 2021 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Volkswagen of Orlando! We hope you continue to choose us for all your automotive needs! Take care!

April 14, 2021

Allow me to start off by saying our product specialist was a delight to work with. Shy was knowledgeable, honest, and fun! He made us feel comfortable and relaxed throughout the process of choosing a car More

by alexismj1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shy
Apr 15, 2021 -

Napleton's Volkswagen of Orlando responded

Alexis, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out to us at (407) 591-3990. We will work with you to resolve this matter to your satisfaction.

March 24, 2021

Do your research. This place posts cars online then tell you they sold it then try to sell it to you for literally twice the listed price. They lie, then lie to cover the lie. Transfer you multiple times, h More

by Cnmiwall
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Annie, Joseph, some guy that was off, the receptionists a few timez
March 22, 2021

Chad was super awesome and helpful! The staff is very knowledgeable and my experience was overall great. Buying a new car can be stressful but they made it easy. More

by nalex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Leblanc
Mar 23, 2021 -

Napleton's Volkswagen of Orlando responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 07, 2021

Thank you Napleton Orlando, Ive always serviced my VW here for over 5 years. Now we went to buy a new car and had such a great car buying experience. Carlos was extremely helpful, took his time, you can More

by FGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Nieves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito, David
Mar 09, 2021 -

Napleton's Volkswagen of Orlando responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience. We will be sure to pass along the kind words to Carlos, Tito, David and the team! We hope to see you again!

March 04, 2021

I received a truly exceptional service I will recommend to friends and family. Napleton VW Orlando sold the car to me Niyi is my favorite sale person More

by Buddlewarren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2021 -

Napleton's Volkswagen of Orlando responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We will pass along the kind words to Niyi and the team. We hope to see you again!

February 26, 2021

It was a great experience .Friendly and very knowledgeable people .Thank you France Charles. It was pleasure working with you. Yes, I would recommend Napleton's Volkswagen. More

by cvetelinap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
France Charles 5 Stars
Mar 01, 2021 -

Napleton's Volkswagen of Orlando responded

We're glad to hear that everything was completed to your satisfaction! We will be sure to pass along the kind words to France. Please let us know if there is ever anything else we can assist you with. Safe travels!

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