Napleton's Volkswagen of Orlando

Just purchased a 2020 tiguan se R line from Frances best sells man in the market definitely recommend getting a new or used vehicle from this dealership sells man in the market definitely recommend getting a new or used vehicle from this dealership More

This was the best car dealer experience in my life. Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any w Napleton’s Volkswagen treated us like family and worked for our best interesest. Tito and Ayres you guys are awesome. I will never buy a car any where else. More

I visit the dealership to look at a Volkswagen Beetle salesperson Niyi was awesome very kind nice & very helpful the dealership was awesome they made you feel like family salesperson Niyi was awesome very kind nice & very helpful the dealership was awesome they made you feel like family More

Allow me to start off by saying our product specialist was a delight to work with. Shy was knowledgeable, honest, and fun! He made us feel comfortable and relaxed throughout the process of choosing a car was a delight to work with. Shy was knowledgeable, honest, and fun! He made us feel comfortable and relaxed throughout the process of choosing a car that fit our needs and price point. The dealership itself and it’s management was sketchy and unprofessional. We chose to finance our car through our bank, Disney’s Federal Credit Union: Partners. Both my husband and I are Cast Members and felt most comfortable using this bank for an auto loan. At the last minute we were told by the sales manager that they did not trust our bank to pay them in a timely manner, despite us offering $2,500 as a down payment as well as a trade-in. According to the sales manager, this was due to “bad experiences they have had in the past with other banks”. Mind you, we are banking with a reputable federal credit union run, not some random, unreliable bank. After we shared our final decision to finance with our bank, they gave us two options: either finance with the dealership at a higher rate, or drive across town to close on our loan with the bank and return with a physical check for the full amount of the car. This was after they had spoken to our banker who was willing to send them a scanned copy of the check they were overnighting to the dealership — a standard financial procedure between dealers and banks. The sales manager still denied this. Our family banker who has been in this business for 20 years said that she has never heard of a dealership requiring this of a customer who is trying to purchase a car, and even advised us not to do business with them. We are still trying to figure out how it makes sense to inconvenience a willing, paying customer to this extent. Ultimately, this pettiness on their behalf had us walking away from what was a great vehicle, and wasting three hours of our day off. Tito, the sales manager didn’t even bother to explain his reasoning on our way out. More

Chad was super awesome and helpful! The staff is very knowledgeable and my experience was overall great. Buying a new car can be stressful but they made it easy. knowledgeable and my experience was overall great. Buying a new car can be stressful but they made it easy. More

Thank you Napleton Orlando, Ive always serviced my VW here for over 5 years. Now we went to buy a new car and had such a great car buying experience. Carlos was extremely helpful, took his time, you can here for over 5 years. Now we went to buy a new car and had such a great car buying experience. Carlos was extremely helpful, took his time, you can really tell he cares and his genuine about his work. Everyone we encounter was personable Tito and David in finance thank you guys made us feel really comfortable. I strong recommend Napleton VW Orlando will continue to do business here. Thank you More