Napleton's Volkswagen of Orlando

This dealership is horrible when it comes to customer This dealership is horrible when it comes to customer service. I was interested in a vehicle, reached out to the dealer and was given a VIP appointm This dealership is horrible when it comes to customer service. I was interested in a vehicle, reached out to the dealer and was given a VIP appointment for Sunday to check the vehicle. Sunday morning I received a text with a time and name of the person I was meeting at the dealership. Edward was my point of contact, I drove 45 minutes to see the vehicle. Once I got to the dealer I asked for Edward, he came out and told me one of his associates would show me the vehicle and once I was happy he (Edward) would work the numbers...making me believe he was the manager. The assistant could not locate the vehicle so he went back to Edward to find out the vehicle was sold the day before. I don't have a problem with the vehicle being sold but do have a problem for not letting me know before driving 45 minutes to the dealership. The morning of my appointment I received emails and texts letting me know the vehicle was ready for me to test drive. They only care about your money not about taking care of the customer. A simple email, text, or call would have been sufficient and it is expected from a company that cares about customer' s valuable time. When I complained to Edward he got hostile and in my face because I told him I was going to write a review, he yelled at me for hurting his business, I told him that he was doing that to himself for the horrible customer experience all I was going to do post an honest feedback on my experience. Stay away from this place and take you business somewhere else More

Very good service. Polite and very helpful. Very knowledgeable people. facilities was very clean. Staff was very accommodating. Offering beverages while we wait. Harold was very nice knowledgeable people. facilities was very clean. Staff was very accommodating. Offering beverages while we wait. Harold was very nice More

James is always very helpful. My mom has a passat, she only wants to bring to him! He always knows how to direct us and get he things done. We always leave feeling like we received the best service. only wants to bring to him! He always knows how to direct us and get he things done. We always leave feeling like we received the best service. More

Niyi helped us get us into a brand new Atlas! Thank you so much. We appreciate his knowledge and customer service. We are super happy! so much. We appreciate his knowledge and customer service. We are super happy! More

Looking for a vehicle is hard enough but having to deal with a salesman is the worst but not with Kevin Montalvo. Kevin was a pleasure to work with and made the car buying experience enjoyable, which I us with a salesman is the worst but not with Kevin Montalvo. Kevin was a pleasure to work with and made the car buying experience enjoyable, which I used to believe was impossible. Thank you Kevin. More

Our sales representative, Carlos, was friendly and wonderful. He provided information in a clear fashion and answered all of our questions. He made the process enjoyable. wonderful. He provided information in a clear fashion and answered all of our questions. He made the process enjoyable. More

onsider I had to travel from Clearwater , at the time I reached Napleton , I got immediately a great impression , a warm welcome. Richard one of the sale agent took care of me and understood my needs ind reached Napleton , I got immediately a great impression , a warm welcome. Richard one of the sale agent took care of me and understood my needs indeed . Above and beyond. All my questions and concerns , they been satisfied. As used car , I couldn't ask for better deal . Really I reccomend this car dealer. More

Carlos was very patient. We felt no pressure and he delivered a top notch experience. Very pleased and would easily refer family and friends to Carlos. delivered a top notch experience. Very pleased and would easily refer family and friends to Carlos. More

Carlos was great. Easy to work with and personable, he even bought us a snack when we were hungry. We’ll be back for future purchases ! even bought us a snack when we were hungry. We’ll be back for future purchases ! More

Go see Richard Rios for so your car buying needs! He will hook you up and make your experience smooth and enjoyable. 5 stars for Richard 👏 hook you up and make your experience smooth and enjoyable. 5 stars for Richard 👏 More