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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
401 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 401 reviews

July 15, 2024

We are very grateful that we got the chance to meet reggie at napleton. He was very informative and helpful. He made our experience very pleasant. More

by salianra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie
Jul 17, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 07, 2024

Thank you to Roger Phipps of the Service Department. My husband and I were in Orlando for a work related event. Our VW had several service lights come on, and being over 900 miles from home we were a bi More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Phipps, Nori Garcia
Jul 08, 2024 -

Napleton's Volkswagen of Orlando responded

Hi Connie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

July 05, 2024

Thank you Giovanni and Efraim for the amazing help and cover of our recent car return! More

by Jessicaguidalli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni and Efraim
Jul 07, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any further questions, please give us a call. We're always happy to help!

July 02, 2024

Car buying is never easy or pleasant. Today however was an exception. I was met with friendly faces and my sales person Yezdan was great. She walked me through the process and explained e More

by ~Daniela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yezdan Givci
Jul 02, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

July 01, 2024

I had A great salesman he was on top of his game. The car I came for the key was missing and he let me test drive another car. Then he find the key and on the end I brought the car thank God for Mr. More

by Dilean3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Reggie
Jul 02, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

July 01, 2024

Nori the service advisor was super sweet upon walking into the dealership! Always a wonderful experience! More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2024

Rafel was amazing! We received great help and support. I would recommend to anyone. Thanks More

by Angela Harris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael
Jul 01, 2024 -

Napleton's Volkswagen of Orlando responded

Hi Angela, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2024

Just brought my vehicle in for service that I bought about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Ma More

by Boardwalk12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GM Allan Sales Manager Jonathan
Feb 28, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2024

Just purchased a vehicle at this dealership and had a wonderful experience. There no haggle price was definitely fair and the purchasing process went very smoothly. I had the pleasure working with two sa More

by Boardwalk12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek, Ken, Dwight
Feb 12, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Napleton's Volkswagen of Orlando as your first choice for service!

December 12, 2023

Recently had to take in our 2012 Passat for a new ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given More

by DLR
Recommend Dealer
Yes
Employees Worked With
John Cappa
Dec 14, 2023 -

Napleton's Volkswagen of Orlando responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

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