Napleton's Volkswagen of Orlando

Car buying is never easy or pleasant. Today however was an exception. I was met with friendly faces and my sales person Yezdan was great. She walked me through the process and explained e Today however was an exception. I was met with friendly faces and my sales person Yezdan was great. She walked me through the process and explained everything as we went. Overall I had a great experience. More

I had A great salesman he was on top of his game. The car I came for the key was missing and he let me test drive another car. Then he find the key and on the end I brought the car thank God for Mr. The car I came for the key was missing and he let me test drive another car. Then he find the key and on the end I brought the car thank God for Mr. Reggie he’s the greatest. More

Nori the service advisor was super sweet upon walking into the dealership! Always a wonderful experience! into the dealership! Always a wonderful experience! More

Rafel was amazing! We received great help and support. I would recommend to anyone. Thanks We received great help and support. I would recommend to anyone. Thanks More

Just brought my vehicle in for service that I bought about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Ma about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Manager Jonathan from trying to ease my worries. They told me to bring my car in and I was thinking it was something expensive. Thankfully it was just low power steering fluid. While the car was there they did a full inspection on the vehicle, no other dealership would have done that. I love their honesty and dignity toward the customer and took care of the problem with no charge. If you are looking for a great dealership for a used or new car look no further than Napleton’s VW of Orlando. They did the right thing while others would have not. I trust them and look forward to dealing with them in the future, I hope you do too. More

Just purchased a vehicle at this dealership and had a wonderful experience. There no haggle price was definitely fair and the purchasing process went very smoothly. I had the pleasure working with two sa wonderful experience. There no haggle price was definitely fair and the purchasing process went very smoothly. I had the pleasure working with two salespeople, Derek initially then Kenneth. Both of them treated me with respect and answered any and all questions with a straightforward response. Dwight in financing provided a smooth transition in discussing all if any fees and any extra services if warranted by me. There was never any pressure in anything that was presented to myself. The dealership is very well stocked with new and used vehicles, the showroom is immaculate and the receptionist Hannah is very personable. While most dealerships are very shady, this one was not and provided rays of sunshine followed by exemplary service. If you are looking for a new or used vehicle to purchase, do not look any further than Napletons VW. You will not be disappointed, give them a try, I did and left with a great feeling and will be back again to purchase another vehicle in the near future. More

Recently had to take in our 2012 Passat for a new ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given the age of the vehicle and the uncertainty of parts delivery, we decided not to move forward with the repairs. Since the part ordered was specific to the vehicle, I was originally going to be charged for the part. However, I spoke with the Service Director, John Cappa, and explained the situation. John was very receptive to my concerns with being charged for the part and rectified the situation beyond my expectations. I have always been happy with the repair services at Napleton's and greatly appreciate John's going above and beyond to ensure customer satisfaction. More

Randy Franco-Negron was our salesperson. We felt welcomed and were impressed with the entire team at Napleton VW of Orlando!, Their professionalism and willingness to work with us was wonde We felt welcomed and were impressed with the entire team at Napleton VW of Orlando!, Their professionalism and willingness to work with us was wonderful! A lot of other car dealers in the Central Florida area could learn a thing or two from the employees at Napleton VW Orlando! More

We were referred to Napleton VW specifically -- facilitated by VW Corporate Customer Service to recover a bad experience with the brand, and to regain and rebuild trust in the brand quality and ser facilitated by VW Corporate Customer Service to recover a bad experience with the brand, and to regain and rebuild trust in the brand quality and service excellence we've had for 30+ years. We were greeted warmly by Sales Director Jonathan Mella, who collaborated seamlessly throughout our experience with Salesman Kevin Montalvo. Our experience ultimately culminated in our leasing a brand new, beautifully appointed, Midnight Sun Tiguan SE with the perfect light grey interior (my #1 choice!). Throughout our exceptional leasing experience, every staff member with whom we interacted (or observed) was courteous, cheerful, solutions-oriented -- and they worked together seamlessly like a true supportive, practiced team... a thoroughly different Sale Floor vibe than "that other place". We are now the proud family members of Napleton's satisfied customers, and grateful to this entire dealership and VW Corporate for caring enough about loyal customers AND their brand promises to work to make a bad situation right, in all ways. Bravo! Thank you, Jonathan Mella, Kevin Montalvo, and the entire TEAM who took such good care of us! More

Jose Mendez, new manager from parts has done a incredible job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arri job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arrive because nobody has reach me back for updates. I ask to speak to a manager, he told me he just got the position on August and was busy working with a lot other situations just like mines. In less than 24 hours he got a new steering wheel deliver to the dealership and I’m getting mines replace, just like that. This is what the dealerships of VW need, that is customer service at his best! Thank you Jose Mendez! More