Napleton's Volkswagen of Orlando

Great sales person and manager. No pressure at all from them. Easy to work with. No pressure at all from them. Easy to work with. More

Advertised a car, texted me several time confirm car and my appointment. When I got there the old bait and switch started. "I am not sure what car you are looking for" "Let me check with the staff" "Ok the my appointment. When I got there the old bait and switch started. "I am not sure what car you are looking for" "Let me check with the staff" "Ok the car is here, but this is a large lot and it will take time for us to find it." "The car was found but it is a piece of junk" "we wouldn't sell that car" "But what brought you in today, was it the price" "We have several cars in that" I left before he could completely get the word price out. About an hour later another sales person called. He claimed to be sorry for my experience, yet still tried to sell me what they wanted me to have. I talked to them for two days confirming everything and yet they still wasted my time with their lies and sells tricks. More

We are very grateful that we got the chance to meet reggie at napleton. He was very informative and helpful. He made our experience very pleasant. reggie at napleton. He was very informative and helpful. He made our experience very pleasant. More

Thank you to Roger Phipps of the Service Department. My husband and I were in Orlando for a work related event. Our VW had several service lights come on, and being over 900 miles from home we were a bi My husband and I were in Orlando for a work related event. Our VW had several service lights come on, and being over 900 miles from home we were a bit overwhelmed. My husband contacted Napleton's Volkswagen of Orlando and Roger immediately understood our situation and was able to get the car serviced that day. The needed part had to be ordered and would arrive in five days, however, once the part arrived he made sure the car was repaired that day. Our need for a car during our trip was also addressed and they had a rental available for us. Our return home was delayed by only one day, thanks to the excellent service provided by Roger Phipps, Nori Garcia and other members of this incredible team. All this occurred while their CDK Software was down globally. Thank you! More

Thank you Giovanni and Efraim for the amazing help and cover of our recent car return! cover of our recent car return! More

Car buying is never easy or pleasant. Today however was an exception. I was met with friendly faces and my sales person Yezdan was great. She walked me through the process and explained e Today however was an exception. I was met with friendly faces and my sales person Yezdan was great. She walked me through the process and explained everything as we went. Overall I had a great experience. More

Nori the service advisor was super sweet upon walking into the dealership! Always a wonderful experience! into the dealership! Always a wonderful experience! More

I had A great salesman he was on top of his game. The car I came for the key was missing and he let me test drive another car. Then he find the key and on the end I brought the car thank God for Mr. The car I came for the key was missing and he let me test drive another car. Then he find the key and on the end I brought the car thank God for Mr. Reggie he’s the greatest. More

Rafel was amazing! We received great help and support. I would recommend to anyone. Thanks We received great help and support. I would recommend to anyone. Thanks More

Just brought my vehicle in for service that I bought about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Ma about a week ago due to a steering noise when rotating the steering wheel. I had no extended warranty but that did not stop the GM Allan and Sales Manager Jonathan from trying to ease my worries. They told me to bring my car in and I was thinking it was something expensive. Thankfully it was just low power steering fluid. While the car was there they did a full inspection on the vehicle, no other dealership would have done that. I love their honesty and dignity toward the customer and took care of the problem with no charge. If you are looking for a great dealership for a used or new car look no further than Napleton’s VW of Orlando. They did the right thing while others would have not. I trust them and look forward to dealing with them in the future, I hope you do too. More