Napleton's Volkswagen of Orlando

Great Experience !! Buying a car is stressful enough. My experience did not start out well, but the sign of a great company is to take a bad situation and turn it into a Buying a car is stressful enough. My experience did not start out well, but the sign of a great company is to take a bad situation and turn it into a exceptional experience. Chris Leone made sure that I did not drive away without the car I came in for. He listened to my frustrations and turned around my car purchase around & I am so grateful, I bought a wonderful car !! Chris did what ever he needed to, in order for me to drive away in my car. Jeffrey Eller was my sales consultant, and went way and beyond his call of duty to make sure that my rental car was returned and, even, topped it off with gas. He calmed my nerves when I called him at 11:30 at night because I left the car rental on the lot, so that I could drive my new car home. Anyone looking for a car, please go to this location and ask for Jeffrey Eller. And stop in to see Chris. Thank you so much for all your assistance.. FZ More

Purchase of Jetta - Great! I had a very good experience with Niyi and Luis. They were very professional, friendly, courteous, and detailed with the entire process. Niyi and Luis I had a very good experience with Niyi and Luis. They were very professional, friendly, courteous, and detailed with the entire process. Niyi and Luis called a couple of days after the purchase to follow up and assure everything was well with the vehicle as well to remind me to bring in the vehicle for the Xzilon service. Great customer service, and sense of humor. Enjoying everyday my new car! More

Jeff, Luis, and Joshua were fantastic Sales consultants Jeff and Luis and finance manager Joshua did a fantastic job on this sale of a new VW! They were friendly, helpful, fast, and clear Sales consultants Jeff and Luis and finance manager Joshua did a fantastic job on this sale of a new VW! They were friendly, helpful, fast, and clear. Very happy with their help with my purchase. More

Excellent Assistance The assistance I received while shopping for a new car at Napleton's Volkswagen of Orlando was excellent. The salesperson I worked with was Carlos Ni The assistance I received while shopping for a new car at Napleton's Volkswagen of Orlando was excellent. The salesperson I worked with was Carlos Nieves. Mr. Nieves answered all my questions in a calm and patient way. I was extremely pleased with the attention Mr. Nieves gave me during my time at the dealership. More

Love our Tiguan! Napleton was so nice and friendly and helped us find the exact Tiguan we wanted. Can’t thank Carlos and Jeff enough for all their help! We highly reco Napleton was so nice and friendly and helped us find the exact Tiguan we wanted. Can’t thank Carlos and Jeff enough for all their help! We highly recommend them! More

ALL WITH A PHONE CALL Picked up a car on their website, told them what I can do for payments, THEY GOT IT DONE IN MATTER OF HOURS, Jeffrey Eller picked me up at my home an Picked up a car on their website, told them what I can do for payments, THEY GOT IT DONE IN MATTER OF HOURS, Jeffrey Eller picked me up at my home and explained ? I had professionally , efficiently and effectively. Made my leasing simple and easier. More

First Time Buyer I had an amazing experience as a first time buyer. Carlos was extremely thorough and I couldn't have asked for a better consultant! The sales team did I had an amazing experience as a first time buyer. Carlos was extremely thorough and I couldn't have asked for a better consultant! The sales team did everything in their power to make sure I got what I wanted while maintaining the same target price. I'm absolutely in love with my new car! More

Awesomely Extraordinary Service We had such a great time! What a great way to start our new life. Jeff went out if his way to accommodate us. I’ve been places where it takes half th We had such a great time! What a great way to start our new life. Jeff went out if his way to accommodate us. I’ve been places where it takes half the day! We were in and out in under two hours! The whole atmosphere of the dealership was kind and pleasant. They didn’t rush us in any way, they weren’t pushy. They helped us without hovering. All in all the most pleasant experience I’ve ever had! Now if I only needed another car!? More

Car buying process Having multiple people work on my deal made things a bit complicated. Niyi was very helpful and straight forward but the second guy gave information t Having multiple people work on my deal made things a bit complicated. Niyi was very helpful and straight forward but the second guy gave information that was either incomplete or inaccurate making the car buying process more stressful than it had to be. Also Josh Wofford who runs the paperwork area was very friendly and helpful when finalizing the deal. More